WFO

SuccessKPI Appoints Josh Abich as Chief Revenue Officer to Manage AI-Powered Hypergrowth

Retrieved on: 
Tuesday, April 16, 2024
Genesys, Radar, GTM, WFO, Artificial intelligence, Engineering, Acquisition, Marketing, Growth, Management

FAIRFAX COUNTY, Va., April 16, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native CCaaS insight provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, today announced the appointment of Josh Abich as chief revenue officer (CRO) to help the company harness and manage its continuing AI-powered hypergrowth ascent.

Key Points: 
  • FAIRFAX COUNTY, Va., April 16, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native CCaaS insight provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, today announced the appointment of Josh Abich as chief revenue officer (CRO) to help the company harness and manage its continuing AI-powered hypergrowth ascent.
  • Abich, of the Washington D.C. area, assumes responsibility for revenue-related functions including sales, customer success, delivery, customer support and sales engineering.
  • "Josh is a proven revenue leader with an extensive track record of driving meaningful and predictable growth," said Dave Rennyson, CEO, SuccessKPI.
  • Abich joins SuccessKPI from TravelBank where he served as Chief Revenue Officer since 2018, overseeing GTM functions across sales, marketing, customer success and implementation.

SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions

Retrieved on: 
Tuesday, March 26, 2024
Ecosystem, Partnership, WFO, Social media, Artificial intelligence, CX, Inc., SMS, Radar, Meeting, Machine learning, Privacy, Human

FAIRFAX COUNTY, Va., March 26, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, announced general availability of its award-winning Unified Data & Reporting solution for Zoom Contact Center customers, providing them with access to integrated reporting, advanced analytics, artificial intelligence (AI), and machine learning (ML) capabilities.

Key Points: 
  • The integration between SuccessKPI, Zoom Contact Center, Zoom Meetings, and Zoom Phone allows contact center operators to gain access to a comprehensive view of their Zoom implementations.
  • The Unified Data and Reporting Solution for Zoom Contact Center customers is designed to help accelerate agent training, improve customer experience (CX) with deeper insights, and provide easy access to the metrics that contact center operators want to see the most.
  • With Zoom Contact Center, back-office experts are able to collaborate seamlessly with contact center staff, helping to augment customer interactions.
  • The integrations between SuccessKPI and Zoom provide:
    Unified Data Layer: SuccessKPI seamlessly integrates with Zoom's omnichannel contact center solution, allowing businesses to blend data across all customer channels.

Global Contact Center Workforce Advancements, with Spotlight on Calabrio, CallMiner, Cisco, NICE, Verint, Zenarate and Zoho

Retrieved on: 
Thursday, March 21, 2024
Workforce, AI, WEM, ROI, WFO, Knowledge, CX, EX, Sales

DUBLIN, March 20, 2024 /PRNewswire/ -- The "Advancements in Contact Center Workforce Optimization Worldwide" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, March 20, 2024 /PRNewswire/ -- The "Advancements in Contact Center Workforce Optimization Worldwide" report has been added to ResearchAndMarkets.com's offering.
  • The report defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources.
  • WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improved customer experience (CX).
  • This has been a longstanding effort within customer care because the contact center industry has traditionally had high employee turnover (agent churn).

Frost & Sullivan Cites SuccessKPI as a Workforce Optimization Leader and AI-Powered Vendor to Watch in 2024

Retrieved on: 
Wednesday, March 6, 2024
Cloud, Customer, Natural language processing, AI, Forecasting, Investment, Growth, TTS, Frost, Workforce optimization, Organization, DL, Machine learning, Deep learning, WFO, Workforce, CX, Research

FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.

Key Points: 
  • FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce Optimization (WFO) tools and singles out SuccessKPI as an innovative, AI-powered provider in this hot technology market.
  • SuccessKPI also has an AI-based approach that allows supervisors to utilize specific language models to score calls and adjust for accuracy on a daily basis.
  • The confidence and transparency this move reflects in revealing the future innovation path makes SuccessKPI a vendor to watch out for in 2024 and beyond."
  • "SuccessKPI is committed to the relentless pursuit of CX improvement through innovation, analytics and action," said CEO Dave Rennyson.

CH4 Global Recognized as a Key Climate Solution in the World Farmers' Organisation's "Future of Food" Series

Retrieved on: 
Wednesday, December 20, 2023
COP28, Entrepreneurship, WFO, The Future of Food, Agriculture, Farmer, Private sector, Climate change, Face

The World Farmers' Organisation, representing more than 1.2 billion farmers worldwide, is the driving force behind a compilation of short films on this topic.

