Interaction

NZ’s mental healthcare is in crisis – but research shows us how to shorten wait times and keep staff

Retrieved on: 
Wednesday, April 10, 2024

New Zealand’s youth mental healthcare continues to experience a rolling crisis with long waiting times for services.

Key Points: 
  • New Zealand’s youth mental healthcare continues to experience a rolling crisis with long waiting times for services.
  • There have been calls to expand the mental health workforce and to diversify the range of available services.
  • As our research shows, it can help to shorten bulging waiting lists and retain staff in the workforce.

Training is necessary, but not sufficient

  • These are often talking therapies that have been proven effective for most people through research studies such as clinical trials.
  • Many mental health services deliver therapies based on dialectical behaviour therapy to help young people and adults improve their emotional regulation.
  • There will always be a need to develop and adapt therapies, but a central challenge is better implementation of those we already have.

Better implementation of proven therapies

  • It studies methods to enhance the adoption, implementation and sustained delivery of evidence-based practices to improve the quality of routine care.
  • Rather than asking tired clinicians to do more, implementation science can identify the influences on clinician behaviour and target supports accordingly.
  • Implementation science teaches us that providing guidelines or training in evidence-based therapy is necessary, but often not enough to achieve quality care.

Quality in action

  • Their aim is to promote national standards for care quality in partnership with whānau, consumers and local communities.
  • Beyond mental health, apparently simple solutions such as surgical checklists have been shown to substantially improve quality, even in resource-limited settings.
  • Service leaders, funders and policymakers must urgently consider how we can best equip existing and new staff to deliver quality care, based on insights from implementation science.


Melanie Woodfield works as a clinical psychologist for Te Whatu Ora (Health New Zealand). She receives funding from the Health Research Council of New Zealand. Hiran Thabrew does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

NICE Recognized for European AI Product Innovation Industry Excellence

Retrieved on: 
Wednesday, March 27, 2024

NICE (Nasdaq: NICE) today announced it has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its ongoing advancements in AI for Customer Experience (CX) solutions for businesses across Europe.

Key Points: 
  • NICE (Nasdaq: NICE) today announced it has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its ongoing advancements in AI for Customer Experience (CX) solutions for businesses across Europe.
  • NICE excels in many of the criteria in the AI product innovation space.
  • Frost & Sullivan recognized NICE as an established global leader for CX AI technologies, with a strong track record of successful investments and a strategic vision, making AI a critical lever for achieving EX and CX excellence.
  • Darren Rushworth, President, NICE International, said, “Enlighten, NICE’s purpose-built AI for CX, is having a tremendous impact across EMEA and the world.

Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency

Retrieved on: 
Tuesday, March 26, 2024

Calabrio , the workforce performance company, today announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature.

Key Points: 
  • Calabrio , the workforce performance company, today announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature.
  • With the new Interaction Summary feature, AI-based technology will create uniform and unbiased summaries for each interaction, saving time and enhancing productivity, while ensuring consistency for logging and references.
  • “Calabrio is leading the way in creating industry standards and improving agent and contact center efficiency, using innovative technology to capture interactions,” said Joel Martins, Interim CEO and Chief Technology Officer, Calabrio.
  • And the Interaction Summary feature is the start of our next-gen series of features.”
    With Calabrio’s Interaction Summary feature, contact centers can:
    Reduce or eliminate after-call work time by summarizing every customer interaction for each agent automatically.

Quantum Metric simplifies digital customer listening with Gen AI powered solution

Retrieved on: 
Thursday, April 4, 2024

COLORADO SPRINGS, Colo., April 4, 2024 /PRNewswire/ -- Quantum Metric, the customer-driven digital analytics platform, is proud to share its latest suite of product offerings designed to enhance digital understanding across the customer lifecycle. Focused on simplifying how digital organizations listen to and act on the needs of their customers, the latest release includes the availability of Felix AI, Quantum Metric's new Gen AI-powered session summarization, powered by Google Cloud's Gemini Pro.

Key Points: 
  • COLORADO SPRINGS, Colo., April 4, 2024 /PRNewswire/ -- Quantum Metric , the customer-driven digital analytics platform, is proud to share its latest suite of product offerings designed to enhance digital understanding across the customer lifecycle.
  • Powered by Google Cloud's Gemini Pro model, Felix AI summarizes a session in seconds, capturing the exact experience.
  • "Quantum Metric has built a Gen AI-powered product that takes their deep customer-centric data set and helps their customers accelerate their AI strategy.
  • In the hands of digital leaders, Felix AI enables customers to transform the way teams analyze and empathize with the customer opportunities."

Quantum Metric simplifies digital customer listening with Gen AI powered solution

Retrieved on: 
Thursday, April 4, 2024

COLORADO SPRINGS, Colo., April 4, 2024 /PRNewswire/ -- Quantum Metric, the customer-driven digital analytics platform, is proud to share its latest suite of product offerings designed to enhance digital understanding across the customer lifecycle. Focused on simplifying how digital organizations listen to and act on the needs of their customers, the latest release includes the availability of Felix AI, Quantum Metric's new Gen AI-powered session summarization, powered by Google Cloud's Gemini Pro.

Key Points: 
  • COLORADO SPRINGS, Colo., April 4, 2024 /PRNewswire/ -- Quantum Metric , the customer-driven digital analytics platform, is proud to share its latest suite of product offerings designed to enhance digital understanding across the customer lifecycle.
  • Focused on simplifying how digital organizations listen to and act on the needs of their customers, the latest release includes the availability of Felix AI, Quantum Metric's new Gen AI-powered session summarization, powered by Google Cloud's Gemini Pro.
  • "Quantum Metric has built a Gen AI-powered product that takes their deep customer-centric data set and helps their customers accelerate their AI strategy.
  • In the hands of digital leaders, Felix AI enables customers to transform the way teams analyze and empathize with the customer opportunities."

