CivicPlus® Releases National Community Survey Results Showing The Impact of Technology on Resident Trust and Satisfaction in Local Government

The report reveals that more than half of respondents lacking trust in their local government expressed the need for technologies that increase communication and engagement, enabling them to collaborate with their local government to resolve issues effectively.

MANHATTAN, Kan., Sept. 12, 2023 /PRNewswire-PRWeb/ -- CivicPlus, the modern civic experience platform, released its key findings from a comprehensive National Community Survey conducted since 2022, aimed at understanding the most impactful factors influencing community members' feelings of trust and satisfaction with their local governments. The National Community Survey encompasses responses from over 16,000 residents across the country and revealed that digital self-service technology solutions are vital to empowering resident civic interactions; creating transparent communication channels, and validating to residents that their local leaders are responsibly using taxpayer dollars to improve their community's quality-of-life.

Key findings from the survey include:

• Enhanced Trust Through Engagement: Individuals who engage with their city's website more than once a month exhibit nearly five times higher trust in their city.
• The Importance of Mobile Communication and Engagement Technologies: 69 percent of residents surveyed support tax dollars being spent on a mobile application that allows them to report and track government responses to quality-of-life issues.
• Demand for Transparency and Access: Over 82 percent of residents consider it important for their local government to provide transparency and access to administrative decisions, fostering an environment of trust and satisfaction.

"At CivicPlus, we're committed to building trust in local government by providing consistently positive digital experiences through our innovative technology solutions," states CivicPlus Vice President of Market Research, Brenden Elwood. "We embarked on this survey to better understand how technology is shaping residents' perceptions of their local government. The findings are truly insightful, and we are utilizing them to continue developing integrated technology solutions that foster resident trust and satisfaction, while enabling administrations to continuously improve the ways in which they govern, serve, and operate."

For more information or to download a full version of the report, visit civicplus.com.

About CivicPlus
CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, CivicPlus solutions have been chosen by over 12,500 global entities and are used daily by 340+ million people in the U.S. and Canada alone. For more information, please visit civicplus.com.

Media Contact

Rima Masubuchi, CivicPlus, 1 212 385 9777 , [email protected], https://www.civicplus.com/

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SOURCE CivicPlus