Key Points: 
  • The World Farmers' Organisation, representing more than 1.2 billion farmers worldwide, is the driving force behind a compilation of short films on this topic.
  • "As we confront a convergence of challenges, it's essential to recognize the crucial role farmers play in addressing climate change," says Steve Meller, CEO and Co-Founder at CH4 Global.
  • "We are grateful for the opportunity to share CH4 Global's unique and seamless solution for methane mitigation for meat producers.
  • The WFO premiered the documentary during COP28, enabling viewers to gain insights into the critical intersection of farming, climate change, and sustainable solutions.

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Retrieved on: 
Monday, November 27, 2023
Telecommunications, Software, Networks, Internet, Artificial Intelligence, Technology, VoIP, Mobile, Wireless, Cloud, BlackBerry PlayBook, Harmony, LLM, WFM, Service quality, Investment, KPI-driven code analysis, Amazon Web Services, Customer experience, Heart, Intelligence, CX, First officer (aviation), Service, CCAA, Data lake, Noise, AWS, WFO, Satellite navigation device, Copper, Retail, Medical device, Bridge

Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.

Key Points: 
  • Tenor AI is fueled by Operata’s fast-growing trove of data, built on more than 270 million customer interactions, 650 million agent minutes, and 1 trillion data points.
  • A natural language CX Copilot to interact with CX Observability data and surface unique data correlations.
  • Operata surfaces insights and delivers guidance for improving CX by drawing correlations across historically siloed technical, operations, and experience data.
  • Open-ended natural language interaction fueled by Large Language Models (LLMs) and harmonized Operata data to answer specific, detailed, and complex questions about contact center performance.

World Funk Orchestra (WFO) Unveils Latest Hit Single, "I Speak In Rhythm"

Retrieved on: 
Friday, December 15, 2023
Language, Music, Bass, WFO, Nightclub

CAPE TOWN, South Africa and NEW YORK, Dec. 15, 2023 /PRNewswire/ -- World Funk Orchestra (WFO) takes the spotlight with their highly anticipated release, "I Speak In Rhythm."

Key Points: 
  • CAPE TOWN, South Africa and NEW YORK, Dec. 15, 2023 /PRNewswire/ -- World Funk Orchestra (WFO) takes the spotlight with their highly anticipated release, "I Speak In Rhythm."
  • The track, "I Speak In Rhythm," blends elements of traditional African rhythms with modern funk and jazz influences.
  • Drawing comparisons to acclaimed artists such as David Byrne, Burna Boy, Vampire Weekend, and Mark Ronson, World Funk Orchestra fearlessly breaks boundaries, defying genres and geographical limitations.
  • With "I Speak In Rhythm," World Funk Orchestra delivers a message of unity and harmony, highlighted by the powerful lyrics, "In every language, we sing.

SANDSIV appoints Jim Davies to its Advisory Board to elevate its Customer Experience strategy

Retrieved on: 
Wednesday, November 29, 2023
VOC, WFO, Human voice, Customer experience, WEM, CXM, AB, CX, IESE Business School, Jim Davies, Growth, Advisory board, Gartner, Voice of the customer, Retail, Inditex

LONDON, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, has announced the addition of Jim Davies to its Advisory Board (AB). This collaboration marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in Customer Experience (CX) innovation.

Key Points: 
  • This collaboration marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in Customer Experience (CX) innovation.
  • With over 22 years of experience as a VP Analyst at Gartner, Jim Davies brings expertise in Voice of the Customer (VoC), contact center workforce optimization (WFO), and workforce engagement management (WEM) markets.
  • Jim Davies commented, "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • In addition to Davies, SANDSIV has also announced Jorge Martinez-Arroyo's inclusion on its Advisory Board, founder of Spain's Asociación DEC, the world's first corporate Customer Experience association.

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023
VOC, WFO, Human voice, Customer experience, WEM, CXM, AB, Total Experience, IESE Business School, Accenture, Advisory board, Innovation, McKinsey & Company, Telefónica, Gartner, Voice of the customer, Retail, Management, Inditex, CX

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023
VOC, WFO, Human voice, Customer experience, WEM, CXM, AB, Total Experience, IESE Business School, Accenture, Advisory board, Innovation, McKinsey & Company, Telefónica, Gartner, Voice of the customer, Retail, Management, Inditex, CX

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/