Social CRM

Improve Your Customer Engagement With the Help of Social Listening | Read Quantzig’s Latest Article for Better Insights

Retrieved on: 
Wednesday, August 7, 2019
Social media, Communications, Marketing, Business, Economy, Services marketing, Business intelligence, Brand management, Customer experience, Product management, Customer service, Analytics, Social CRM, Social selling

Social listening helps businesses to monitor their brand's social media channels for any customer feedback and direct mentions of their brand.

Key Points: 
  • Social listening helps businesses to monitor their brand's social media channels for any customer feedback and direct mentions of their brand.
  • Social listening helps in finding root causes behind social conversations and helps in implementing long-term strategy changes.
  • Social listening helps companies to improve customer experience by helping them understand better the needs and interests of their customers.
  • Quantzigs analytics experts help companies to develop an understanding of KPIs and create tests to improve social media messages.

CRM Analytics Market, 2024 - Need for Comprehensive Understanding of Consumer Behavior Driving Growth

Retrieved on: 
Friday, June 28, 2019
Economy, Business intelligence, Business, Articles, E-commerce, Information technology management, Data management, Customer-relationship management, Services marketing, Analytics, Online analytical processing, Social CRM

DUBLIN, June 28, 2019 /PRNewswire/ -- The "CRM Analytics Market Size - Growth, Trends, and Forecast (2019 - 2024)" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, June 28, 2019 /PRNewswire/ -- The "CRM Analytics Market Size - Growth, Trends, and Forecast (2019 - 2024)" report has been added to ResearchAndMarkets.com's offering.
  • CRM software integrates email, social media, and other platforms to enable marketers capture every conversation and store the data in the CRM.
  • Customer relationship management analytics (CRM analytics) refers to applications used to assess a firm's customer data to facilitate and streamline business choices.
  • CRM analytics also may be used for online analytical processing (OLAP) through the usage of data mining.

$14.56 Billion CRM Analytics Market - Global Size, Growth, Trends, and Forecast 2019-2024 - ResearchAndMarkets.com

Retrieved on: 
Tuesday, June 25, 2019
Professional services, Other Professional Services, Technology, Software, Economy, Business intelligence, Business, Marketing, E-commerce, Big data, Customer-relationship management, Services marketing, Analytics, Social CRM, eCRM

The "CRM Analytics Market Size - Growth, Trends, and Forecast (2019 - 2024)" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "CRM Analytics Market Size - Growth, Trends, and Forecast (2019 - 2024)" report has been added to ResearchAndMarkets.com's offering.
  • CRM software integrates email, social media, and other platforms to enable marketers capture every conversation and store the data in the CRM.
  • Customer relationship management analytics (CRM analytics) refers to applications used to assess a firm's customer data to facilitate and streamline business choices.
  • A number of new players are emerging amid the longstanding established players in the retail market to leverage market growth.

FastForward.ai Partners with Digicel to Launch its Social Media Engagement and Commerce Platform in 31 Countries

Retrieved on: 
Friday, April 26, 2019
Technology, Online Retail, Internet, Software, Social media, Retail, Communications, Marketing, Business economics, Microeconomics, Social networks, Social media, Collaborative projects, New media, Web 2.0, Social commerce, Social CRM

FastForward.ai platform will enable Digicel to reach, engage and enable commerce for its customers inside social media and messaging apps.

Key Points: 
  • FastForward.ai platform will enable Digicel to reach, engage and enable commerce for its customers inside social media and messaging apps.
  • The platform enables efficient management of digital campaigns and customer relationship management inside social media and messaging apps.
  • FastForward.ai is a social media engagement and commerce platform company that enables enterprises to reach and engage their customers with powerful digital services.
  • Based in Mountain View, CA, the company is helping enterprises modernize the user experience, enabling engagement, unlocking 1-click digital commerce and driving brand awareness inside social media.

MedShift Announces Their Social Media Management Service Designed for Doctors and Practices

Retrieved on: 
Monday, March 25, 2019
Social media, Digital media, New media, Web 2.0, Social networks, Communication, Collaborative projects, Human behavior, Public relations, Social CRM, Social employee

MedShift's Social Media Management service is designed with busy practices in mind.

Key Points: 
  • MedShift's Social Media Management service is designed with busy practices in mind.
  • Unlike standard Social Media Management services, MedShift's platform is designed specifically for promoting doctors, medical procedures and creating custom medically based content for each practice based on their individual social media goals.
  • I am excited to see our doctors and practices' social media channels and businesses continue to thrive through our dedication to custom social media management."
  • Through the use of the MedShift Social Media Management service, practices have seen an average increase for all major social media metrics including engagement, impressions, followers, and more .

SAM.AI Acquires IntroNet to Expand its Social CRM Capabilities

Retrieved on: 
Thursday, November 15, 2018
Marketing, Economy, Customer-relationship management, E-commerce, Services marketing, Business, Social CRM

NEW YORK, Nov. 15, 2018 /PRNewswire-PRWeb/ --The combination of IntroNet and UpVentures investment and expertise will help propel SAM to expand its social CRM capabilities creating a new and differentiated approach to how businesses acquire, track and maintain sales and customer data through a Customer Relationship Management (CRM) system.

Key Points: 
  • NEW YORK, Nov. 15, 2018 /PRNewswire-PRWeb/ --The combination of IntroNet and UpVentures investment and expertise will help propel SAM to expand its social CRM capabilities creating a new and differentiated approach to how businesses acquire, track and maintain sales and customer data through a Customer Relationship Management (CRM) system.
  • "The Global CRM market size is projected to grow to over $80 Billion in the next 7 years and Social CRM is one of the factors of growth," says Raz Choudhury , Co-founder and CEO of SAM.
  • "The acquisition of IntroNet will allow SAM to leverage social networking talent and technology and further enhance the platform's intent signals and social networking capabilities."
  • "In joining SAM, the IntroNet team brings a wealth of experience in cultivating relationships and developing communities."

How Integrated Marketing Is Building New Connections with Today's Consumers

Retrieved on: 
Thursday, August 23, 2018
Marketing, Economy, Microeconomics, Customer relationship management, E-commerce, Services marketing, Inbound, Brand management, Social CRM, Customer value maximization

In effect, this approach integrates marketing and customer service in the ways that customer relationship management (CRM) always promised.

Key Points: 
  • In effect, this approach integrates marketing and customer service in the ways that customer relationship management (CRM) always promised.
  • Gartner's 2017-2018 CMO Spend Survey indicates that, after several years of increases, marketing budgets for capturing new customers are recoiling.
  • For instance, many big brand marketing plans are less focused on disruptive outbound marketing and more focused on how to leverage and engage inbound communications.
  • The first wall to smash is the artificial separation between customer service and marketing to ensure the brand experience is truly integrated.

HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Retrieved on: 
Thursday, May 10, 2018
Marketing, Market economics), Business, Brand management, HubSpot, Search engine optimization, Services marketing, Customer experience, Social CRM, Inbound marketing

Announced at INBOUND 2017 , Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support.

Key Points: 
  • Announced at INBOUND 2017 , Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support.
  • When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don't.
  • Along with the launch of Service Hub, HubSpot also introduced a new inbound service framework and HubSpot Academy lesson to help users create a strategy to turn customers into promoters.
  • Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.