CSM

Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI and Contact Center Solution

Retrieved on: 
Tuesday, March 12, 2024
Cloud, Knowledge, ROI, City centre, ServiceNow, CSM, Environment, ACH, Chatbot, Travel, CX, AI, SMS, Call, Conversation, SIP, Customer service, Human

ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will help in the consolidation of the organization's current technology environment, reducing operational costs, while optimizing services to the millions of passengers it supports weekly. 

Key Points: 
  • ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
  • "To substitute one contact center solution for another isn't transformative but rather an opportunity to step back and assess the entire customer service supply chain.
  • ServiceNow-integrated Conversational AI and Call Routing: ability to deliver voice self-service and intelligent live agent routing based on ServiceNow data.
  • SIP Integration via Hybrid Cloud Deployment: ability to leverage the company's existing SIP environment (bring-your-own-carrier) while enabling rich cloud-hosted and AI capabilities.

EQS-News: Allianz SE: Allianz achieves record operating profit and shareholders’ core net income

Retrieved on: 
Wednesday, March 13, 2024
Acquisition, Financial instrument, Solvency, CSM, Management, Asset management, Growth, Roe, Health, Insurance, Policy, CIR, Finance, Economics, NBM, EPS, VNB, Internal

“Allianz extended our track record of delivering a record operating profit and core net income, consolidating our leading position as one of the world’s most resilient global insurers and active asset managers.

Key Points: 
  • “Allianz extended our track record of delivering a record operating profit and core net income, consolidating our leading position as one of the world’s most resilient global insurers and active asset managers.
  • Shareholders’ core net income increased to 2.4 (1.6) billion euros due to a higher operating profit and non-operating result.
  • 3 Core EPS and core RoE calculation based on shareholders‘ core net income.
  • “We’ve achieved another year of record results and all operating segments finished the year above or close to their operating profit target mid-points.

Global Technology Leader Sameer Gaikwad Named Vice President of Account Management and Customer Success at VirtualHealth

Retrieved on: 
Wednesday, March 6, 2024
Data Management, Health, Technology, Telemedicine, Virtual Medicine, Practice Management, Health Technology, Software, University of Mumbai, Optum, Customer success, CSM, Mechanical, Independence Blue Cross, Mechanical engineering, NASCO, Certification, Movement, Operation, Management

VirtualHealth is pleased to announce the addition of Sameer Gaikwad, a leading healthcare IT service delivery and customer success executive.

Key Points: 
  • VirtualHealth is pleased to announce the addition of Sameer Gaikwad, a leading healthcare IT service delivery and customer success executive.
  • Sameer comes to VirtualHealth from Healthmonix in Pennsylvania where he was the Vice President of Customer Success.
  • “As the Vice President of Account Management and Customer Success at VirtualHealth, my decision to join this innovative company was rooted in the belief that healthcare transformation requires more than just solutions; it demands a commitment to redefining the future of patient care,” said Sameer Gaikwad, Vice President of Account Management and Customer Success at VirtualHealth.
  • "Sameer is the perfect leader to help us deliver on our commitment to have the best customer experience in our industry."

Best’s Special Report: New Standard Continues to Pressure South Korea Insurers’ Capital Management

Retrieved on: 
Tuesday, February 20, 2024
Insurance, Professional Services, ALL, Risk management, News, CSM, AM Best, Risk, RBC, Longevity, Pressure

The enactment of K-ICS in South Korea, which began in January 2023 alongside the adoption of IFRS 17 accounting standards, will likely remain a major factor affecting the capital and business strategies of the country’s insurers.

Key Points: 
  • The enactment of K-ICS in South Korea, which began in January 2023 alongside the adoption of IFRS 17 accounting standards, will likely remain a major factor affecting the capital and business strategies of the country’s insurers.
  • The new standards replace South Korea’s previous risk-based capital (RBC) regime with a more accurate and comprehensive risk management approach in order to better align it with global best practices and standards.
  • The Best’s Special Report, titled “Implementation of K-ICS Continues to Pressure South Korean Insurers’ Capital Management,” notes that the magnitude of the decline in the industry’s average solvency ratio was smaller than initially expected.
  • The pressure could be worse for insurers with relatively weak asset liability management.

