Customer support

Sacramento-Area Business, Rhombus, Expands U.S.-Based Support with New Office in Charlotte, North Carolina

Retrieved on: 
Tuesday, February 20, 2024

This strategic move aims to serve Rhombus customers with enhanced access to world-class support.

Key Points: 
  • This strategic move aims to serve Rhombus customers with enhanced access to world-class support.
  • The new office, located at 615 South College Street, will be the hub for Rhombus' dedicated East Coast Customer Support Team, which is committed to providing 24/7 support.
  • "We're thrilled about the expanded access to Rhombus support with their new East Coast office."
  • With this expansion, Rhombus reaffirms its dedication to delivering unparalleled support and ensuring the security and satisfaction of all its valued customers.

Penetron to Maintain Growth Momentum in the Southeast USA with Expanded Sales & Technical Support Team

Retrieved on: 
Thursday, February 15, 2024

EAST SETAUKET, N.Y., Feb. 15, 2024 /PRNewswire-PRWeb/ -- On February 5th, 2024, Penetron announced the appointment of Brent Sanders as Southeast USA Account Manager, a market where Penetron continues to rapidly grow market share. This new appointment will further strengthen the Penetron Technical and Customer Support team.

Key Points: 
  • On February 5th, 2024, Penetron announced the appointment of Brent Sanders as Southeast USA Account Manager, a market where Penetron continues to rapidly grow market share.
  • This new appointment will further strengthen the Penetron Technical and Customer Support team.
  • This new appointment will further strengthen the Penetron Technical and Customer Support team.
  • Based in Germantown, Tennessee, Brent Sanders is responsible for Penetron customers across the Southeast USA, including Arkansas, Louisiana, Mississippi, Alabama, Georgia, and Western Tennessee.

Nolinor Ramps Up Capacity for Rising Northern Demand

Retrieved on: 
Tuesday, February 13, 2024

The 737-200, known for its adaptability to challenging northern terrains, represents a significant investment for Nolinor Aviation.

Key Points: 
  • The 737-200, known for its adaptability to challenging northern terrains, represents a significant investment for Nolinor Aviation.
  • "The 737 family is uniquely equipped to operate across Canada, enabling Nolinor to fly passengers and provide essential services to remote, northern regions," said Charles Sullivan, Boeing Canada president.
  • Marco Prud'Homme, President of Nolinor Aviation, commented, "The consensus among aviation experts is clear - the 737-200 remains the optimal choice for serving the challenging northern regions.
  • In addition to this fleet expansion, Nolinor Aviation is actively working on other projects, with plans for future announcements.

Future Technologies Designs and Delivers Multiple Private 5G Networks for Chemical Clients in North America

Retrieved on: 
Tuesday, February 13, 2024

Future Technologies Venture, LLC (“Future Technologies”) announces multiple Private 5G projects in the Chemical industry in North America.

Key Points: 
  • Future Technologies Venture, LLC (“Future Technologies”) announces multiple Private 5G projects in the Chemical industry in North America.
  • “Private 5G can provide a ubiquitous outdoor coverage network to complement our clients’ existing Wi-Fi and public cellular networks to deliver mission critical communications to their employees and enable a safer and more efficient workplace,” said Peter Cappiello, CEO Future Technologies.
  • With 14 years of Private Cellular experience, Future Technologies utilizes a proven six step client engagement process that begins with consulting services.
  • Over the last three years, Future Technologies has been partnering with their clients in the Chemical market to enable Private 4G and Private 5G solutions to transform these brownfield networks.

OATI HUB™ Successfully Goes Live for Transmission Scheduling Solution

Retrieved on: 
Monday, February 12, 2024

MINNEAPOLIS, Feb. 12, 2024 /PRNewswire-PRWeb/ -- OATI is pleased to announce the successful transition of OATI HUB™ for access to webSmartTag®, the industry's leading transmission scheduling solution. This transition has been in the works for several years across multiple teams here at OATI. It is the first North America-wide, energy industry solution that incorporates the security of Single Sign-On (SSO), the ease of direct, secure access to Customer Support, with the speed of interacting through the Chat functionality.

Key Points: 
  • OATI HUB™ successfully goes live for our customers.
  • OATI HUB™ is the powerful, secure portal for access to all OATI applications.
  • MINNEAPOLIS, Feb. 12, 2024 /PRNewswire-PRWeb/ -- OATI is pleased to announce the successful transition of OATI HUB™ for access to webSmartTag®, the industry's leading transmission scheduling solution.
  • OATI HUB™ is a powerhouse of features, including secure messaging, a 24*7 Live Chat Facility with an OATI Help Desk for immediate support and resolution on any issue, and more.

TrusteSolutions Announces 2023 Growth in Chapter 7 Case Management Market and 100% Satisfaction Ratings for Software and Support

Retrieved on: 
Tuesday, January 30, 2024

HOUSTON, Jan. 30, 2024 /PRNewswire/ -- TrusteSolutions (TES), the technology innovator of the most advanced case management platform in the enterprise-level, cloud-based case management software industry for the bankruptcy and receivership market, shared its steady growth numbers in 2023 with findings from its annual customer satisfaction survey.

