Ingenius

Upland Software Announces Acquisition, Raises Guidance

Retrieved on: 
Tuesday, October 1, 2019
Technology, Other Professional Services, Professional services, Other Communications, Telecommunications, Public relations, Investor relations, Software, Internet, Communications, Data management, Geography of California, Ingenius, Upland, California

Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers.

Key Points: 
  • Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers.
  • Upland today also announced that it has raised its full year 2019 guidance to reflect the InGenius acquisition, raising revenue, recurring revenue, and Adjusted EBITDA guidance ranges.
  • Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software.
  • However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so.

InGenius Ranks on 2019 Growth 500 List of Canada's Fastest-Growing Companies

Retrieved on: 
Friday, September 13, 2019
Maclean's, Ingenius, Magazines, Periodicals, Publications

Now in its 31st year, the Growth 500 is an annual ranking of the most successful entrepreneurial private and public companies in Canada based on five-year revenue growth.

Key Points: 
  • Now in its 31st year, the Growth 500 is an annual ranking of the most successful entrepreneurial private and public companies in Canada based on five-year revenue growth.
  • Winners of the Growth 500 are published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean's magazine) and online at Growth500.ca and CanadianBusiness.com .
  • "We're very excited to be recognized by the Growth 500 award for the second year running," said Dale Gantous, CEO of InGenius.
  • Developed by PROFIT and now published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean's magazine) and online at Growth500.ca and CanadianBusiness.com , the Growth 500 ranks Canadian companies on five-year revenue growth.

InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

Retrieved on: 
Wednesday, March 27, 2019
ERP software, Business, Accounting software, Application software, Business software, Cloud applications, Economy, Ingenius, Microsoft Dynamics

OTTAWA, Ontario, March 27, 2019 /PRNewswire/ -- InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365.

Key Points: 
  • OTTAWA, Ontario, March 27, 2019 /PRNewswire/ -- InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365.
  • Unified Service Desk for Microsoft Dynamics 365 is a desktop solution that provides a synthesized, 360-degree view of customer data for users.
  • "As a Silver Microsoft Partner, we've been able to work with the Microsoft team to ensure we provide a seamless user experience for contact center representatives within Unified Service Desk for Microsoft Dynamics 365," said Kari Simpson, Vice President, Product Management and Marketing at InGenius.
  • InGenius Connector Enterprise supports integration for Unified Service Desk version 4.0 for Microsoft Dynamics 365 version 9.1.

InGenius CTI with Microsoft Dynamics 365 Channel Integration Framework

Retrieved on: 
Monday, December 3, 2018
Ingenius, Computer telephony integration, CTI, Windows XP

OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework.

Key Points: 
  • OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework.
  • The new InGenius Connector Enterprise release, CIF-compatible with Microsoft Dynamics versions 9.1 and higher, incorporates the responsive design of Microsoft Dynamics with the interface for InGenius CTI for better usability.
  • The Dynamics 365 Channel Integration Framework is a set of application programming interfaces to build and integrate immersive communication experiences.
  • "It was gratifying to partner with Microsoft as a Channel Integration Framework preview partner to help test and design the framework," said Dale Gantous, CEO of InGenius.

InGenius Provides Support For Screen Pop to Lightning Flow and Omni-Channel Lightning

Retrieved on: 
Monday, September 24, 2018
Electromagnetism, Ingenius, salesforce.com, Physics, Screen pop, X*Press X*Change, Lightning, Computing

SAN FRANCISCO, Sept. 24, 2018 /PRNewswire/ --Dreamforce 2018, Booth 1821 InGenius, a provider of advanced CTI software solutions for intelligent blending of voice and digital channels, announced new InGenius Connector Enterprise functionality for Salesforce customers: screen pop to Lightning Flow integration and Omni-Channel support in Lightning.

