MIT School of Telecom Management, Pune

Pilot Catastrophe Services Chooses 8x8 XCaaS for Seamless Cloud Communications and Customer Engagement when Mother Nature Strikes

Retrieved on: 
Thursday, April 13, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.
  • Pilot Catastrophe Services is an independent insurance adjusting firm, providing a complete suite of services to handle claims arising from catastrophic events, small storms, or daily claims.
  • 8x8 XCaaS includes integrated cloud contact center , business phone , video meetings , team chat , and SMS capabilities in a single-vendor solution.
  • 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform ™, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

MetTel and Talkdesk Partner to Bring an AI-Powered, Unified Customer Experience to Enterprise

Retrieved on: 
Tuesday, March 14, 2023

Both companies have been recognized by Gartner® as a 2022 Magic Quadrant™ Leader, with Talkdesk recognized for CCaaS and MetTel for Managed Network Services for the third consecutive year.

Key Points: 
  • Both companies have been recognized by Gartner® as a 2022 Magic Quadrant™ Leader, with Talkdesk recognized for CCaaS and MetTel for Managed Network Services for the third consecutive year.
  • "Having the right technology and talent are essential to providing a superior, seamless customer experience and to satisfying our customer obsession which is paramount in all our product offerings," said Ed Fox, CTO of MetTel.
  • "We are thrilled to partner with MetTel and to implement their advanced Talkdesk contact center technology for our reservations group.
  • "With Talkdesk CCaaS in place, we are confident that our guests will have an exceptional experience when making reservations at any of our properties."

Sakon and TRG Screen Announce Strategic Partnership

Retrieved on: 
Wednesday, October 19, 2022

and NEW YORK, Oct. 19, 2022 (GLOBE NEWSWIRE) -- Sakon, a leading provider in Device and Telecom Management, and TRG Screen, the leading provider of Enterprise Subscription Management Solutions, today announced a strategic partnership that affirms each firms deep expertise and industry prominence.

Key Points: 
  • and NEW YORK, Oct. 19, 2022 (GLOBE NEWSWIRE) -- Sakon, a leading provider in Device and Telecom Management, and TRG Screen, the leading provider of Enterprise Subscription Management Solutions, today announced a strategic partnership that affirms each firms deep expertise and industry prominence.
  • The shift toward a changed post-pandemic economic landscape and more hybrid working prompted TRG Screen and Sakon to come together in the pursuit of highly optimized subscriptions.
  • TRG Screens partnership with Sakon is the latest endorsement of our strategic platform approach as the future of enterprise communications, said Andy Goorno, Sakons Chief Executive Officer.
  • As leaders in their respective fields, TRG Screen and Sakon have joined together to offer clients a unique strategic roadmap to optimize and manage the communications and costs associated with accelerating digital transformation.

AOTMP Announces Telecom, Mobility, and IT Management Award Nominations Open

Retrieved on: 
Tuesday, October 11, 2022

INDIANAPOLIS, Oct. 11, 2022 /PRNewswire/ -- AOTMP® 2023 Industry Awards organizers have announced thirty-seven awards in four categories for individuals, teams, companies, and solutions. Winners will be recognized at the Industry Awards and Recognition ceremony on May 3, 2023 at the AOTMP® Engage 2023 conference in Orlando, Florida. Self-nominations and third-party nominations are accepted. It's FREE to nominate until January 20, 2023, when nominations close. Finalists will be announced in March.

Key Points: 
  • INDIANAPOLIS, Oct. 11, 2022 /PRNewswire/ -- AOTMP 2023 Industry Awards organizers have announced thirty-seven awards in four categories for individuals, teams, companies, and solutions.
  • Winners will be recognized at the Industry Awards and Recognition ceremony on May 3, 2023 at the AOTMP Engage 2023 conference in Orlando, Florida.
  • "We look forward to celebrating the achievements of professionals in the telecom, mobility, and IT management industry."
  • AOTMP is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry.

AOTMP® Announces Telecom, Mobility, and IT Management Industry Business Award Winners

Retrieved on: 
Thursday, April 28, 2022

INDIANAPOLIS, April 28, 2022 /PRNewswire/ -- Organizers at AOTMP® (www.aotmp.com) have announced the annual award winners for ten prestigious awards. The 2022 AOTMP® Industry Business Awards recognize individuals and organizations for innovation and excellence across the telecom, mobility, and technology management ecosystem. Winners were announced on April 27th at AOTMP® Engage, an annual 4-day event held in Orlando, Florida.

Key Points: 
  • The 2022 AOTMP Industry Business Awards recognize individuals and organizations for innovation and excellence across the telecom, mobility, and technology management ecosystem.
  • Individual award winners are as follows:
    Technology Professional Woman of the Year Tiffany Galarza, ADT
    Transformation Leader of the Year Erika Walk, Waste Management
    Telecom Management Professional of the Year Dawn LaRosa, TravelCenters of America
    Mobility Management Professional of the Year Jeff Martin, Sysco
    IT Management Professional of the Year Azunna Anyanwu, Aronson
    Team award winners are as follows:
    Timothy C. Colwell, AOTMP Executive Vice President, says, 'The personal and team achievements of this year's AOTMP Industry Business Award winners illustrate unparalleled commitment to excellence across a variety of critical telecom, mobility, and IT management practices.
  • This event is capped off with the annual AOTMP industry awards presentation for business operations individuals and teams.
  • AOTMP is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry.

Disrupting Demand Side Sales by the "Disruptor's Mentor", Bob Moesta

Retrieved on: 
Monday, December 13, 2021

Unfortunately, these entrepreneurs are making plans in a data vacuum, which means they are making uninformed, myopic planning decisions.

Key Points: 
  • Unfortunately, these entrepreneurs are making plans in a data vacuum, which means they are making uninformed, myopic planning decisions.
  • He honed this skill through a series of mentors and discovered his three kernels to remember everything the where, when, and the who.
  • These are the skills he utilizes to get to the crux of what disruptors are trying to do.
  • Bob Moesta one of the principal architects of the Jobs to be Done theory and founder of The Re-Wired Group.

Nokia deploys private LTE to Western Power Distribution for smart grid trials

Retrieved on: 
Thursday, August 12, 2021

Western Power Distribution (WPD) is testing 4.9G/LTE and future 5G to support operation of its smart grid including SCADA, voice, video and data services

Key Points: 
  • Western Power Distribution (WPD) is testing 4.9G/LTE and future 5G to support operation of its smart grid including SCADA, voice, video and data services
    Nokia supplies Modular Private Wireless (MPW) solution and Nokia Industrial end devices for trial network at WPDs test and development center in Taunton, UK
    Espoo, Finland Nokia today announced that it has provided a private 4.9G/LTE wireless network to Western Power Distribution in the UK.
  • WPDs "LTE Connecting Futures" trial is testing a new LTE network to enable its smart grid.
  • Nokia worked with WPD to install and test Nokia 4.9G/LTE MPW private wireless, as well as the mission critical Nokia Group Communications Talk/Video solution, together with Nokia Industrial user equipment including workpads, supporting SCADA and other applications.
  • These include Active Network Monitoring, power quality measurements, CCTV, distributed generation and automation of the smart grid.