Zendesk Users Report a 43% Lower Total Cost of Ownership than Salesforce According to Nucleus Research Report
Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud.
- Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud.
- Zendesk users reported the platform’s ease of use, platform adaptability and agility, and value delivered relative to cost were the primary components driving their selection.
- Nucleus found these attributes translated to faster time to value, a 43 percent reduction in TCO, and elevated customer experience management.
- Users report that the implementation of Zendesk is 53.7% faster than that of Salesforce Service Cloud.