Uniphore

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Retrieved on: 
Thursday, May 28, 2020
Marketing, Communications, Technology, Other Technology, Telecommunications, Software, Other Communications, Articles, Contents, Services marketing, Technology, Artificial intelligence, Computational neuroscience, Cybernetics, Automation, Sitel, Customer service, Sitel Group, Uniphore

More than ever, AI, Machine Learning and Automation play an increasingly critical role in every aspect of business, especially in customer service.

Key Points: 
  • More than ever, AI, Machine Learning and Automation play an increasingly critical role in every aspect of business, especially in customer service.
  • Through our partnership with Uniphore, Sitel agents will be able to improve productivity in real-time, transforming experiences to adapt to changing needs and keeping the focus on what matters most: the customer.
  • Working with Sitel Groups experts, including their world-class service and delivery teams, our innovative AI and automation solutions will help each Sitel agent deliver better CX to not just meet, but exceed global customer expectations.
  • The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation.

Hello. This is Akeira. How Can I Help You?

Retrieved on: 
Thursday, January 30, 2020
Data management, Consumer electronics, Technology, Other Technology, Mobile, Wireless, Software, Articles, Speech recognition, Services marketing, Uniphore, Technology, Academic disciplines, Customer service, Cloud computing, Artificial intelligence

Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.

Key Points: 
  • Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
  • Uniphores automated digital agents resolve issues in real time, with the capability to seamlessly hand back to a human at any time.
  • Akeira is multilingual, supporting global languages and flexible deployment options whether it is on cloud or on premise.
  • Conversational automation and analytics, conversational assistant and conversational security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.

Hello. This is Akeira. How Can I Help You?

Retrieved on: 
Wednesday, January 29, 2020
Articles, Speech recognition, Services marketing, Uniphore, Technology, Academic disciplines, Customer service, Cloud computing, Artificial intelligence

Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.

Key Points: 
  • Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
  • Uniphores automated digital agents resolve issues in real time, with the capability to seamlessly hand back to a human at any time.
  • Akeira is multilingual, supporting global languages and flexible deployment options whether it is on cloud or on premise.
  • Conversational automation and analytics, conversational assistant and conversational security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.

Banking, Financial Services Top Enterprises Looking for AI, Analytics to Have Bottom Line Impact in 2020 and Beyond

Retrieved on: 
Monday, October 7, 2019
Electronic design automation, Technology, Other Technology, Software, Internet, Economy, Big data, Articles, Business intelligence, E-commerce, Business, Analytics, Speech analytics, Opus Research, Uniphore

A few key findings from the report include:

Key Points: 
  • A few key findings from the report include:
    Enterprises show growing interest in real-time Speech Analytics and customer journey orchestration through automation.
  • Enterprise CX leaders are looking to intelligent assistance, adding elements of AI, NLU and Machine Learning to bolster employee productivity and enable operational efficiencies.
  • Broad belief in the business impact of Speech Analytics technologies, which enable a path to business transformation and address immediate customer issues.
  • Enterprises have moved from early adopters of Speech Analytics to early majority in terms of expectations and implementations.

Uniphore Seeing Momentum: Raises $51 Million in Series C Funding Led by March Capital Partners

Retrieved on: 
Tuesday, August 13, 2019
Software, Technology, Internet, Articles, Instant messaging, Technology, Academic disciplines, Artificial intelligence, Computational neuroscience, Cybernetics, Uniphore, Chatbot

The new round of funding is Uniphores largest to date and marks one of the most substantial funding rounds in the conversational AI sector.

Key Points: 
  • The new round of funding is Uniphores largest to date and marks one of the most substantial funding rounds in the conversational AI sector.
  • Todays announcement of our Series C funding represents a major milestone for Uniphore and the Conversational AI market as a whole.
  • This funding will accelerate our vision to redefine customer service through AI-enabled Conversational Service Automation (CSA).
  • Sumant Mandal, Managing Director of March Capital Partners, added: Uniphore recognized early on that the customer service industry had fundamental limitations which were not being addressed.

Uniphore Appoints Annie Weckesser as Chief Marketing and People Officer

Retrieved on: 
Tuesday, April 16, 2019
Technology, Data management, Internet, Networks, Software, Other Technology, Communications, Marketing, Other Communications, Companies, Telecommunications, Speech recognition, Uniphore, Cisco Systems, Global marketing, Computer networking

Uniphore, the global conversational AI technology company, announced today it has expanded its leadership team and appointed Annie Weckesser as Chief Marketing and People Officer.

Key Points: 
  • Uniphore, the global conversational AI technology company, announced today it has expanded its leadership team and appointed Annie Weckesser as Chief Marketing and People Officer.
  • In this role, Weckesser will lead all aspects of Uniphores global marketing and communications, as well as the companys talent strategy and management.
  • Prior to NIO, Weckesser held various strategic communications and marketing roles for nine years for Cisco, the global technology giant.
  • I am thrilled to welcome Annie to our executive team, said Umesh Sachdev, Co-founder and CEO, Uniphore, of Weckessers appointment.

Uniphore Appoints Annie Weckesser as Chief Marketing and People Officer

Retrieved on: 
Tuesday, April 16, 2019
Technology, Data management, Software, Other Technology, Professional services, Other Professional Services, Companies, Telecommunications, Speech recognition, Uniphore, Cisco Systems, Global marketing, Computer networking

Uniphore, the global conversational AI technology company, announced today it has expanded its leadership team and appointed Annie Weckesser as Chief Marketing and People Officer.

Key Points: 
  • Uniphore, the global conversational AI technology company, announced today it has expanded its leadership team and appointed Annie Weckesser as Chief Marketing and People Officer.
  • In this role, Weckesser will lead all aspects of Uniphores global marketing and communications, as well as the companys talent strategy and management.
  • Prior to NIO, Weckesser held various strategic communications and marketing roles for nine years for Cisco, the global technology giant.
  • I am thrilled to welcome Annie to our executive team, said Umesh Sachdev, Co-founder and CEO, Uniphore, of Weckessers appointment.

Uniphore Launches auMina QSense™ to Transform Performance Management

Retrieved on: 
Tuesday, March 5, 2019
Technology, Data management, Software, Telecommunications, Professional services, Other Professional Services, Articles, Formal sciences, Business intelligence, Information technology management, Business process management, Analytics, Uniphore, Artificial intelligence

Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense, a smart quality management tool for business analysts, quality analysts, and contact center agents that helps transform their current performance management processes.

Key Points: 
  • Uniphore, the global Conversational AI technology company, today announced the launch of auMina QSense, a smart quality management tool for business analysts, quality analysts, and contact center agents that helps transform their current performance management processes.
  • Specifically, auMina QSense improves on-the-job coaching and training at scale to drive superior customer experiences through actionable insights.
  • By providing real-time feedback and access to assessment sheets, feedback logs, and performance tracking mechanisms, auMina QSense helps agents improve their customer service skills continuously.
  • Conversational AI and analytics are emerging as pivotal technologies to drive holistic people management, performance enhancement, and process optimization programs across the globe, said Umesh Sachdev, Co-founder and CEO, Uniphore, of the auMina QSense announcement.