Zendesk

ProcessMaker Announces Strategic Acquisition of Workfellow to add next generation Process Intelligence capabilities to its leading Process Automation suite

Retrieved on: 
Tuesday, April 9, 2024
Automation, Organization, Growth, Salesforce, ServiceNow, Microsoft Office, Acquisition, SAP, System, Intelligence, Zendesk, Mining, Management

DURHAM, N.C. and HELSINKI, April 9, 2024 /PRNewswire/ -- ProcessMaker, a globally recognized leader in business process automation and intelligent document processing, is thrilled to announce the acquisition of Workfellow, a pioneer in Process Intelligence.

Key Points: 
  • DURHAM, N.C. and HELSINKI, April 9, 2024 /PRNewswire/ -- ProcessMaker, a globally recognized leader in business process automation and intelligent document processing, is thrilled to announce the acquisition of Workfellow, a pioneer in Process Intelligence.
  • Workfellow stands out in the industry with its innovative approach to Process Intelligence, a new type of solution that combines the best of both task and process mining.
  • As part of the acquisition, the founders of Workfellow, Kustaa Kivela and Henri Wiik, will both join ProcessMaker's leadership team.
  • "We are thrilled to combine forces with ProcessMaker, delivering critical process discovery capabilities that are the foundation of exceptional automation," states Kustaa Kivela and Henri Wiik, Founders of Workfellow.

Nametag Launches Self-Service Account Recovery Solution That Stops AI-Generated Deepfake Attacks

Retrieved on: 
Monday, March 25, 2024
Failure, HubSpot, Microsoft, Organization, MFA, Risk management, IAD, Science, Partnership, Help desk, PAD, Deepfake, AI, SSPR, Atos, Okta, Machine learning, Fatigue, Zendesk

SEATTLE, March 25, 2024 (GLOBE NEWSWIRE) -- Nametag, the identity verification platform for helpdesks, today announced the launch of Nametag Autopilot, the only self-service account recovery solution that prevents AI-generated deepfake attacks. Account recovery requests represent a significant single point of failure in IT security, susceptible to ransomware, data breaches, and injection attacks, including the use of AI deepfakes. Nametag Autopilot prevents social engineering and impersonation attacks while saving organizations millions by deflecting expensive password and multifactor authentication (MFA) resets to self-service.

Key Points: 
  • HubSpot taps Nametag to secure helpdesk operations, inspire trust, and improve user experience
    SEATTLE, March 25, 2024 (GLOBE NEWSWIRE) -- Nametag , the identity verification platform for helpdesks, today announced the launch of Nametag Autopilot , the only self-service account recovery solution that prevents AI-generated deepfake attacks.
  • So when a helpdesk agent grants an account reset, they inadvertently blow the door wide open to data breaches and ransomware attacks.
  • In this way, Nametag stops account takeovers (ATOs) and data breaches by verifying users at critical moments like account recoveries, MFA resets, and high-risk transactions.
  • “I am excited about our new partnership with Nametag for its account recovery solution as it promises to elevate our customer experience to new heights.

Nucleus Research Releases 2024 Salesforce Automation Technology Value Matrix

Retrieved on: 
Tuesday, March 26, 2024
Technology, Consulting, Marketing, Advertising, Communications, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, Creatio, Microsoft, HubSpot, Zoho Corporation, CRM, Automation, Organization, Forecasting, Growth, Expert, Salesforce, SugarCRM, Lead, App Store (iOS/iPadOS), SAP, AI, SFA, Keap, Monday.com, Zendesk, Acumatica, Sales

“Salesforce Automation technology encompasses capabilities that are critical for the modern salesforce, including lead, contact, and opportunity management, sales forecasting, workflow automation, reporting and analytics, mobile accessibility, and seamless integration capabilities,” said Senior Analyst Cameron Marsh .

Key Points: 
  • “Salesforce Automation technology encompasses capabilities that are critical for the modern salesforce, including lead, contact, and opportunity management, sales forecasting, workflow automation, reporting and analytics, mobile accessibility, and seamless integration capabilities,” said Senior Analyst Cameron Marsh .
  • The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities.
  • Accelerators in this year’s Value Matrix deliver value through greater ease of use and quick implementation.
  • To download the full 2024 SFA Technology Value Matrix, click here .

RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX, AI-Powered Contact Center

Retrieved on: 
Tuesday, March 26, 2024
Technology, Other Communications, Marketing, Communications, Telecommunications, Software, Internet, Data Management, VoIP, Artificial Intelligence, EON, Microsoft, CRM, Organization, ServiceNow, RingCentral, Health, Salesforce, Customer engagement, CX, Enterprise, Senior, British English, Ecosystem, Public sector, CSAT, HubSpot, Multimedia, CRMS, Zendesk, Microsoft Dynamics 365, Human, RNG, Sales

This rapid international expansion is enabling customers in more markets to benefit from RingCX’s AI-powered, rich omnichannel, simple-to-use and easy-to-deploy solution.

Key Points: 
  • This rapid international expansion is enabling customers in more markets to benefit from RingCX’s AI-powered, rich omnichannel, simple-to-use and easy-to-deploy solution.
  • RingCentral credits this fast momentum to the continuous and accelerated roll-out of new, robust RingCX capabilities, which now include more than 1,000 features.
  • “We’re proud of the adoption momentum of RingCX and the accelerated rollout of more than 1,000 RingCX features.
  • “Already, 56.5% of companies have integrated their contact center and CRM platforms—both of which are the most commonly used on agents’ desktops.

PagerDuty Operations Cloud Expands Incident Management Solution With a New Enterprise Offering to Enable Operational Excellence

Retrieved on: 
Tuesday, March 19, 2024
Technology, Mobile, Wireless, Business, Apps, Applications, Professional Services, Artificial Intelligence, Other Technology, Software, Digital Marketing, Networks, Communications, Internet, Data Management, Security, Cloud, Microsoft, Organization, PagerDuty, Learning, TEAMS, PD, Intelligence, Risk, Incident management, Slack, DevOps, Microsoft Teams, SLA, Zendesk, Engineering, Risk management

PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has launched its enterprise plan for Incident Management , an enterprise-grade solution that unites PagerDuty’s industry-leading incident management product with the power of Jeli’s industry-leading capabilities into a single end-to-end offering.

Key Points: 
  • PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has launched its enterprise plan for Incident Management , an enterprise-grade solution that unites PagerDuty’s industry-leading incident management product with the power of Jeli’s industry-leading capabilities into a single end-to-end offering.
  • PagerDuty Incident Management is a product within the PagerDuty Operations Cloud, which combines AIOps, Automation, Customer Service Operations, Incident Management and PagerDuty Copilot in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams.
  • "Using PagerDuty Incident Management with Jeli has completely changed our approach to incident management.
  • The unified incident management platform eliminates guesswork with built-in automation and artificial intelligence to guide remediation throughout the incident lifecycle.

Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024

Retrieved on: 
Wednesday, March 13, 2024
Technology, Mobile, Wireless, Marketing, Telecommunications, Communications, Audio, Video, Software, Data Management, Artificial Intelligence, Microsoft, CRM, ServiceNow, EVP, VCC, Salesforce, Artificial intelligence, WhatsApp, Engineering, Telemedia, SMS, Glass, Fintech, API, Future, VCP, Microsoft Dynamics, Zendesk, Human, Online shopping

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.

Key Points: 
  • Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.
  • Vonage was named a winner for Vonage Contact Center (VCC), a multi-tenant cloud-based solution built from the Vonage Communications Platform (VCP), a unique combination of contact centre, unified communications, composable communications APIs and conversational commerce solutions - that can all be integrated within a single pane of glass.
  • “We are thrilled to have been recognised as Platinum winner for Best CCaaS Solution at the Telco Innovation Awards," said Savinay Berry, EVP of Product and Engineering for Vonage.
  • The Telco Innovation Awards, presented by Juniper Research as part of the Future Digital Awards, has showcased new cutting-edge products and services in the telecommunications space since 2020.

Route Deepens Its Commerce Tech Stack With New Integrations, Empowering Merchants to Streamline Their Customer Experience

Retrieved on: 
Thursday, March 28, 2024
Cloud, Partnership, Name, CX, Carbon, Commerce, Recharge, LEHI, Zendesk, Online shopping

LEHI, Utah, March 28, 2024 /PRNewswire/ -- Route, the leading post-purchase package tracking and protection solution, today announced it has teamed up with Klaviyo, Recharge, Salesforce, Status, and Zendesk to provide merchants with robust integration capabilities with the tools they use every day. These new integrations allow merchants to seamlessly integrate Route with their existing ecommerce systems, streamlining operations and optimizing customer experiences.

Key Points: 
  • These new integrations allow merchants to seamlessly integrate Route with their existing ecommerce systems, streamlining operations and optimizing customer experiences.
  • Zendesk Integration:  Enables support teams to see Route claim details directly within the CX solution, agent dashboard, or customer ticket.
  • Klaviyo Integration:  Ensures Route tracking information is automatically pulled into all order email communications.
  • Salesforce Commerce Cloud Cartridge:  Easily integrates Route into the checkout process, streamlining order protection and tracking.

unitQ Awarded Top 2024 Artificial Intelligence Excellence Award from Business Intelligence Group

Retrieved on: 
Wednesday, March 20, 2024
Microsoft, Automation, Organization, PagerDuty, Amazon, Intelligence, Social media, Google Play, AI, Root cause analysis, Engineering, Life, App Store (iOS/iPadOS), GPT, Amplitude, Language, Machine learning, Zendesk, Artificial intelligence, RCA, Online shopping

BURLINGAME, Calif., March 20, 2024 /PRNewswire/ -- unitQ, the leader in Quality Automation, announced today the Business Intelligence Group named unitQ the top 2024 Artificial Intelligence Excellence Award winner in the AI automation space.

Key Points: 
  • BURLINGAME, Calif., March 20, 2024 /PRNewswire/ -- unitQ, the leader in Quality Automation, announced today the Business Intelligence Group named unitQ the top 2024 Artificial Intelligence Excellence Award winner in the AI automation space.
  • "This award from the Business Intelligence Group signifies unitQ's pivotal role in the advancement of artificial intelligence for automation," said Maria Jimenez, chief nominations officer for the Business Intelligence Group.
  • "We are deeply honored that our Quality Automation platform was recognized as a leader in the AI automation space by the Business Intelligence Group," said Christian Wiklund, unitQ CEO.
  • unitQ's recognition as a "2024 Artificial Intelligence Excellence Award" winner follows a spate of unitQ innovations and product advancements for its proprietary AI platform.

Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024

Retrieved on: 
Wednesday, March 13, 2024
Microsoft, CRM, ServiceNow, EVP, Digital, VCC, Salesforce, Artificial intelligence, WhatsApp, Engineering, Telemedia, SMS, Glass, Fintech, Vonage, API, Future, Telecommunications, VCP, Microsoft Dynamics, Zendesk, Human, Online shopping

HOLMDEL, N.J., March 13, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Center as a Service (CCaaS) Solution at the Telco Innovation Awards.

Key Points: 
  • HOLMDEL, N.J., March 13, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Center as a Service (CCaaS) Solution at the Telco Innovation Awards.
  • Vonage was named a winner for Vonage Contact Center (VCC), a multi-tenant cloud-based solution built from the Vonage Communications Platform (VCP), a unique combination of contact center, unified communications, composable communications APIs and conversational commerce solutions - that can all be integrated within a single pane of glass.
  • "We are thrilled to have been recognized as Platinum winner for Best CCaaS Solution at the Telco Innovation Awards," said Savinay Berry, EVP of Product and Engineering for Vonage.
  • The Telco Innovation Awards, presented by Juniper Research as part of the Future Digital Awards, has showcased new cutting-edge products and services in the telecommunications space since 2020.

Nightfall AI Transforms Enterprise DLP with AI-Native Platform

Retrieved on: 
Monday, March 11, 2024
DLP, ISO, SAN, PCI-DSS, SOC 2, Data exfiltration, Overalls, Jira, PHI, Google Drive, FERPA, GDPR, ChatGPT, Risk, HIPAA, Gmail, Rest, Software as a service, Encryption, Organization, Automation, GitHub, Salesforce, PII, Zendesk, Microsoft Exchange, CCPA, SOC, Environment, PCI

SAN FRANCISCO, March 11, 2024 (GLOBE NEWSWIRE) -- Nightfall AI today unveiled new capabilities to transform data security for the modern enterprise.

Key Points: 
  • SAN FRANCISCO, March 11, 2024 (GLOBE NEWSWIRE) -- Nightfall AI today unveiled new capabilities to transform data security for the modern enterprise.
  • The industry’s first generative AI (GenAI) DLP platform now offers coverage for SaaS Security Posture Management (SSPM), data encryption, data exfiltration prevention and sensitive data protection.
  • Nightfall is the first DLP solution to leverage GenAI to prevent data leaks without disrupting modern workflows.
  • “Nightfall’s industry-first GenAI detectors make the platform a smarter, more scalable way to protect sensitive data in the enterprise.