Proactive Customer Management: Integrating CRM Solutions through Aftermarket Car Telematics - ResearchAndMarkets.com

The "Aftermarket Car Telematics - 4th Edition" report has been added to ResearchAndMarkets.com's offering.

The report highlights the growing market for aftermarket car telematics solutions, which are telematics devices retrofitted into cars by companies other than car manufacturers. These devices are mainly installed via OBD-II and blackbox devices, using cellular/GNSS and RF technology. The report estimates that total shipments of aftermarket car telematics systems reached 28.0 million units worldwide in 2022 and are expected to grow at a compound annual growth rate of 11.1 percent, reaching 47.3 million units in 2027.

Key Applications of Aftermarket Car Telematics:

1. Stolen Vehicle Tracking: Mature aftermarket car telematics application, popular in regions with high vehicle theft rates such as Brazil, Argentina, China, Israel, Russia, and South Africa.

2. Roadside Assistance: Providing drivers with assistance during emergencies or breakdowns on the road.

3. Vehicle Diagnostics: Enabling remote diagnostics and direct communication with drivers, helping dealers and vehicle finance companies to manage customer care proactively.

4. Wi-Fi Hotspot: Offering passengers convenient connectivity while traveling.

5. Convenience Applications: Various applications targeting consumers to enhance their driving experience.

The Market Outlook:

• The addressable market for aftermarket car telematics solutions is significant, with an estimated 1.31 billion passenger cars and light trucks registered worldwide by the end of 2021.
• Aftermarket car telematics services face competition from smartphone-only solutions and OEM solutions, but the market is still in a growth phase.
• The number of aftermarket car telematics systems in active use is forecasted to grow at a compound annual growth rate of 11.7 percent, reaching 160.7 million units worldwide in 2027.
• The market is characterized by a diverse range of players, including specialists focused on aftermarket car telematics and general telematics players serving various applications, including fleet management for commercial vehicles.

Proactive Customer Management:

Integrating CRM (Customer Relationship Management) solutions through aftermarket car telematics presents a significant opportunity to turn customer management into a proactive process. Telematics enables data collection from the fleet on the lot, providing valuable information about faulty components, software bugs, and battery status. With this data, dealers and vehicle finance companies can better manage customer care, providing remote diagnostics and direct communication with drivers, and offer improved aftersales programs.

Aftermarket car telematics solutions have a dominant position in many parts of the world and continue to grow at a rapid pace. The integration of CRM solutions through telematics opens up new opportunities for proactive customer management and enhanced driving experiences. The market is diverse and involves various players, including telematics hardware and service providers, car telematics solution vendors, and mobile operators. With the continuous evolution of technology and the expansion of applications, the aftermarket car telematics market is expected to witness significant growth and innovation in the coming years.

Company Profiles Include:

• AFAQY
• ACM Track
• Active Telematics
• AccuTracking
• AutoAid
• Autoconnex
• AutoSense
• Autobrain
• Autolocator
• Autotrac
• Beijing Yesway Information Technology
• Bidtrack (Bidvest Group)
• BrickHouse Security
• Car Security (LoJack Argentina)
• Carsystem
• Cartrack (Karooooo)
• Certified Tracking Solutions
• CEABS
• Comodif
• Coyote (Traqueur)
• Ctrack
• Cox Automotive and Cox2M
• Danlaw
• Digicell
• Digital Matter
• ERM Advanced Telematics
• FairConnect
• Grupo Next
• Guidepoint Systems
• Gosafe
• Gosuncn WeLink
• Howden Driving Data (Ingenie Business)
• IMETRIK Global
• Ikon Technologies
• Jooycar
• Jimi (Concox)
• Katsana
• Kingwo
• LandAirSea
• Linxup (MOTOsafety)
• MasTrack
• Maxtrack
• Meitrack
• Meta System
• Minda iConnect (Carot India)
• Mix Telematics
• Munic
• Neoway
• Net4Things
• Netstar
• Omnilink (Graber)
• Optimus Tracker
• Pateo
• PassTime GPS
• Positioning Universal
• Positron (Stoneridge)
• Procon Analytics
• Protectus Technologies (CarLock)
• Positron (Stoneridge)
• Questar Auto Technologies
• Quartix
• Queclink Wireless Solutions
• Radius Telematics
• Ryd
• SareKon
• SenSight Technologies (AutoWiz)
• Sherlog Technology
• Sinocastel
• Skypatrol
• Spireon
• StarLine
• SVR Tracking
• Tail Light (Bouncie)
• Teltonika
• The Plan B company (Conneqtech)
• ThinkRace
• TPL Trakker
• Tracker Connect
• Trakm8
• Voyomotive
• Zubie

For more information about this report visit https://www.researchandmarkets.com/r/vmwz6l

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