John Oxx | Jotup

Apica Acquires Data Fabric Trailblazer LOGIQ.AI and Raises $10M in New Funding to Modernize Data Management

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Thursday, August 17, 2023

DevOps, Data management, John Oxx, Integration, International Monitoring Team, General partnership, Acquisition, Root cause analysis, Into, Death, Environment, CPO, Risk management, Mobile phone, APICA, Industrifonden

Apica also announced it has raised $10 million in funding from existing investors Industrifonden, SEB Foundation, and Oxx.

Key Points:

Apica also announced it has raised $10 million in funding from existing investors Industrifonden, SEB Foundation, and Oxx.
With the acquisition of LOGIQ.AI and the funding announced today, Apica will deliver active observability, automated root cause analysis, and advanced data management to bridge real-world gaps in analysis.
"What makes Apica's new offering unique is the merger of an observability data fabric with synthetic monitoring.
"Joining Apica with LOGIQ's data fabric platform creates an innovative and intelligent approach to data management," said Ranjan Parthasarathy, CEO of LOGIQ.

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion

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Monday, June 12, 2023

TEL AVIV, Israel and LONDON, June 12, 2023 /PRNewswire/ -- Lightico, market-leading provider of digital customer interactions, today announced its acquisition of Europe's leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. With a robust, combined platform, the company enables businesses to fully engage remotely with their customers through any channel in an automated and mobile-first manner.

Key Points:

Customers have seen over 80% faster turnaround times, 45% improvement in completion rates and an ROI of 360%.
"As customer expectations for service companies to offer seamless, digital experiences continues to soar, bringing Vizolution into the Lightico fold will result in a more robust platform devoted to helping businesses deliver world-class digital experiences," said Zviki Ben Ishay CEO and Co-Founder of Lightico.
The deal will combine Vizolution's transformational agent-assisted and self-serve solutions with Lightico's powerful Compliant Digital Completion Platform, including its workflow-integrated eSignature, document collection, and identification & verification services.
"Vizolution has been providing customer experience services to market-leading enterprises to help them transform and improve digital experiences for millions of their customers," said Bill Safran, CEO of Vizolution.

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion

Retrieved on:

Monday, June 12, 2023

TEL AVIV, Israel and LONDON, June 12, 2023 /PRNewswire/ -- Lightico, market-leading provider of digital customer interactions, today announced its acquisition of Europe's leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. With a robust, combined platform, the company enables businesses to fully engage remotely with their customers through any channel in an automated and mobile-first manner.

Key Points:

Customers have seen over 80% faster turnaround times, 45% improvement in completion rates and an ROI of 360%.
"As customer expectations for service companies to offer seamless, digital experiences continues to soar, bringing Vizolution into the Lightico fold will result in a more robust platform devoted to helping businesses deliver world-class digital experiences," said Zviki Ben Ishay CEO and Co-Founder of Lightico.
The deal will combine Vizolution's transformational agent-assisted and self-serve solutions with Lightico's powerful Compliant Digital Completion Platform, including its workflow-integrated eSignature, document collection, and identification & verification services.
"Vizolution has been providing customer experience services to market-leading enterprises to help them transform and improve digital experiences for millions of their customers," said Bill Safran, CEO of Vizolution.