CyberTwice and Contexta360 Sign a Strategic Technology Partnership That Delivers Enterprise-Grade Microsoft Teams Compliance Recording and Speech Analytics
The technology partnership will provide class-leading, policy-based call and video recording and advanced speech and chat analytics for sales, service, customer experience, compliance and call summary automation all based on Microsoft Azure and Microsoft Teams, and integrated with Microsoft Dynamics CRM.
- The technology partnership will provide class-leading, policy-based call and video recording and advanced speech and chat analytics for sales, service, customer experience, compliance and call summary automation all based on Microsoft Azure and Microsoft Teams, and integrated with Microsoft Dynamics CRM.
- AMSTERDAM, Feb. 17, 2021 /PRNewswire/ --Contexta360, a leading speech analytics and conversational computing company today announceda technical partnership agreement with CyberTwice, a leading cloud-based recording and archiving company.
- The agreement leverages CyberTwice ATTEST a fourth-generation compliance collaboration recording solution, integrated into Microsoft Teams and hosted within Azure toextend Contexta360's highly intuitive speech analytics platform.
- The platform secures Microsoft Teams recording and delivers 16 pre-built metrics and use-cases out of the box and analyses calls for subject areas including: