CSM

EQS-News: Hannover Re beats full-year earnings target and raises dividend

Retrieved on: 
Wednesday, April 10, 2024
Disease, Annual, EUR, Hurricane Otis, Growth, Supervisory board, S&P Global Ratings, CSM, Environment, Risk, Life, Wildfire, Mortality, Insurance, Flood, Investment, Hannover Re

This is comprised of an ordinary dividend of EUR 6.00 (EUR 5.00) per share and a special dividend of EUR 1.20 (EUR 1.00) per share.

Key Points: 
  • This is comprised of an ordinary dividend of EUR 6.00 (EUR 5.00) per share and a special dividend of EUR 1.20 (EUR 1.00) per share.
  • We were able to beat our earnings target and significantly increase the dividend.
  • At the same time, we further strengthened Hannover Re's resilience," said Jean-Jacques Henchoz, Chief Executive Officer of Hannover Re.
  • The ordinary dividend will be supplemented by a special dividend provided the capitalisation exceeds the capital required for future growth and the profit target is achieved.

ServiceNow Named a Leader in Customer Service Solutions by Independent Research Firm

Retrieved on: 
Tuesday, March 19, 2024
Internet, Data Management, Technology, Artificial Intelligence, Software, Ecosystem, Public sector, Insurance, Architecture, Organization, Economics, CX, CSM, Health, Sales

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time.

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time.
  • This rating recognizes ServiceNow’s Customer Service Management (CSM) solution.
  • Streamline operations across departments, enhancing service delivery while reducing costs through proactive issue resolution, task automation, AI-driven process mining, and optimization.
  • Orchestrate the entire customer lifecycle on a single platform with a rich ecosystem of partners and turnkey integrations.

AM Best to Participate in Panel Discussion at Annual IFRS 17 Conference in London

Retrieved on: 
Friday, March 15, 2024
Data Analytics, Professional Services, Insurance, Finance, External, Conference, CSM, Risk, ALL, Research, News, Credit, AM Best, Stakeholder (corporate), GMT

AM Best will participate in a panel discussion at the annual IFRS 17 Conference, hosted by InsuranceERM, to be held on 18 March 2024 at Grocers’ Hall in London.

Key Points: 
  • AM Best will participate in a panel discussion at the annual IFRS 17 Conference, hosted by InsuranceERM, to be held on 18 March 2024 at Grocers’ Hall in London.
  • Questions to be addressed in the session include these and others:
    Are investors and analysts getting the insights they need and expect from insurers?
  • He also has authored numerous Best’s Commentaries related to IFRS 17, in addition to other insurance industry-wide issues.
  • AM Best is a global credit rating agency, news publisher and data analytics provider specialising in the insurance industry.

Neuron7.ai Announces Strategic Investment from ServiceNow Ventures and Debuts Resolution Intelligence on ServiceNow Store

Retrieved on: 
Monday, March 11, 2024
Professional Services, Data Management, Technology, Software, Venture Capital, Artificial Intelligence, GM, Growth, ARR, Field service management, Learning, ServiceNow, CSM, Case management, Risk, FSM, Knowledge, AI, ITSM, Intelligence, Multimedia, Gen

Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.

Key Points: 
  • Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.
  • Neuron7 released Resolution Intelligence on the ServiceNow Store , bringing value to joint customers across ITSM, CSM, and FSM workflows.
  • View the full release here: https://www.businesswire.com/news/home/20240311634072/en/
    Neuron7’s Resolution Intelligence helps enterprise organizations resolve issues across the service continuum.
  • This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact.

Schoox Dominates Corporate LMS and Career Management Categories in G2 Spring 2024 Reports

Retrieved on: 
Thursday, April 4, 2024
LMS, CSM, Corporation

AUSTIN, Texas, April 4, 2024 /PRNewswire-PRWeb/ -- Learning management and talent development software provider Schoox has received recognition in multiple categories from G2, the world's largest and most trusted software marketplace. The accolades are the result of feedback from Schoox customers in each category.

Key Points: 
  • AUSTIN, Texas, April 4, 2024 /PRNewswire-PRWeb/ -- Learning management and talent development software provider Schoox has received recognition in multiple categories from G2, the world's largest and most trusted software marketplace.
  • The Schoox support team is phenomenal from the CSM to the Implementation Managers and Technical Support Teams.
  • — Schoox customer G2 review
    According to one customer, "The Schoox support team is phenomenal from the CSM to the Implementation Managers and Technical Support Teams.
  • Schoox was recognized in these Corporate Learning Management System and Career Management key areas after receiving positive reviews from verified users:

Sports, Media, and Entertainment Veterans Ariana Rae Diverio and Laura Miranda Launch B. Partners, a Revolutionary Revenue Strategy Consulting Firm

Retrieved on: 
Tuesday, March 26, 2024
Mother, Tamela Mann, Partner, Ally Financial, Netflix, TIME, New York City Marathon, Los Angeles Clippers, Sport, CSM, Candy Crush Saga, Partnership, CFG Bank Arena, Scuderia Ferrari, Public policy, Female, Chelsea F.C., LPGA, UBS Arena, Woman, SoFi Stadium, USGA, Yoy, Activision Blizzard, Golf, Intuit Dome, Los Angeles FC

NEW YORK, March 26, 2024 /PRNewswire/ -- Sports, media, and entertainment industry leaders Ariana Rae Diverio and Laura Miranda announce the formal launch of B. Partners, a boutique commercial strategy consulting firm, as part of the underdog & company family of next-gen sports and entertainment marketing agencies. underdog & company, backed by NewSpring Holdings, also includes Underdog Venture Team and Altius Sports Partners.

