AI trust gap emerges: Businesses embrace Generative AI, but the general public remains wary
IRVINE, Calif., May 8, 2024 /PRNewswire/ -- Alteryx, Inc., a leader in AI for enterprise analytics, released findings from comprehensive new research into the awareness of and sentiment toward Generative AI (genAI) in 2024. The "Market Research: Attitudes and Adoption of Generative AI" report surveyed 2,000 global IT business leaders and 3,000 members of the general public to gather insights that expose the differing perceptions of how the world is navigating and embracing genAI. While over three-quarters (78%) of organizations say genAI adds business value, 46% of general public respondents are skeptical about its value, and 42% are fearful about its future.
- The research highlights similarities in genAI usage: 58% of the general public use genAI to search for information, and 43% of businesses use it for data analysis.
- 65% of business leaders reported that AI hallucinations negatively impact their overall trust in AI, while 73% of the general public say the same.
- Similarly, 53% of the general public reported that information produced by genAI was incorrect, and 39% believed it was outdated.
- Read the Alteryx blog to learn more about how businesses and the general public perceive genAI in 2024.