New Documentary Highlights Community-Centered Crisis Response Program in Durham, NC
DURHAM, N.C., April 17, 2023 /PRNewswire/ -- The new documentary, "HEART: Serving Our Neighbors in Crisis," details the development and implementation of the HEART (Holistic Empathetic Assistance Response Team) program, a new public safety response within the Durham Community Safety Department (DCSD) that connects Durham neighbors to the right care — starting from the point at which someone calls 911 to the warm handoff to those who help meet the needs of neighbors in crisis. The project is a collaboration between the City of Durham and nonprofit research institute, RTI International and was funded by Arnold Ventures.
- The project is a collaboration between the City of Durham and nonprofit research institute, RTI International and was funded by Arnold Ventures.
- The 35-minute film follows the new response team as they learn, collaborate and grow in the early days of building the program.
- "This is an important story about a new approach to crisis response that can help transform narratives and mindsets about public safety."
- The documentary began production in the fall of 2022 and was directed and produced by TRUE's Narrative Research and Community Engagement Lab at RTI.