Sandvine Wins Light Reading Leading Lights Award for Customer Experience
WATERLOO, ON, Sept. 27, 2023 /PRNewswire/ -- Sandvine won the 2023 Light Reading Leading Lights Award for "Outstanding Use Case: Customer Experience" for its recent work with Telenet. This award is given to "a company that used its communications technology or network to deliver a superior experience to business, consumer, or government customers."
- WATERLOO, ON, Sept. 27, 2023 /PRNewswire/ -- Sandvine won the 2023 Light Reading Leading Lights Award for "Outstanding Use Case: Customer Experience" for its recent work with Telenet .
- This award is given to "a company that used its communications technology or network to deliver a superior experience to business, consumer, or government customers."
- This acknowledges the collaborative work between Sandvine Engineering and Telenet's Operations to merge quality-of-experience (QoE) and quality-of-service (QoS) data to understand how customers' expectations match actual customer experiences.
- This information enabled Telenet to make accurate decisions about how to proactively address customer issues, as well as develop customized service offers.