Monetate Listed as One of 13 Top Providers in Industry Analyst Report

Retrieved on: 
Wednesday, March 6, 2024

This report shows how each provider measures up and helps B2C marketing professionals select the right solution for their needs.

Key Points: 
  • This report shows how each provider measures up and helps B2C marketing professionals select the right solution for their needs.
  • Forrester recognized Monetate as a Contender and for optimizing eCommerce environments, achieving the highest score possible in the experience personalization criterion.
  • According to the report, most companies leverage multiple RTIM vendors rather than a single solution for their CX ecosystem, and Monetate offers a robust personalization engine for RTIM buyers focused on eCommerce optimization.
  • "Given our API-first infrastructure, we play well with other RTIM vendors, and are focused on enabling unforgettable customer experiences for organizations looking to maximize their CX investments.”
    To read the full report and see how we rank against other Real-Time Interaction Management vendors in the industry, download here .

Reltime expands its Revolutionary Web3 Platform with four new services and user identity at its core

Retrieved on: 
Thursday, February 29, 2024

This holistic integration represents a monumental leap forward in blockchain-enabled applications, emphasising user engagement, security, and an immersive experience.

Key Points: 
  • This holistic integration represents a monumental leap forward in blockchain-enabled applications, emphasising user engagement, security, and an immersive experience.
  • "Our identity system embedded within the blockchain is fully compliant with global regulations and sets a new standard for trust across all platform elements," says van der Laak.
  • This compliance is not just a benchmark but also a commitment to trust and security in the Web3 domain.
  • Streaming and Interaction: Reltime has created an ecosystem where streaming and interaction go together with dynamic incentivisation, rewards and user engagement, making digital experiences real-time and enriching.

BREAKTHROUGH PRIZE FOUNDATION ANNOUNCES STUDENT WINNER OF NINTH ANNUAL BREAKTHROUGH JUNIOR CHALLENGE SCIENCE VIDEO COMPETITION

Retrieved on: 
Wednesday, February 7, 2024

SAN FRANCISCO, Feb. 6, 2024 /PRNewswire/ -- The Breakthrough Prize Foundation today announced Sia Godika, 17, a senior at Neev Academy, an international school in Bangalore, India, as winner of the ninth annual Breakthrough Junior Challenge, a global science video competition designed to inspire creative thinking and communications skills around fundamental concepts in the life sciences, physics, and mathematics.

Key Points: 
  • The Breakthrough Junior Challenge will award a total of $400,000 in educational prizes for Sia, her science teacher, and her school.
  • Sia was informed of her win by her older brother Samay Godika, who is himself a previous winner of the Breakthrough Junior Challenge, topping the competition with his original video on circadian rhythms.
  • Having watched him receive the prize six years ago, Sia will now be honored alongside the 2024 Breakthrough Prize laureates at a ceremony in Los Angeles this spring.
  • Sia's submission is titled Yamanaka Factors, and explores discoveries made by 2013 Breakthrough Prize winner and Nobelist, Shinya Yamanaka.

BREAKTHROUGH PRIZE FOUNDATION ANNOUNCES STUDENT WINNER OF NINTH ANNUAL BREAKTHROUGH JUNIOR CHALLENGE SCIENCE VIDEO COMPETITION

Retrieved on: 
Wednesday, February 7, 2024

SAN FRANCISCO, Feb. 7, 2024 /PRNewswire/ -- The Breakthrough Prize Foundation today announced Sia Godika, 17, a senior at Neev Academy, an international school in Bangalore, India, as winner of the ninth annual Breakthrough Junior Challenge, a global science video competition designed to inspire creative thinking and communications skills around fundamental concepts in the life sciences, physics, and mathematics.

Key Points: 
  • The Breakthrough Junior Challenge will award a total of $400,000 in educational prizes for Sia, her science teacher, and her school.
  • Sia was informed of her win by her older brother Samay Godika, who is himself a previous winner of the Breakthrough Junior Challenge, topping the competition with his original video on circadian rhythms.
  • Having watched him receive the prize six years ago, Sia will now be honored alongside the 2024 Breakthrough Prize laureates at a ceremony in Los Angeles this spring.
  • Sia's submission is titled Yamanaka Factors, and explores discoveries made by 2013 Breakthrough Prize winner and Nobelist, Shinya Yamanaka.

Austin-Based Vital Interaction Closes $15M Series A Funding Round to Revamp Patient Communication with Hyper-Personalization

Retrieved on: 
Tuesday, January 30, 2024

Vital Interaction uses key practice and patient data to ensure patients follow through on prescribed care plans, recalling and reactivating both new and existing patients to encourage follow-up appointments and reduce patient churn.

Key Points: 
  • Vital Interaction uses key practice and patient data to ensure patients follow through on prescribed care plans, recalling and reactivating both new and existing patients to encourage follow-up appointments and reduce patient churn.
  • By analyzing millions of these patient touchpoints, Vital Interaction enables hyper-personalization of patient communications, improving patient retention, reducing no-show appointments and re-engaging existing patients.
  • Through carefully designed workflows, Vital Interaction automates sending these patient touchpoints, introducing new ways for care providers to share critical health information with patients.
  • “The industry has been woefully behind in finding ways to automate the time-consuming and complex process of patient communication; current modes of communication are often generic, resulting in a poor patient experience,” Vital Interaction CEO Ben Chapman said.