Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.
- Multinational Insurance Broker to deploy 3CLogic's solution with ServiceNow's Financial Service Operations (FSO) platform to streamline customer experiences.
- ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
- The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
- "It's no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency.