Associated tags: Communication, IntelePeer, API, AI, Software, Telecommunications, Internet, Automation, Online shopping, VoIP, Data Management, Artificial Intelligence, Sales, Other Technology, Networks
Locations: CANADA, FLORIDA, UNITED STATES, NORTH AMERICA, EUROPE, BS, NICE
Software,
Technology,
Artificial Intelligence,
Data Management,
IntelePeer,
TMC,
Workload,
Human,
Automation,
CRM,
IVA,
Q&A,
Sales IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named SmartAgent a 2024 CUSTOMER Product of the Year Award winner.
Key Points:
- IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named SmartAgent a 2024 CUSTOMER Product of the Year Award winner.
- It uses AI-powered automation workflow to fully automate and self-serve customer interactions from voice to messaging and chat.
- “The Customer Magazine Product of the Year award is a testament to the revolutionary power of our SmartAgent solution,” said Frank Fawzi, CEO of IntelePeer.
- “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor IntelePeer with a 2024 Product of the Year Award,” said Rich Tehrani , CEO, TMC.
Professional Services,
Data Management,
Technology,
Data Analytics,
Software,
Artificial Intelligence,
IntelePeer,
Safety,
AI,
OpenAI,
Insurance,
Transport,
Human,
Automation,
Microsoft,
Azure,
IVA,
Utility,
Fawzi,
Organization,
Health,
Sales With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.
Key Points:
- With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.
- “Integrated with Microsoft Azure OpenAI Service, IntelePeer’s Communications Automation Platform is transforming customer service, fully automating more than 80 percent of voice and messaging customer interactions,” commented IntelePeer CEO, Frank Fawzi.
- This is merely the tip of the iceberg of the impact that AI will deliver to communications automation and customer service."
- Ali Dalloul, Vice President, Azure AI, said, “By working with Microsoft Azure, IntelePeer can significantly accelerate its generative AI innovation while streamlining AI model management.
Technology,
VoIP,
Telecommunications,
Software,
Networks,
Artificial Intelligence,
Call,
TMC,
AI,
IntelePeer,
Automation,
Dashboard,
Sales IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.
Key Points:
- IntelePeer , a leading AI-powered communications automation platform provider, announced today that TMC , a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.
- “IntelePeer is honored that our SmartFlows Call Summary Dashboard is being recognized for its game-changing ability to pinpoint cost-savings opportunities for business,” said IntelePeer CEO Frank Fawzi.
- The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate that their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty, and thrive in an increasingly competitive marketplace.
- “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor IntelePeer with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani , CEO, of TMC.
Retrieved on:
Thursday, January 4, 2024
Marketing,
Communications,
Technology,
Other Technology,
Software,
Artificial Intelligence,
PHI,
IntelePeer,
AI,
Protected health information,
Insurance,
PII,
Automation,
Fawzi,
ROI The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.
Key Points:
- The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.
- The analysis has been used to define and prioritize the interactions that can be automated.
- “Our methodology allows businesses to shift focus toward high value revenue-generating customer interactions, delivering immediate cost savings realized within the same quarter as deployment.”
AI is going to transform every business starting with customer interactions.
- With the IntelePeer AI Intent Study, companies receive:
AI analysis of and a detailed report regarding the reasons behind customer contact to one’s business.
Retrieved on:
Tuesday, December 19, 2023
Professional Services,
Technology,
VoIP,
Telecommunications,
Software,
Networks,
Artificial Intelligence,
Heart,
IntelePeer,
Omnichannel,
Investment,
FAQ,
Transport,
AI,
Automation,
CX,
Education,
Sales IntelePeer , a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers.
Key Points:
- IntelePeer , a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers.
- “This has been an exciting year for IntelePeer as we lead the communications automation marketplace and grow our AI practice to capitalize upon the powers of generative AI,” commented IntelePeer CEO Frank Fawzi.
- “IntelePeer is delivering game-changing solutions to our customers, with the vast majority seeing in-quarter return on their investments.
- The AI Hub is a one-stop-shop for IntelePeer engineers, CX experts, and partners, allowing them to quickly ingest customer data, test and deploy AI-driven solutions for customers.
