Field service management

Neuron7.ai Announces Strategic Investment from ServiceNow Ventures and Debuts Resolution Intelligence on ServiceNow Store

Retrieved on: 
Monday, March 11, 2024
Professional Services, Data Management, Technology, Software, Venture Capital, Artificial Intelligence, GM, Growth, ARR, Field service management, Learning, ServiceNow, CSM, Case management, Risk, FSM, Knowledge, AI, ITSM, Intelligence, Multimedia, Gen

Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.

Key Points: 
  • Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.
  • Neuron7 released Resolution Intelligence on the ServiceNow Store , bringing value to joint customers across ITSM, CSM, and FSM workflows.
  • View the full release here: https://www.businesswire.com/news/home/20240311634072/en/
    Neuron7’s Resolution Intelligence helps enterprise organizations resolve issues across the service continuum.
  • This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact.

PTC has been positioned as the Leader in the 2023 SPARK Matrix™ for Field Service Management by Quadrant Knowledge Solutions

Retrieved on: 
Monday, March 18, 2024
Knowledge, ServiceMax, Organization, Field service management, Quadrant, Human, Intelligence, FSM, App Store (iOS/iPadOS), Marketing, Service, Safety, SPARK, PTC, Mining, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading Field Service Management (FSM) vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading Field Service Management (FSM) vendors.
  • MIDDLETON, Mass., March 18, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named PTC as a 2023 technology leader in the SPARK Matrix™ analysis of the global Field Service Management (FSM) market.
  • "PTC is thrilled to be recognized by Quadrant Knowledge Solutions as an industry leader in the Field Service Management market.
  • The primary goal of field service management software is to improve operational efficiency and provide real-time visibility into field service activities."

PTC has been positioned as the Leader in the 2023 SPARK Matrix™ for Field Service Management by Quadrant Knowledge Solutions

Retrieved on: 
Monday, March 18, 2024
Knowledge, ServiceMax, Organization, Field service management, Quadrant, Human, Intelligence, FSM, App Store (iOS/iPadOS), Marketing, Service, Safety, SPARK, PTC, Mining, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading Field Service Management (FSM) vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading Field Service Management (FSM) vendors.
  • MIDDLETON, Mass., March 18, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named PTC as a 2023 technology leader in the SPARK Matrix™ analysis of the global Field Service Management (FSM) market.
  • "PTC is thrilled to be recognized by Quadrant Knowledge Solutions as an industry leader in the Field Service Management market.
  • The primary goal of field service management software is to improve operational efficiency and provide real-time visibility into field service activities."

Field Service Management Market worth $7.3 billion by 2028 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Friday, March 15, 2024
ServiceMax, Microsoft, Organization, Algorithm, Documentation, Growth, Field service management, Communication, Health, Tata Consultancy Services, Salesforce, FSM, App Store (iOS/iPadOS), TCS, Artificial intelligence, Triage, SAP, B2C, OEM, SME, Reach Out, Telecommunications, Comarch, UI

Field Service Management (FSM) solutions are comprehensive software platforms designed to optimize and streamline the management of field service operations.

Key Points: 
  • Field Service Management (FSM) solutions are comprehensive software platforms designed to optimize and streamline the management of field service operations.
  • These solutions comprise various functionalities, including scheduling, dispatching, route optimization, technician management, inventory management, work order management, customer management, and reporting and analytics.
  • In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers.
  • Field Service Management Market Advantages:
    By automating technician scheduling, dispatching, and routing, cutting down on travel time, cutting down on service delays, and increasing technician productivity, field service management (FSM) solutions improve field service operations.

Field Service Management Market worth $7.3 billion by 2028 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Friday, March 15, 2024
ServiceMax, Microsoft, Organization, Algorithm, Documentation, Growth, Field service management, Communication, Health, Tata Consultancy Services, Salesforce, FSM, App Store (iOS/iPadOS), TCS, Artificial intelligence, Triage, SAP, B2C, OEM, SME, Reach Out, Telecommunications, Comarch, UI

Field Service Management (FSM) solutions are comprehensive software platforms designed to optimize and streamline the management of field service operations.

Key Points: 
  • Field Service Management (FSM) solutions are comprehensive software platforms designed to optimize and streamline the management of field service operations.
  • These solutions comprise various functionalities, including scheduling, dispatching, route optimization, technician management, inventory management, work order management, customer management, and reporting and analytics.
  • In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers.
  • Field Service Management Market Advantages:
    By automating technician scheduling, dispatching, and routing, cutting down on travel time, cutting down on service delays, and increasing technician productivity, field service management (FSM) solutions improve field service operations.

Lennox and ServiceTitan Announce Field Service Management Partnership With Enhanced Support

Retrieved on: 
Tuesday, February 27, 2024
Field service management, HVAC, LOS, Marketing, Internet of things, Workflow, Entrepreneurship, FSM, History, Organization, Locator, HVACR, Partnership, Online shopping

RICHARDSON, Texas and LOS ANGELES, Feb. 27, 2024 /PRNewswire/ -- Lennox (NYSE: LII), a leading provider of innovative climate solutions in the HVACR industry, announced a partnership with ServiceTitan, a software platform built to power the trades, establishing the software platform as Lennox Residential HVAC's exclusive Field Service Management (FSM) provider. This agreement provides both organizations with mutual customer access to a range of functionalities and capabilities to help drive efficiency and enhance the customer experience.