Key Points: 
  • SAN FRANCISCO, Sept. 24, 2018 /PRNewswire/ --Dreamforce 2018, Booth 1821 InGenius, a provider of advanced CTI software solutions for intelligent blending of voice and digital channels, announced new InGenius Connector Enterprise functionality for Salesforce customers: screen pop to Lightning Flow integration and Omni-Channel support in Lightning.
  • With features such as screen pop, click-to-call, automated call logging, CRM screen transfer and call reporting, phone agents achieve improved productivity and higher customer satisfaction.
  • Pop-to-flow is a new standard integration for InGenius Connector Enterprise that launches a Lightning Flow when an incoming call is received.
  • Salesforce Omni-Channel in Lightning with InGenius blended agent allows agents to use multiple channels including voice, email and chat concurrently, all within the powerful Lightning user interface.

InGenius Ranks on The 2018 Growth 500 For Exceptional Revenue Growth

Retrieved on: 
Tuesday, September 18, 2018
Ingenius, Telecommunications, X*Press X*Change, CTI, Computer telephony integration, Telephony

As businesses invest in digital transformation, InGenius offers the necessary tools to achieve fast ROI with computer telephony integration (CTI).

Key Points: 
  • As businesses invest in digital transformation, InGenius offers the necessary tools to achieve fast ROI with computer telephony integration (CTI).
  • "The companies on the 2018 Growth 500 are truly remarkable.
  • "InGenius develops technology innovations that help modern contact centers integrate their telephony operations into their CRMs," said Dale Gantous, CEO of InGenius.
  • Developed by PROFIT and now published in a special Growth 500 print issue of Canadian Business (packaged with the October issue of Maclean's magazine) and online at Growth500.ca and CanadianBusiness.com , the Growth 500 ranks Canadian companies on five-year revenue growth.

InGenius Wins the Genesys AppFoundry Emerging Partner of the Year Award

Retrieved on: 
Thursday, June 21, 2018
Computer telephony integration, Genesys, Omnichannel, Ingenius, Information technology, Economy of the United States, Information and communications technology, Angel

OTTAWA, Ontario, June 21, 2018 /PRNewswire/ --InGenius, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys , the global leader in omnichannel customer experience and contact center solutions .

Key Points: 
  • OTTAWA, Ontario, June 21, 2018 /PRNewswire/ --InGenius, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys , the global leader in omnichannel customer experience and contact center solutions .
  • The award celebrates a top partner that has demonstrated growth and acumen working with Genesys customers.
  • The company's unified enterprise marketplace, AppFoundry, features hundreds of solutions that integrate fully with the Genesys Customer Experience Platform.
  • The partnership between InGenius and Genesys began in January of this year when InGenius launched an integration for the Genesys PureEngage platform.

InGenius Named Winner of the West Ottawa Board of Trade Tech Award

Retrieved on: 
Monday, April 30, 2018
Ottawa River, Ottawa, Ingenius

OTTAWA, Ontario, April 30, 2018 /PRNewswire/ --InGenius, a computer telephony integration innovator, has won the Tech Award in the 2018 West Ottawa Business Excellence Awards.

Key Points: 
  • OTTAWA, Ontario, April 30, 2018 /PRNewswire/ --InGenius, a computer telephony integration innovator, has won the Tech Award in the 2018 West Ottawa Business Excellence Awards.
  • The West Ottawa Business Excellence Awards recognize local businesses for their contributions to the economy and community.
  • "The quality of recipients at this year's awards was amazing to see," said Sueling Ching, CEO of the West Ottawa Board of Trade.
  • InGenius is a proud member of the West Ottawa Board of Trade that employs talented individuals across a range of disciplines in the high-tech sector.

InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18

Retrieved on: 
Wednesday, April 25, 2018
Computer telephony integration, Genesys, Ingenius, Microsoft Dynamics, Omnichannel, Business, Economy

OTTAWA, Ontario, April 25, 2018 /PRNewswire/ --InGenius is happy to announce a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365.

Key Points: 
  • OTTAWA, Ontario, April 25, 2018 /PRNewswire/ --InGenius is happy to announce a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365.
  • With InGenius Connector Enterprise, no changes need to be made to existing infrastructure or workflows.
  • Genesys , the global leader in omnichannel customer experience and contact center solutions , powers 25 billion of the world's best customer experiences each year.
  • The new integration from InGenius will enable Genesys and Microsoft customers to combine the benefits of both products, while adding the advanced functionality of computer telephony integration.