NICE Named the Conversational Intelligence Market Leader in 2024 Opus Research Intelliview Report
NICE (Nasdaq: NICE) today announced that Opus Research has named NICE a market leader in Conversational Intelligence (CI) in its 2024 Opus Research Conversational Intelligence Intelliview Report out of 18 vendors evaluated.
- NICE (Nasdaq: NICE) today announced that Opus Research has named NICE a market leader in Conversational Intelligence (CI) in its 2024 Opus Research Conversational Intelligence Intelliview Report out of 18 vendors evaluated.
- Opus Research gave NICE the highest possible ratings in three main criteria – Technology and Differentiation, Breadth of Business Impact, and Track Record, Partnerships and Customer Base.
- Opus Research recognized NICE Enlighten for its rich breadth of both data collection and analysis driven by the industry’s most comprehensive CX datasets.
- Barry Cooper, President, CX Division, NICE, said, “NICE has perfected the application of AI-powered conversational intelligence in the CX space.