Key Points: 
  • HOUSTON, Jan. 30, 2024 /PRNewswire/ -- TrusteSolutions (TES), the technology innovator of the most advanced case management platform in the enterprise-level, cloud-based case management software industry for the bankruptcy and receivership market, shared its steady growth numbers in 2023 with findings from its annual customer satisfaction survey.
  • Survey highlights included outstanding satisfaction rates with the software, support team, and banking partners.
  • TrusteSolutions grew 6% in 2023 primarily by acquiring Chapter 7 bankruptcy trustees that were previously with other industry case management providers.
  • "We are focused on delivering more automation, more customization and more mobility so customers can enjoy better case management, greater efficiency and enhanced profitability," said Kristi Singal, President of TrusteSolutions.

Samsara Sues to Stop Patent Infringement, False Advertising by Motive

Retrieved on: 
Wednesday, January 24, 2024

Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations™ Cloud, today filed a lawsuit in federal court seeking to stop ongoing intellectual property theft through patent infringement, false advertising, and other illegal conduct by Motive Technologies, Inc.

Key Points: 
  • Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations™ Cloud, today filed a lawsuit in federal court seeking to stop ongoing intellectual property theft through patent infringement, false advertising, and other illegal conduct by Motive Technologies, Inc.
  • Samsara’s filing asserts that Motive illegally accessed Samsara’s platform, copied Samsara’s marketing materials, and made unsubstantiated advertising statements.
  • Samsara’s Complaint alleges that Motive stole core Samsara technologies, infringing three of Samsara’s patents that protect Samsara’s flagship IoT devices, data platform, and features.
  • Motive has also relied on those reports to make false claims about Samsara products.

Nicole Juntunen Appointed Senior Vice President, Sales & Marketing at Footprint

Retrieved on: 
Monday, January 22, 2024

Footprint, a global materials science and technology company focused on creating a healthy planet, is pleased to announce the appointment of Nicole Juntunen as the Senior Vice President, Sales & Marketing.

Key Points: 
  • Footprint, a global materials science and technology company focused on creating a healthy planet, is pleased to announce the appointment of Nicole Juntunen as the Senior Vice President, Sales & Marketing.
  • In her role, Nicole will provide strategic direction for our global sales and marketing, leading the expansion of our customer portfolio.
  • View the full release here: https://www.businesswire.com/news/home/20240122835079/en/
    Nicole Juntunen, Senior Vice President of Sales & Marketing at Footprint (Photo: Business Wire)
    Nicole brings a wealth of experience and expertise to her role.
  • "I am honored to be part of a company that is at the forefront of sustainable packaging solutions,” said Nicole Juntunen.

Databricks Announces Data Intelligence Platform for Communications, Offering Providers a Data Lakehouse with Generative AI Capabilities

Retrieved on: 
Wednesday, January 17, 2024

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Databricks, the Data and AI company, today launched the Data Intelligence Platform for Communications, a unified data and AI platform tailored for telecommunications carriers and network service providers. With the Data Intelligence Platform for Communications, Communication Service Providers (CSPs) benefit from a unified foundation for their data and AI, and can gain a holistic view of their networks, operations, and customer interactions without sacrificing data privacy or confidential IP. Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools.

Key Points: 
  • Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools.
  • With the Databricks Data Intelligence Platform, we're unifying data and AI to drive more innovation, enrich our products, and develop new capabilities for our customers," said Andy Markus, Chief Data Officer at AT&T.
  • Only the Data Intelligence Platform combines the unified data and governance benefits of the data lakehouse with the transformative capabilities of generative AI.
  • To learn more about the Data Intelligence Platform for Communications, read the blog or visit Databricks' Communications Industry homepage .

Databricks Announces Data Intelligence Platform for Communications, Offering Providers a Data Lakehouse with Generative AI Capabilities

Retrieved on: 
Wednesday, January 17, 2024

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Databricks, the Data and AI company, today launched the Data Intelligence Platform for Communications, a unified data and AI platform tailored for telecommunications carriers and network service providers. With the Data Intelligence Platform for Communications, Communication Service Providers (CSPs) benefit from a unified foundation for their data and AI, and can gain a holistic view of their networks, operations, and customer interactions without sacrificing data privacy or confidential IP. Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools.

Key Points: 
  • Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools.
  • With the Databricks Data Intelligence Platform, we're unifying data and AI to drive more innovation, enrich our products, and develop new capabilities for our customers," said Andy Markus, Chief Data Officer at AT&T.
  • Only the Data Intelligence Platform combines the unified data and governance benefits of the data lakehouse with the transformative capabilities of generative AI.
  • To learn more about the Data Intelligence Platform for Communications, read the blog or visit Databricks' Communications Industry homepage .