NICE Ltd.

RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact

Retrieved on: 
Wednesday, December 19, 2018
Audio storage, Call-recording software, NICE Ltd., Sound recording technology, Business, Workflow, Automation

"QueView is yet another addition to our suite of integrated inContact applications that drive significant benefits across the entire organization," said Fike.

Key Points: 
  • "QueView is yet another addition to our suite of integrated inContact applications that drive significant benefits across the entire organization," said Fike.
  • RiverStar's suite of integrated solutions for NICE inContact include solutions for campaign management, customer interaction tracking, reporting, notifications and alerts, survey development, appointment scheduling and workflow automation.
  • To learn more about QueView, visit http://www.riverstar.com/queview or connect with RiverStar on the NICE inContact CXexchange Partner Network at https://cxexchange.niceincontact.com .
  • RiverStar is a proud member of the NICE inContact CXexchange Partner Network.

Global Cloud-Based Contact Center Infrastructure Product and Market Report 2018 Featuring 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio

Retrieved on: 
Wednesday, December 5, 2018
Computing, Technology, Cloud infrastructure, Information and communications technology, Computer telephony integration, Genesys, Twilio, Cisco Systems, NICE Ltd., Cloud computing, Content Guru

The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "2018 - 2019 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering.
  • The 2018 - 2019 edition of the Cloud-Based Contact Center Product and Market Report features 10 leading and contending vendors: 88, Cisco, Content Guru, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, Sharpen and Twilio.
  • The Report also includes a comprehensive Vendor Directory that lists providers of cloud-based contact center infrastructure systems and applications for contact centers and customer service organizations worldwide.
  • The growth rate of the cloud-based contact center infrastructure market was 25.4%, surpassing the researcher's 2017 projection of 22%.

Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America

Retrieved on: 
Monday, October 22, 2018
Business, Knowledge, Economy, Business software, Information science, Magic Quadrant, Methodology, Research, Gartner, WFO, Workforce optimization, NICE Ltd.

AUSTIN, Texas, Oct. 22, 2018 /PRNewswire-PRWeb/ -- Serenova , a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, has been positioned in the Challengers quadrant of the October 2018 Gartner Magic Quadrant for Contact Center as a Service, North America .

Key Points: 
  • AUSTIN, Texas, Oct. 22, 2018 /PRNewswire-PRWeb/ -- Serenova , a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, has been positioned in the Challengers quadrant of the October 2018 Gartner Magic Quadrant for Contact Center as a Service, North America .
  • "To us, our continued placement in the Gartner Magic Quadrant for Contact Center as a Service reflects our commitment to delivering solutions that enable contact centers to run more efficiently and seamlessly as they pursue first rate customer service.
  • Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees.
  • Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.

Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Retrieved on: 
Thursday, October 11, 2018
E-commerce, Omnichannel, NICE Ltd., Sitel, Cloud computing, Business, Economy, Technology

The unified cloud contact center platform provides seasonal flexibility, scalability and multi-site support to grow and adapt to changing business needs.

Key Points: 
  • The unified cloud contact center platform provides seasonal flexibility, scalability and multi-site support to grow and adapt to changing business needs.
  • Sitel Omnichannel Platform+ also includes programming and troubleshooting support with automatic upgrades to ensure the latest new features are available.
  • Sitel Omnichannel Platform+ is compliant with both PCI and GDPR with continuous and global support.
  • "We are pleased to partner with Sitel to deliver a unique cloud customer experience platform for their business customers, whether small companies or large organizations," said Paul Jarman, CEO of NICE inContact.

Zebit Announces New Chief Risk And Anayltics Officer

Retrieved on: 
Monday, July 30, 2018
Economy, Business intelligence, Money, Finance, Formal sciences, Audio storage, Call-recording software, NICE Ltd., Sound recording technology, Analytics, Loan

Ben-Or has over 25 years of experience building analytics capabilities and managing teams in credit risk management, operations and marketing analytics.

