Texting Eliminates 70% of Emergency Department Discharge Phone Calls
Assuming an average call takes 2 minutes, emergency department discharge text messaging saved MMC more than 500 staff hours in 2020.\nMMC determined that its staff was spending significant time making follow-up phone calls to emergency department-discharged patients, with many calls leading to voicemails.
- Assuming an average call takes 2 minutes, emergency department discharge text messaging saved MMC more than 500 staff hours in 2020.\nMMC determined that its staff was spending significant time making follow-up phone calls to emergency department-discharged patients, with many calls leading to voicemails.
- Texting also allowing us to achieve other improvements, such as increasing adherence with primary care follow-up appointments and collections.
- Phone calls require substantial staff time and resources but deliver poor results because of the tendency for consumers to ignore calls from unfamiliar numbers.
- Two-way texting is a convenient, fast, effective, and affordable communication resource for stakeholder engagement.