NASDAQ:NICE

Ottawa Police Service Selects NICE for Next Generation 911 Digital Transformation Initiative

Retrieved on: 
Thursday, October 5, 2023
Other Professional Services, Security, Data Management, State, Local, Other Communications, Technology, Communications, Apps, Applications, Professional Services, Public Policy, Government, Artificial Intelligence, Other Technology, Telecommunications, Software, Networks, Data Analytics, Janus, Ottawa Police Service, ID, C'mon You Know, Canadian Radio-television and Telecommunications Commission, CRTC, Quality assurance, Computer-aided dispatch, Communications center, Record, CAD, Police, QA, NENA, NICE, Radio, FC Kramatorsk, Next, Salt Lake Valley Emergency Communications Center

NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada.
  • The NICE technology will be deployed at the Police Service’s main communication center and two additional sites.
  • We’re honored that the Police Service for the capital city of Canada has chosen us for this critical digital NG911 initiative.
  • To learn more about NICE’s digital transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email [email protected] for more information.

NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power of Conversational AI at Scale

Retrieved on: 
Wednesday, October 4, 2023
Mobile, Wireless, Networks, Internet, Professional Services, Data Management, Consumer Electronics, Apps, Applications, Technology, Artificial Intelligence, Other Professional Services, Other Technology, Telecommunications, Wardwell, LLP, Kirkland & Ellis, CX, Human, Conversation, Organization, Share repurchase, Jefferies Group, Acquisition, Growth, Digital, EPS, AI, News, NICE, Sales

NICE (NASDAQ: NICE) and LiveVox (NASDAQ: LVOX) today announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider.

Key Points: 
  • NICE (NASDAQ: NICE) and LiveVox (NASDAQ: LVOX) today announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider.
  • Together, NICE and LiveVox will help organizations accelerate their CX operations into the digital era with smart conversational AI at scale.
  • NICE CXone has the largest array of native applications to manage customer journeys, improve employee engagement and drive complete performance.
  • Barak Eilam, CEO, NICE, said, “Today, we are taking another major step in making smart conversational AI a reality.

NICE Positioned in The Next 100 Global Awards 2023 by Global Banking & Finance Review as Digital Transformation Partner Company Innovator

Retrieved on: 
Tuesday, October 3, 2023
Professional Services, Technology, Software, Finance, Networks, Artificial Intelligence, Banking, Global Banking & Finance Review, Digital, Synthetic media, CX, Conversation, Generative, Ecosystem, NICE, Renewable energy, Sales, AI

NICE was selected as the sole winner for the Digital Transformation Partner Company award.

Key Points: 
  • NICE was selected as the sole winner for the Digital Transformation Partner Company award.
  • Global Banking & Finance Review is a financial media platform with over three million readers worldwide.
  • According to Wanda Rich, editor of Global Banking & Finance Review, “The Next 100 Global Companies to watch list highlights some of the most exciting, innovative, and promising businesses from around the world.
  • Please click here for the complete list of 2023 Next 100 Global Banking & Finance Review award wins.

Douglas County District Attorney’s Office Selects NICE Justice to Manage Growing Digital Evidence

Retrieved on: 
Monday, October 2, 2023
Public Policy, Government, Legal, Software, State, Local, Law Enforcement, Emergency Services, Artificial Intelligence, Professional Services, Technology, Crime, Law enforcement, Compact disc, DVD, Public security, Mobile, Office, NICE, Mobile phone

NICE (Nasdaq: NICE) today announced that the Douglas County (Georgia) District Attorney’s Office is deploying NICE Justice , one of the solutions in NICE’s Evidencentral platform, to streamline the criminal justice process through digital transformation.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that the Douglas County (Georgia) District Attorney’s Office is deploying NICE Justice , one of the solutions in NICE’s Evidencentral platform, to streamline the criminal justice process through digital transformation.
  • Through its ability to help staff manage growing digital evidence with ease, NICE Justice will support the Douglas County District Attorney’s Office in its mission to seek justice for victims of crime by enabling attorneys to focus their time on successful prosecutions, instead of wasting time on administrative tasks.
  • The NICE Justice cloud-based digital evidence management solution digitally transforms how district attorneys, investigators, paralegals and office staff receive, interact with, manage and share digital evidence, from beginning to end.
  • We’re excited to integrate NICE Justice into the vital work we’re doing.”
    Chris Wooten, Executive Vice President, NICE, said, “Douglas County now joins many other agencies across the United States which are digitally transforming how they manage digital evidence using NICE Justice.

NICE Enlighten AI Receives Two 2023 CUSTOMER Magazine Product of the Year Awards

Retrieved on: 
Thursday, September 28, 2023
Apps, Applications, Mobile, Wireless, Technology, Publishing, Communications, Software, Media, Networks, Data Management, Artificial Intelligence, Ernst & Young Entrepreneur of the Year Award, CX, Conversation, XO, Organization, Chatbot, TMC, Data, Machine learning, CRM, NICE, Pharmaceutical industry, Sales, Customer service

NICE (Nasdaq: NICE) announced that TMC , a global, integrated media company, and CUSTOMER Magazine has recognized two NICE solutions as 2023 award winners for Product of the Year .

Key Points: 
  • NICE (Nasdaq: NICE) announced that TMC , a global, integrated media company, and CUSTOMER Magazine has recognized two NICE solutions as 2023 award winners for Product of the Year .
  • The two NICE solutions receiving awards were Enlighten AutoSummary and Enlighten XO + Autoflow.
  • NICE Enlighten AutoSummary is an artificial intelligence-powered contact center solution for automatically generating contact center summaries of every customer interaction with agents.
  • “NICE Enlighten AutoSummary and Enlighten XO + Autoflow provide our customers with powerful AI-driven customer service capabilities,” said Barry Cooper, President, CX Division, NICE.

NICE’s Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report

Retrieved on: 
Wednesday, September 27, 2023
Software, Networks, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, Mobile, Wireless, WFM, Workforce, KPI-driven code analysis, AI, CX, DMG, NICE, Strategic planning, Management, Retail

NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Management Product and Market Report.

Key Points: 
  • NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Management Product and Market Report.
  • The report analyzed the overall functional components of seven vendors that offer WFM Suites to help companies select the right solution, technology, functionality, and partner to meet their organization’s current and future WFM needs.
  • According to the report, NICE continues to lead market share for the ninth year in a row, commanding 36.9 percent of the total number of WFM seats and securing nearly one million more seats than the closest competitor.
  • Our customers’ acknowledgment of the value of our innovation speaks volumes and I’m pleased to be recognized again as a market leader by DMG Consulting.”

NICE Actimize Wins Four 2023 Global Banking & Finance Awards Highlighting Innovation in Anti-Money Laundering Technology

Retrieved on: 
Tuesday, September 26, 2023
Mobile, Wireless, Technology, Finance, Security, Banking, Other Technology, Professional Services, Software, Internet, Other Professional Services, SAR, Money, NICE Ltd., Machine learning, Global Banking & Finance Review, Suspicious activity report, AI, NICE, LATAM, Private investigator, Cryptocurrency

NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the company its “Excellence in Innovation” award as a leading provider of Anti-Money Laundering solutions.

Key Points: 
  • NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the company its “Excellence in Innovation” award as a leading provider of Anti-Money Laundering solutions.
  • Marking a year of innovation, NICE Actimize launched its breakthrough Suspicious Activity Monitoring (SAM-10) solution.
  • Wanda Rich, Editor, Global Banking & Finance Review, said, “NICE Actimize has demonstrated continued excellence in advancing anti-money laundering solutions, winning this accolade for the second consecutive year.
  • The 2023 Global Banking & Finance Awards® recognitions included the following winning categories for NICE Actimize: Most Innovative Anti-Money Laundering Solution North America 2023; Most Innovative Anti-Money Laundering Solution EMEA 2023; Most Innovative Anti-Money Laundering Solution APAC 2023; and most innovative Anti-Money Laundering Solution LATAM 2023.

