First Dollar's Banking and Identity Dashboards Streamline Customer Support for Plan Administrators

Error message

Notice: Undefined property: stdClass::$ds_changed in eval() (line 16 of /var/www/7/modules/php/php.module(80) : eval()'d code).
Notice: Undefined property: stdClass::$ss_search_api_url in eval() (line 20 of /var/www/7/modules/php/php.module(80) : eval()'d code).
Notice: Undefined property: stdClass::$tm_title in eval() (line 20 of /var/www/7/modules/php/php.module(80) : eval()'d code).
Notice: Undefined property: stdClass::$ds_changed in eval() (line 16 of /var/www/7/modules/php/php.module(80) : eval()'d code).
Notice: Undefined property: stdClass::$ss_search_api_url in eval() (line 20 of /var/www/7/modules/php/php.module(80) : eval()'d code).
Notice: Undefined property: stdClass::$tm_title in eval() (line 20 of /var/www/7/modules/php/php.module(80) : eval()'d code).

Integrated within its Health Wallet Manager app, these dashboards give plan administrators the ability to own their customer support experience with real-time data reporting and self-service tools for customer funding and onboarding.

Metadata

Provider:

PR Newswire

Retrieved on:

Thursday, January 5, 2023

Information

Tags:

First-dollar gross, HSAS, Fraud, CIP, Customer identity access management, KYC, Cryptocurrency

Geotags:

TEXAS

Organisation:

FIRST DOLLAR

Summary

Key Points:

Integrated within its Health Wallet Manager app, these dashboards give plan administrators the ability to own their customer support experience with real-time data reporting and self-service tools for customer funding and onboarding.
Legal and regulatory compliance requires the implementation of know your customer (KYC) and customer identification programs (CIP) for savings accounts.
And while important for verifying customer identity and preventing fraud, these protocols have created a metaphorical black box for plan administrators of health savings accounts (HSAs) as most platforms lack an integrated tool for resolving customer CIP failures.
First Dollar's Customer Identity tab solves this pain point by giving plan administrators visibility with reporting tools and the agency to resolve any issues with its self-service tools.

First Dollar's Banking and Identity Dashboards Streamline Customer Support for Plan Administrators

AUSTIN, Texas, Jan. 5, 2023 /PRNewswire/ -- First Dollar, a technology company that builds healthcare benefits infrastructure, announced the release of its banking operation and customer identity tools today. Integrated within its Health Wallet Manager app, these dashboards give plan administrators the ability to own their customer support experience with real-time data reporting and self-service tools for customer funding and onboarding.

"Our goal is to give admins quick, easy access to the tools they need."

"Benefits administration should be a one-person, one-tool task," said Erin Barley, Senior Product Manager at First Dollar. "Our goal is to give admins quick, easy access to the tools they need so that they can spend less time in email chains and more time supporting their customers."

Legal and regulatory compliance requires the implementation of know your customer (KYC) and customer identification programs (CIP) for savings accounts. And while important for verifying customer identity and preventing fraud, these protocols have created a metaphorical black box for plan administrators of health savings accounts (HSAs) as most platforms lack an integrated tool for resolving customer CIP failures. First Dollar's Customer Identity tab solves this pain point by giving plan administrators visibility with reporting tools and the agency to resolve any issues with its self-service tools.

The Banking dashboard also gives partners complete control and auditability with its ability to view and manage their book of business, including the ability to check balances and create real-time reports. This increased functionality saves First Dollar partners time and money by giving them a one-stop shop for account details, eliminating the need to download multiple spreadsheets for the desired data.

About First Dollar

First Dollar is a technology company that builds healthcare benefits infrastructure. Our health wallet platform gives benefit providers the tools they need to launch tax-advantaged accounts, supplemental benefits, or whatever they dream up next. For more information, visit firstdollar.com or connect with us on linkedin.

View original content to download multimedia:https://www.prnewswire.com/news-releases/first-dollars-banking-and-identity-dashboards-streamline-customer-support-for-plan-administrators-301713821.html

SOURCE First Dollar