Key Points: 
  • Backed by underdog & company, client roster includes The Clippers's Intuit Dome,
    NEW YORK, March 26, 2024 /PRNewswire/ -- Sports, media, and entertainment industry leaders Ariana Rae Diverio and Laura Miranda announce the formal launch of B.
  • Partners , a boutique commercial strategy consulting firm, as part of the underdog & company family of next-gen sports and entertainment marketing agencies.
  • Partners excels in pioneering out-of-home media, sponsorship, and integrated marketing solutions that create substantial recurring revenue streams for sports, media, and entertainment enterprises.
  • "Our strategy goes beyond selling existing assets, we partner with our clients to develop creative solutions that drive revenue, engagement, and unprecedented returns."

Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI and Contact Center Solution

Retrieved on: 
Tuesday, March 12, 2024
Cloud, Knowledge, ROI, City centre, ServiceNow, CSM, Environment, ACH, Chatbot, Travel, CX, AI, SMS, Call, Conversation, SIP, Customer service, Human

ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will help in the consolidation of the organization's current technology environment, reducing operational costs, while optimizing services to the millions of passengers it supports weekly. 

Key Points: 
  • ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
  • "To substitute one contact center solution for another isn't transformative but rather an opportunity to step back and assess the entire customer service supply chain.
  • ServiceNow-integrated Conversational AI and Call Routing: ability to deliver voice self-service and intelligent live agent routing based on ServiceNow data.
  • SIP Integration via Hybrid Cloud Deployment: ability to leverage the company's existing SIP environment (bring-your-own-carrier) while enabling rich cloud-hosted and AI capabilities.

Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI and Contact Center Solution

Retrieved on: 
Tuesday, March 12, 2024
Cloud, Knowledge, ROI, City centre, ServiceNow, CSM, Environment, ACH, Chatbot, Travel, CX, AI, SMS, Call, Conversation, SIP, Customer service, Human

ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will help in the consolidation of the organization's current technology environment, reducing operational costs, while optimizing services to the millions of passengers it supports weekly. 

Key Points: 
  • ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
  • "To substitute one contact center solution for another isn't transformative but rather an opportunity to step back and assess the entire customer service supply chain.
  • ServiceNow-integrated Conversational AI and Call Routing: ability to deliver voice self-service and intelligent live agent routing based on ServiceNow data.
  • SIP Integration via Hybrid Cloud Deployment: ability to leverage the company's existing SIP environment (bring-your-own-carrier) while enabling rich cloud-hosted and AI capabilities.

EQS-News: Allianz SE: Allianz achieves record operating profit and shareholders’ core net income

Retrieved on: 
Wednesday, March 13, 2024
Acquisition, Financial instrument, Solvency, CSM, Management, Asset management, Growth, Roe, Health, Insurance, Policy, CIR, Finance, Economics, NBM, EPS, VNB, Internal

“Allianz extended our track record of delivering a record operating profit and core net income, consolidating our leading position as one of the world’s most resilient global insurers and active asset managers.

Key Points: 
  • “Allianz extended our track record of delivering a record operating profit and core net income, consolidating our leading position as one of the world’s most resilient global insurers and active asset managers.
  • Shareholders’ core net income increased to 2.4 (1.6) billion euros due to a higher operating profit and non-operating result.
  • 3 Core EPS and core RoE calculation based on shareholders‘ core net income.
  • “We’ve achieved another year of record results and all operating segments finished the year above or close to their operating profit target mid-points.

Global Technology Leader Sameer Gaikwad Named Vice President of Account Management and Customer Success at VirtualHealth

Retrieved on: 
Wednesday, March 6, 2024
Data Management, Health, Technology, Telemedicine, Virtual Medicine, Practice Management, Health Technology, Software, University of Mumbai, Optum, Customer success, CSM, Mechanical, Independence Blue Cross, Mechanical engineering, NASCO, Certification, Movement, Operation, Management

VirtualHealth is pleased to announce the addition of Sameer Gaikwad, a leading healthcare IT service delivery and customer success executive.

Key Points: 
  • VirtualHealth is pleased to announce the addition of Sameer Gaikwad, a leading healthcare IT service delivery and customer success executive.
  • Sameer comes to VirtualHealth from Healthmonix in Pennsylvania where he was the Vice President of Customer Success.
  • “As the Vice President of Account Management and Customer Success at VirtualHealth, my decision to join this innovative company was rooted in the belief that healthcare transformation requires more than just solutions; it demands a commitment to redefining the future of patient care,” said Sameer Gaikwad, Vice President of Account Management and Customer Success at VirtualHealth.
  • "Sameer is the perfect leader to help us deliver on our commitment to have the best customer experience in our industry."