NICE Actimize Powers Innovation for GoTyme Bank with its Cloud Financial Crime Digital Banking Platform

Retrieved on: 
Thursday, September 21, 2023
Banking, Fintech, Professional Services, Finance, Partnership, TYME, NICE Ltd., Trust, AI, NICE, Cryptocurrency

NICE Actimize, a NICE (Nasdaq: NICE) business, announced that it has finalized the implementation of its financial crime solutions with GoTyme Bank, a partnership between the Gokongwei Group and Singapore-based digital banking group Tyme.

Key Points: 
  • NICE Actimize, a NICE (Nasdaq: NICE) business, announced that it has finalized the implementation of its financial crime solutions with GoTyme Bank, a partnership between the Gokongwei Group and Singapore-based digital banking group Tyme.
  • NICE Actimize’s advanced AI and analytics solutions will provide support in financial crime fraud prevention, which aligns with the bank’s customer service and growth strategy.
  • “When we selected NICE Actimize to support our launch, we sought a provider that could offer rapid deployment and an innovative approach to digital financial crime management.
  • We are pleased to build a relationship with industry leader NICE Actimize, the gold standard of trust, reliability, and compliance that we offer our customers.”
    “As innovators in collective intelligence and real-time analytics, NICE Actimize looks forward to supporting GoTyme’s new digital banking platform,” said Craig Costigan, CEO, NICE Actimize.

NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale

Retrieved on: 
Wednesday, September 20, 2023
Semiconductor, Other Consumer, Security, Retail, Nanotechnology, Other Technology, Telecommunications, Software, Internet, Hardware, Electronic Design Automation, Consumer, Data Management, Consumer Electronics, VoIP, Technology, Mobile, Wireless, Other Retail, Partnership, CCAA, CX, Microsoft, Organization, Supervisor, Microsoft Azure, Azure, Ecosystem, AI, NICE, Automation, Video game

NICE (Nasdaq: NICE) today announced the Summer 2023 Release of CXone , which adds new capabilities, underpinned by Enlighten , that drive fluent interaction management from consumers to agents and the business.

Key Points: 
  • NICE (Nasdaq: NICE) today announced the Summer 2023 Release of CXone , which adds new capabilities, underpinned by Enlighten , that drive fluent interaction management from consumers to agents and the business.
  • CXone is the industry-leading cloud CX platform that encompasses the entire CX journey and supports the complete CX ecosystem.
  • This secure, consolidated, and low-code/no-code interface allows businesses to seamlessly plug in their third-party applications that make up their CX application stack.
  • With this release, NICE is also unveiling CXone PM Application Analytics, which identifies opportunities for operation optimization and employee performance improvement.

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2023 SPARK Matrix™ Speech Analytics Report

Retrieved on: 
Tuesday, September 19, 2023
Data Management, Consumer Electronics, Technology, Digital Cash Management, Digital Assets, Data Analytics, Apps, Applications, Online Privacy, Payments, Retail, Other Professional Services, Business, Finance, Consulting, Security, Banking, Professional Services, Artificial Intelligence, Other Technology, Networks, Internet, Online Retail, Knowledge, Speech analytics, Quadrant, CX, Organization, Landing slot, SPARK, European, Ganesha, Matrix, NICE, CSAT, Sales, Analytics

NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.

Key Points: 
  • NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
  • The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, rated NICE the overall leader for both customer impact and technology excellence.
  • “This recognition underscores the depth of NICE’s expertise in Analytics, honed over 20 years and mastered by analyzing billions of interactions,” said Barry Cooper, President, CX Division, NICE.
  • “We’re delighted to see this SPARK Matrix report acknowledge our rich expertise and relentless innovation levering data and AI to deliver exceptional customer experience.”
    The 2023 SPARK Matrix™ for Speech Analytics report also referred to NICE’s geographical leadership, citing “NICE has a commanding presence over the American region, followed by the European Union, the Middle East, and Africa.