Retrieved on:
Wednesday, December 13, 2023
Technology,
Other Technology,
VoIP,
Telecommunications,
Software,
Artificial Intelligence,
Genesys,
Senior,
Chrétien,
Florida Southern College,
Marketing,
Automation,
Business administration,
IntelePeer,
CCAA,
Software as a service,
Growth,
AI,
Sales,
Management,
Channel IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.
Key Points:
- IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.
- Prior to IntelePeer, he was at Genesys, serving as the company’s Vice President of Partner Sales North America.
- Before that position, he was Vice President, Channel Sales.
- Likewise, his experience includes tenure at NICE inContact as the Vice President Channel Sales.
Retrieved on:
Thursday, October 26, 2023
VoIP,
Software,
Networks,
General Health,
Professional Services,
Data Management,
Technology,
Artificial Intelligence,
Dental,
Insurance,
Other Technology,
Health,
Q&A,
Revenue cycle management,
Human,
Automation,
CAP,
Omnichannel,
RCM,
DSO,
Partnership,
IntelePeer,
Customer service,
CRM,
AI,
Patient,
Medical device,
Sales IntelePeer , a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot , the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years.
Key Points:
- IntelePeer , a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot , the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years.
- “We’re excited to introduce the power of generative AI to the Dental Robot platform, taking the patient experience to the next level through the use of AI and automation,” commented Frank Fawzi, CEO at IntelePeer.
- “Working together, IntelePeer and Dental Robot solve two major pain points for the industry – insurance processing and the ability for patients to effectively self-serve without the need of costly human intervention.
- “By partnering with IntelePeer, we’ll continue to improve both front- and back-office experiences for dental practices nationwide,” said Manuel Barroso, Chief Executive Officer, Dental Robot.
Telecommunications,
Software,
Digital Marketing,
Public Relations,
Investor Relations,
Marketing,
Artificial Intelligence,
Communications,
Technology,
AI,
CX,
IntelePeer,
Fawzi,
Automation,
Customer service,
Sales IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.
Key Points:
- IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.
- Additionally, the Company introduces its new AI Hub for facilitating the secure integration of AI technologies and customer data into its suite of Smart products to enhance customer interaction automation and workflow capabilities exponentially.
- “This evolution reinforces our strategic direction as AI being foundational to all our products and solutions moving forward,” said IntelePeer CEO, Frank Fawzi.
- AI Hub users helps the rapid building and deployment of bots to handle both inbound and outbound communications, fulfilling specific business needs.
Retrieved on:
Thursday, September 28, 2023
Apps,
Applications,
Mobile,
Wireless,
Technology,
Security,
Software,
Networks,
Internet,
Hardware,
Data Management,
Artificial Intelligence,
Global Accounting Alliance,
Marketing,
Nimble Storage,
California State University,
IntelePeer,
Genesys,
Acquisition,
Machine learning,
CRM,
SAP Ariba,
Region,
Automation,
Sales,
AI IntelePeer , a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales.
Key Points:
- IntelePeer , a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales.
- In the position, Loney will also oversee and manage the sales team to meet or exceed sales revenue and booking targets and will contribute to the overall profitability of IntelePeer.
- “We could not be happier to have an experienced sales leader like Marc join the IntelePeer team to grow our generative AI and automation outreach,” said IntelePeer CEO Frank Fawzi.
- Additionally, as Regional Vice President of Sales at SAP Ariba, Loney led the region to become the top performer in SAP’s cloud business unit.
Retrieved on:
Wednesday, September 27, 2023
Technology,
Other Technology,
Telecommunications,
Professional Services,
Software,
Data Analytics,
Data Management,
Artificial Intelligence,
VoIP,
Insurance,
AI,
ROI,
IntelePeer,
Fawzi,
Health,
Automation,
Sales,
Online shopping,
Customer service IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.
Key Points:
- IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.
- “SmartOffice is a unique approach to handling a company’s local-level communications needs,” said IntelePeer CEO Frank Fawzi.
- “With generative AI as its backbone, the solution can preserve customer context and data intelligence across the entire enterprise, helping regional offices and retail outlets maintain a professional, hassle-free experience for customers.
- “At IntelePeer, we are committed to simplifying and automating business communications by tapping into the power of AI,” continued Fawzi.
