ZINGTREE


Associated tags: Automation, CX, AI

Locations: NEW YORK, CALIFORNIA

Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps

Retrieved on: 
Tuesday, April 30, 2024
Trigger, OMS, CX, CRMS, AI, B2C, API, Automation, PALO, Electronics, CRM, Knowledge, Sales

PALO ALTO, Calif., April 30, 2024 /PRNewswire/ -- Zingtree, a leading AI-powered customer experience (CX) automation platform, today announced the launch of its AI CX toolkit: CX Answers and CX Actions. Designed to help B2C enterprises unify their disconnected systems, processes, and workflows, these new tools will help businesses automate nearly every customer interaction, making each one fast, efficient, and more satisfying for customers and agents alike.

Key Points: 
  • "We developed CX Answers and CX Actions to empower businesses to overcome these obstacles through the power of AI and automation.
  • Key use cases for CX Answers include:
    Enable customers to find accurate and relevant answers themselves with intelligent search and discovery.
  • CX Actions is a no-code workflow layer that allows CX leaders to automate critical business actions, such as appointment scheduling, billing inquiries, refunds, and returns.
  • To learn more about CX Answers and CX Answers, please visit https://zingtree.com/en/product/cx-answers and https://zingtree.com/en/product/cx-actions .

Zingtree Empowers B2C Companies to Handle 160 Million+ Customer Interactions with AI-Driven Automation

Retrieved on: 
Tuesday, April 9, 2024
Automation, Growth, Allianz, Customer experience, Knowledge, AI, CX, B2C, Senior, Sales

NEW YORK, April 9, 2024 /PRNewswire/ -- Zingtree, a leading AI-enabled customer experience (CX) automation platform, reached significant milestones in its journey to empower enterprises with the tools to leverage AI for CX automation. With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.

Key Points: 
  • With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies.
  • Zingtree's CX Automation platform tackles this challenge by unifying all back-end systems, data, and knowledge into a no-code environment to power context, decisions, policies, and automation for customer experience.
  • "As we continue to scale, Zingtree is poised to revolutionize the way businesses leverage AI to deliver exceptional customer experiences."
  • With Zingtree's CX Automation platform, enterprises have the potential to automate up to 95% of interactions, driving efficiency and improving customer satisfaction.