Key Points: 
  • "We're confident the innovative features that ServiceTitan offers, coupled with the strong product and service offerings Lennox provides, will empower dealers and support our customers amid growing demands."
  • This partnership will allow Lennox dealers who use ServiceTitan to access Lennox product content, real-time pricing and availability and place electronic purchase orders from within the ServiceTitan software.
  • "Our new software-focused partnership with Lennox provides businesses the tools to achieve their goals and deliver best-in-class customer service.
  • As trusted brands in the HVAC industry, ServiceTitan is proud to be the exclusive Field Service Management partner for Lennox Residential HVAC contractors, enhancing the overall experience for our mutual customers."

ZwickRoell selects IFS Cloud to drive operational efficiency and support growth

Retrieved on: 
Tuesday, February 27, 2024
Cloud, Field service management, ERP, EAM, FSM, Enterprise asset management, CRM, Automation, Face

LONDON, Feb. 27, 2024 /PRNewswire/ -- IFS, the global cloud enterprise software company, today announced that ZwickRoell Gmbh & Co.KG, a leading worldwide manufacturer of materials testing equipment, has selected IFS Cloud in a strategic move to harmonize its business processes and deliver enhanced visibility across its operations.

Key Points: 
  • The move to IFS Cloud was driven by the need to modernize its current Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solution, which could no longer meet the business' requirements needed to support its strategic growth plans.
  • IFS Cloud will enable the company to harmonize its disparate systems and simplify processes across its operations, driving continuous improvements and efficiency.
  • IFS Cloud will also enable the company to easily integrate users from MS Dynamics CRM systems, one of ZwickRoell's key requirements.
  • We look forward to partnering with ZwickRoell on their digital transformation journey with IFS Cloud a core part of their strategic growth plans."

ZwickRoell selects IFS Cloud to drive operational efficiency and support growth

Retrieved on: 
Tuesday, February 27, 2024
Cloud, Field service management, ERP, EAM, FSM, Enterprise asset management, CRM, Automation, Face

LONDON, Feb. 27, 2024 /PRNewswire/ -- IFS, the global cloud enterprise software company, today announced that ZwickRoell Gmbh & Co.KG, a leading worldwide manufacturer of materials testing equipment, has selected IFS Cloud in a strategic move to harmonize its business processes and deliver enhanced visibility across its operations.

Key Points: 
  • The move to IFS Cloud was driven by the need to modernize its current Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solution, which could no longer meet the business' requirements needed to support its strategic growth plans.
  • IFS Cloud will enable the company to harmonize its disparate systems and simplify processes across its operations, driving continuous improvements and efficiency.
  • IFS Cloud will also enable the company to easily integrate users from MS Dynamics CRM systems, one of ZwickRoell's key requirements.
  • We look forward to partnering with ZwickRoell on their digital transformation journey with IFS Cloud a core part of their strategic growth plans."

EVI Industries Reports Record Second Quarter Results

Retrieved on: 
Friday, February 9, 2024
Consulting, Manufacturing, Other Manufacturing, Professional Services, Machinery, Field service management, Service, Tax, Acquisition, EVI, Investment, Growth, GAAP, OEM, Security (finance), Compensation, Adjustment, Interest, Cryptocurrency

EVI Industries, Inc. (NYSE American: EVI) (“EVI” or the “Company”) announced today results for the three- and six-month periods ended December 31, 2023, including record revenue, gross profit, and operating cash flows.

Key Points: 
  • EVI Industries, Inc. (NYSE American: EVI) (“EVI” or the “Company”) announced today results for the three- and six-month periods ended December 31, 2023, including record revenue, gross profit, and operating cash flows.
  • The Company also provided commentary on its results of operations, financial strength, growth initiatives, and the status of its technology investments.
  • This record level of operating cash flows follows the payment of a special cash dividend on the Company’s common stock of $0.28 per share, or $4.1 million in the aggregate, paid during the second fiscal quarter.
  • In this press release, EVI discloses the non-GAAP financial measure of EBITDA, which EVI defines as earnings before interest, taxes, depreciation, amortization, and amortization of share-based compensation.

ServiceTrade is Recognized as Category Leader Across Gartner Digital Market Brands for the Third Consecutive Year

Retrieved on: 
Monday, January 29, 2024
Fire, History, Mechanical, Software, HVAC, Electrical contractor, Field service management, Software Advice, FrontRunner, ShortList, Online shopping

Gartner’s Capterra, Software Advice, and GetApp evaluate customer satisfaction, reviews, and digital research metrics to evaluate solutions and inform customers’ buying decisions.

Key Points: 
  • Gartner’s Capterra, Software Advice, and GetApp evaluate customer satisfaction, reviews, and digital research metrics to evaluate solutions and inform customers’ buying decisions.
  • ServiceTrade was awarded a perfect 5.0 designation by Capterra, making it the highest-rated, non-residential platform for HVAC in 2023.
  • I have personally used three other automated dispatching software programs, and this one is by far the best I have used.
  • Billy Marshall, ServiceTrade CEO, commented: “Helping our customers achieve top business results and higher productivity has been our goal from the start.