ETC Begins Project Implementation as New Toll Service Provider for the Louisville-Southern Indiana Ohio River Bridges Customer Service Center and Back Office System
Retrieved on:
Tuesday, August 24, 2021
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The 10-year contract includes system design and implementation, seven years of toll service operations, and two optional three-year renewal periods.
Key Points:
- The 10-year contract includes system design and implementation, seven years of toll service operations, and two optional three-year renewal periods.
- This strategic partnership pairs ETCs best-in-class technology solutions with the countrys leading providers of services for highway customer service centers and back office operations.
- riteOnline customer self-service system A complete multiplatform customer self-service platform, with account maintenance, chat, social media and digital assistant integration.
- The project will provide employment to local customer service teams at a centralized call center and a walkup service counter in both Kentucky and Indiana.