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PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me

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Thursday, May 25, 2023

Software, Technology, Professional Services, Finance, PSG, Software as a service, Improper integral, Facility, ESM, Service, 4ME, HR, Growth, SIAM, ITSM, Vitality, Management

4me®, a SaaS-based IT Service Management (ITSM) and Enterprise Service Management (ESM) software vendor, today announced a strategic growth investment led by PSG , a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth.

Key Points:

4me®, a SaaS-based IT Service Management (ITSM) and Enterprise Service Management (ESM) software vendor, today announced a strategic growth investment led by PSG , a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth.
4me is a modern, SaaS-based enterprise service management platform that combines ITSM, ESM and Service Integration & Management (SIAM) capabilities that are radically easy to deploy and manage compared to traditional vendors.
"We are thrilled to be partnering with Kevin and the 4me team to further accelerate their product investment and rapid growth trajectory within the ITSM and Enterprise Service Management market,” said John Marquis, Managing Director at PSG.
The 4me team is a special group of people and their customers love them and the products they build.

4me Powers Up Workflow Automation With Enterprise iPaaS Leader Workato

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Thursday, February 2, 2023

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PALO ALTO, Calif., Feb. 02, 2023 (GLOBE NEWSWIRE) -- In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, enterprise service management platform 4me ® has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the 4me Workflow Automator.

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PALO ALTO, Calif., Feb. 02, 2023 (GLOBE NEWSWIRE) -- In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, enterprise service management platform 4me ® has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the 4me Workflow Automator.
Workato is an award-winning cloud automation and integration platform with enterprise-grade capabilities that is trusted by over 17,000 businesses.
Gartner® named Workato a Leader in its 2021 Magic Quadrant™ for Enterprise Integration Platform as a Service for the fourth year in a row.
In collaboration with proven 4me integration partner Techwork, 4me will provide Workato training and support facility, enabling all 4me partners and customers to use Workato to its best capabilities.

Service Management Platform 4me Introduces a Fully Functional Webshop

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Tuesday, January 17, 2023

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PALO ALTO, Calif., Jan. 17, 2023 (GLOBE NEWSWIRE) -- 4me® has just released a complete webshop at no extra charge to its customers.

Key Points:

PALO ALTO, Calif., Jan. 17, 2023 (GLOBE NEWSWIRE) -- 4me® has just released a complete webshop at no extra charge to its customers.
The webshop capability is a major new feature that was much requested by 4me partners and customers.
This sophisticated functionality has now been added to 4me, making the platform even more complete to further improve service delivery and user experience.
4me strives to offer its customers one unified enterprise service management platform that is and stays as complete as possible for the most efficient and user-friendly service delivery.

4me® Removes the Barriers Between Service Management and Software Development

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Tuesday, October 11, 2022

ITSM, SIAM, PALO, GLOBE, SCRUM, HR, Service management, 4ME, CEO, ESM, Facility

With everything available on one platform, 4me removes the barriers between Service Management and Software Developmentand streamlines an organization around end-to-end processes.

Key Points:

With everything available on one platform, 4me removes the barriers between Service Management and Software Developmentand streamlines an organization around end-to-end processes.
4me brings the users, the service desk, the service management teams, and all software development teams together on one platform.
"For a complete, agile, and collaborative service management platform like 4me, the integration of service management and agile software development is only logical.
More information about service management and agile software development in 4me can be found on the 4me website.

4me® is Officially Unified Service Management (USM) Certified

Retrieved on:

Wednesday, August 31, 2022

Unified Service Management (USM) is a universal methodical approach to service management.

Key Points:

Unified Service Management (USM) is a universal methodical approach to service management.
USM specifies an explicit service management architecture based on a set of principles for setting up and managing a service organization.
To become officially USM certified, a service management tool needs to pass an audit conducted by an accredited USM professional.
4me has successfully passed the audit and is now one of the three USM-compliant service management tools.

4me Recognized as a 2022 Gartner® Peer Insights™ Customers' Choice for IT Service Management Tools

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Wednesday, April 27, 2022

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Read more 4me reviews on Gartner Peer Insights.

Key Points:

Read more 4me reviews on Gartner Peer Insights.
"We are thrilled to be named a Gartner Peer Insights Customers' Choice for IT Service Management Tools for the second year running.
1Gartner, Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools, Peer Contributors, 29 March 2022
2Gartner, Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools, Peer Contributors, 11 March 2021
Gartner and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates.
At the same time, 4me provides complete visibility and control of service cost and quality, enabling management to optimize the business value derived from each service.

Jira Integration App Developed by 4me Partner Expertize Published in the 4me® App Store

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Thursday, February 24, 2022

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PALO ALTO, Calif., Feb. 24, 2022 (GLOBE NEWSWIRE) -- A brand-new app has just been added to the 4me App Store: Atlassian Jira, a 4me Jira integration made easy by 4me partner Expertize.

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PALO ALTO, Calif., Feb. 24, 2022 (GLOBE NEWSWIRE) -- A brand-new app has just been added to the 4me App Store: Atlassian Jira, a 4me Jira integration made easy by 4me partner Expertize.
It is the first app in the 4me App Store provided by one of the partners, to be made available to all 4me customers.
All 4me partners can request to make integrations available to their customers by publishing an app in the 4me App Store.
Cor Winkler Prins, CEO at 4me: "We are really pleased with this Jira integration app that was developed by Expertize.

Service Management Platform 4me Adds Lansweeper Integration to Its Ever-Growing App Store

Retrieved on:

Wednesday, January 26, 2022

PALO ALTO, Calif., Jan. 26, 2022 (GLOBE NEWSWIRE) -- Another new integration has been added to the flourishing 4me App Store, ready to use by all 4me customers.The 4me Lansweeper app is a one-directional, out-of-the-box integration between Lansweeper Enterprise Cloud and 4me that synchronizes IT asset data with the 4me configuration management database (CMDB).

Key Points:

PALO ALTO, Calif., Jan. 26, 2022 (GLOBE NEWSWIRE) -- Another new integration has been added to the flourishing 4me App Store, ready to use by all 4me customers.The 4me Lansweeper app is a one-directional, out-of-the-box integration between Lansweeper Enterprise Cloud and 4me that synchronizes IT asset data with the 4me configuration management database (CMDB).
Our customers do too, and we find that more and more of them use 4me to manage their service management.
Being able to offer them this integration as an App will make the integration between 4me and Lansweeper even easier to implement."
Organizations that use both 4me and Lansweeper can now easily integrate both platforms byactivating the 4me Lansweeper app in the 4me App Store.

Virtual Agent Sophie is the Latest Integration Available From the 4me® App Store

Retrieved on:

Monday, January 17, 2022

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PALO ALTO, Calif., Jan. 17, 2022 (GLOBE NEWSWIRE) -- A standard 4me integration with Stefanini's Sophie is now available from the 4me App Store.

Key Points:

PALO ALTO, Calif., Jan. 17, 2022 (GLOBE NEWSWIRE) -- A standard 4me integration with Stefanini's Sophie is now available from the 4me App Store.
She is the latest addition to the rapidly growing 4me App Store.
Sophie is becoming increasingly popular, also among our customers, and it is only logical to include this sophisticated virtual agent in our offering of standard 4me integrations."
Installing the Sophie app is easy: 4me administrators can click on the Sophie tile in the 4me App Store and specify the URI and Tenant provided by Sophie's vendor, Stefanini, to complete the setup.

4me Takes Service Management to a Whole New Level by Providing Complete Control of Service Cost and Quality

Retrieved on:

Tuesday, October 19, 2021

ESM, SLA, SIAM, Organization, White paper, ITSM, HR, 4ME, PALO, GLOBE, Budget, Risk management, Online shopping

PALO ALTO, Calif., Oct. 19, 2021 (GLOBE NEWSWIRE) -- With the latest enhanced service cost tracking capabilities, 4me offers The Complete Service Management Platform.

Key Points:

PALO ALTO, Calif., Oct. 19, 2021 (GLOBE NEWSWIRE) -- With the latest enhanced service cost tracking capabilities, 4me offers The Complete Service Management Platform.
4me offers the complete service management platform that enables seamless collaboration while providing full visibility and complete control of the cost and quality of all digital enterprise services, whether internally or externally provided.
Aside from tracking service quality, tracking service cost is crucial to determine the true business value of a service.
At the same time, 4me provides complete visibility and control of service cost and quality, enabling management to optimize the business value derived from each service.