Associated tags: Cloud, EMU, Cloud collaboration, Architecture, PCI, Ribbon Communications, IP, DTMF, Dual-tone multi-frequency signaling, PCI-DSS, Security, Ribbon, SBC, Online shopping
Locations: SOUTH AMERICA, AFRICA, ASIA, EUROPE, LONDON
Retrieved on:
Tuesday, December 12, 2023
Cloud,
PCI,
Ribbon Communications,
IP,
DTMF,
Dual-tone multi-frequency signaling,
PCI-DSS,
Security,
Ribbon,
SBC,
Online shopping PLANO, Texas, Dec. 12, 2023 /PRNewswire/ -- Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications technology and IP optical networking solutions to many of the world's largest service providers, enterprises, and critical infrastructure operators to modernize and protect their networks, today announced that global solutions provider BroadSource has selected Ribbon's SBC SWe as a key component in its Payment Card Industry Data Security Standard (PCI-DSS) compliant secure payments system, SecureCall.
Key Points:
- PCI-DSS is a global payments industry standard for keeping consumer credit card data secure when payment information is transmitted online or over the phone.
- While large contact centers may have solutions in place, multiple locations remain where credit card information is shared over the phone, verbally.
- When SecureCall removes the customer's card details from the conversation, the business no longer has visibility into the customer's card details.
- Retail employees and agents can securely take credit card information over the phone without pausing calls or screen recordings.
Retrieved on:
Tuesday, December 12, 2023
Cloud,
PCI,
Ribbon Communications,
IP,
DTMF,
Dual-tone multi-frequency signaling,
PCI-DSS,
Security,
Ribbon,
SBC,
Online shopping SecureCall leverages Ribbon's award-winning SBC technology to participate in a secure conversation between the merchant, customer and SecureCall Cloud. The solution is acquired as a cloud service and deployed by the merchant's telecom service provider, freeing the merchant from new technology investments. Security features including DTMF (Dual Tone Multi Frequency) Clamping can be enabled on any cloud phone line, so the service is available no matter where the merchant's staff is located -- a physical store, a call center environment or a remote workstation. Retail employees and agents can securely take credit card information over the phone without pausing calls or screen recordings.
Key Points:
- PCI-DSS is a global payments industry standard for keeping consumer credit card data secure when payment information is transmitted online or over the phone.
- While large contact centers may have solutions in place, multiple locations remain where credit card information is shared over the phone, verbally.
- When SecureCall removes the customer's card details from the conversation, the business no longer has visibility into the customer's card details.
- Retail employees and agents can securely take credit card information over the phone without pausing calls or screen recordings.
