Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace
Retrieved on:
Thursday, September 9, 2021
Woodbridge, Ontario, Sept. 09, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge management is now available in AWS Marketplace.
Key Points:
- Woodbridge, Ontario, Sept. 09, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge management is now available in AWS Marketplace.
- Clients can enhance their Upstream Works for Amazon (UWA) offering with Expert Assist, an internal knowledge management system that can be utilized by agents on any channel.
- We are continuing to expand our AWS Marketplace offerings with Expert Assist for Upstream Works for Amazon Connect, said Rob McDougall, CEO of Upstream Works.
- Upstream Works Customer Assist provides an intuitive self-service option that is also available to support Upstream Works for Amazon Connect.