Key Points: 
  • Ben-Or has over 25 years of experience building analytics capabilities and managing teams in credit risk management, operations and marketing analytics.
  • For the last 8 years, he led analytics at Actimize, a leading provider of financial crime, risk and compliance software and models for financial institutions.
  • In addition, Pini has led advanced risk analytic functions at American Express and Washington Mutual, marketing analytics and information management at Time Inc., and marketing and value optimization at Digitas and Advanta, a consumer lender.
  • Zebit benefits the consumer by disintermediating predatory cash lending and passing the savings onto the member.

SmartAction Responds to Aggressive Adoption of its AI Virtual Assistant Solution for Call Centers, Appoints Brian Morin as Chief Marketing Officer

Retrieved on: 
Friday, July 13, 2018
Marketing, Audio storage, Call-recording software, NICE Ltd., Sound recording technology, Omni, Market economics), Economy, Business

EL SEGUNDO, Calif., July 13, 2018 /PRNewswire/ -- SmartAction, the leading AI virtual assistantsolution for call centers, today announced the appointment of Brian Morin as Chief Marketing Officer, who brings deep experience in growing and scaling B2B tech companies in high growth sectors.

Key Points: 
  • EL SEGUNDO, Calif., July 13, 2018 /PRNewswire/ -- SmartAction, the leading AI virtual assistantsolution for call centers, today announced the appointment of Brian Morin as Chief Marketing Officer, who brings deep experience in growing and scaling B2B tech companies in high growth sectors.
  • With over 20 years marketing experience, Brian's last 11 years spanned two different companies in senior management roles that experienced aggressive new customer acquisition.
  • Only SmartAction can automate the voice channel with their cloud-based solution, then scale digitally for the same seamless omni-channel experience everywhere.
  • It's why the largest contact center platform players like NICE-inContact partner with SmartAction to automate repetitive conversations and processes across voice, chat, and text," said Brian Morin, Chief Marketing Officer, SmartAction.

Vonage Expands Advanced Omnichannel Cloud Contact Center Solution to Vonage Business Cloud Customers

Retrieved on: 
Tuesday, June 19, 2018
Holmdel Township, New Jersey, Vonage, Voice over IP, Omnichannel, NICE Ltd., Telephony

The Company now offers its advanced omnichannel contact center product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC) .

Key Points: 
  • The Company now offers its advanced omnichannel contact center product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC) .
  • Vonage business customers can customize Vonage CX Cloud through leading-edge intelligent technologies powered by Nexmo, the Vonage API platform.
  • "Vonage CX Cloud offers Vonage Business customers a feature-rich, omnichannel cloud contact solution that far exceeds the call center functionality that is available with legacy PBX systems and is more in keeping with the digital interaction demands of today's consumers."
  • Attendees of Customer Contact Week in Las Vegas can learn more about the advanced Vonage CX Cloud solution during the Unlock the Value of an Advanced Contact Center Solution session in the Vonage pavilion on Thursday, June 21 at 11:40am PT from Brian Gilman, VP Product Marketing, Vonage; Colter Hammer, Contact Center Practice Director, Vonage; and Ashish Seth, VP Product and Alliances, NICE inContact.

Brand Embassy and Algotech announce CEE partnership

Retrieved on: 
Thursday, May 31, 2018
Instant messaging, Technology, Chatbot, Natural language parsing, NICE Ltd., Cisco Systems, Computing, Information and communications technology

PRAGUE, May 31, 2018 /PRNewswire/ --Brand Embassy, a Prague-based customer service technology firm, is pleased to announce a new partnership with Algotech, a leading systems integrator operating in Serbia, Montenegro, Hungary, Poland, Czechia, and Slovakia.

Key Points: 
  • PRAGUE, May 31, 2018 /PRNewswire/ --Brand Embassy, a Prague-based customer service technology firm, is pleased to announce a new partnership with Algotech, a leading systems integrator operating in Serbia, Montenegro, Hungary, Poland, Czechia, and Slovakia.
  • During a year of record expansion, Brand Embassy has announced new sales representations in Argentina and Mexico, and a partnership with Nice InContact in the US.
  • Now Brand Embassy is strengthening its footprint near its home market by partnering with Algotech, a Cisco and Avaya Platinum Partner.
  • Brand Embassy is a cloud-based customer care service platform providing integrated social media, messaging, live chat and AI-powered chatbot service.