TouchPoint One Unleashes Supervisor Potential with AI-powered Sidekick Agent Coaching Solution Update
INDIANAPOLIS, April 13, 2023 /PRNewswire-PRWeb/ -- TouchPoint One, the leading provider of workforce engagement and performance management solutions for contact centers, announced today a new release of its Sidekick agent coaching system. The software update leverages multi-dimensional data modeling, process optimization algorithms, and client-centric data frameworks to create real-time, targeted, actionable coaching plans for frontline supervisors and managers. Sidekick dramatically boosts supervisor capabilities, confidence, connection, and performance by providing real-time intelligence, insight, and instructions to effectively support agents where and when needed.