Samsung Galaxy S24 Ultra Named Official Smartphone Camera of the Big Ten Conference

Retrieved on: 
Friday, March 8, 2024
Social media, BTN, Trans-European Transport Network, CSM, Samsung, Target Center, Conference, Creativity, TIAA, Negotiation, Partnership

PLANO, Texas, March 8, 2024 /PRNewswire/ -- Samsung is partnering with the Big Ten Conference and Big Ten Network (BTN) to announce Samsung Galaxy S24 Ultra as the official smartphone camera of the Big Ten Conference. The device will play a unique role at the TIAA Big Ten Men's and Women's Basketball Tournaments.

Key Points: 
  • The Samsung Galaxy S24 Ultra's production quality camera, zoom capabilities, and Galaxy AI features, will be utilized during the TIAA Big Ten Men's and Women's Basketball Tournaments by the Big Ten Network
    PLANO, Texas, March 8, 2024 /PRNewswire/ -- Samsung is partnering with the Big Ten Conference and Big Ten Network (BTN) to announce Samsung Galaxy S24 Ultra as the official smartphone camera of the Big Ten Conference.
  • With its industry-leading camera, Galaxy S24 Ultra will take video and still images for the Big Ten Network, capturing action to be incorporated into the game broadcasts .
  • "Having the S24 Ultra named the official smartphone camera of the Big Ten Conference gives us a chance to take the fan experience to the next level by showing what's possible with this incredible technology.
  • Global sport and entertainment agency CSM assisted Samsung in developing and negotiating the partnership with the Big Ten Conference and Network.

Parliamentary Secretary Marc Serré Opens PDAC 2024 With Investment in Support for International Sustainable Mining

Retrieved on: 
Monday, March 4, 2024
Prospectors, Parliament, IGF, Mining, IEA, CSM, PS, Indigenous peoples, Biodiversity, ESG, Government, IRENA, World Bank, Natural Resources, International Energy Agency, GPI, United Nations, Sustainable Development Goals, PDAC, Sustainable development, Workforce, International Renewable Energy Agency, Metal, Renewable energy

Marc Serré, Parliamentary Secretary to the Minister of Energy and Natural Resources and Member of Parliament for Nickel Belt, participated in the opening ceremonies for the 2024 Prospectors & Developers Association of Canada (PDAC) convention in Toronto.

Key Points: 
  • Marc Serré, Parliamentary Secretary to the Minister of Energy and Natural Resources and Member of Parliament for Nickel Belt, participated in the opening ceremonies for the 2024 Prospectors & Developers Association of Canada (PDAC) convention in Toronto.
  • With up to 30,000 individuals in attendance, this is the world's premier annual exploration and mining event.
  • Canada's Critical Minerals Strategy outlines the need for Canada to leverage international partnerships to advance global sustainable mining practices.
  • The GPI aims to support Canada's growing number of international commitments and engagements in the critical minerals space.

In Celebration of Women in Construction (WIC) Week Meet VERTEX's All-Female Construction Team

Retrieved on: 
Tuesday, February 27, 2024
Project executive, Community centre, Woman, Town, LEED AP, PX, CSM, OPM, Senior advisor, Organization, Construction

The Vertex Companies, LLC (VERTEX) was awarded the role of Owner's Project Manager (OPM) for the construction of this community center.

Key Points: 
  • The Vertex Companies, LLC (VERTEX) was awarded the role of Owner's Project Manager (OPM) for the construction of this community center.
  •  Later, Christy and Tim asked around to the broader team, but nobody could remember another project where they were part of an all-female management team in construction.
  • VERTEX's OPM team for Pembroke Community Center project includes Christy Murphy (PX) ; Allyson Mahar (PM) ; and Suzanne Sarles (CSM) .
  • Although Christy, Allyson, and Suzanne have been working in construction for decades and are active in organizations that promote women in construction, this is the first time they were part of an all-female management team in construction.

Helius Booth and Special Event at APTA Combined Sections Meeting Will Highlight Physical Therapists’ Ability to Customize PoNS Therapy® to Improve Gait in People with MS

Retrieved on: 
Monday, February 5, 2024
Therapy, Multiple sclerosis, CSM, HSDT, Gait, Patient, Section, Pons, Physical therapy, DPT, Management of multiple sclerosis, Exposition, APTA, Nursing

CSM attendees can register for the after-hours event at booth 7074 or online at https://forms.gle/FEqwwRZpJj38aJRW9 .

Key Points: 
  • CSM attendees can register for the after-hours event at booth 7074 or online at https://forms.gle/FEqwwRZpJj38aJRW9 .
  • Helius’ appearance at the conference follows the first full year PoNS was available to MS patients in the United States, during which Helius’ engagement with physical therapists grew remarkably.
  • These topics will carry over to the after-hours event, held from 5-6:30 p.m. on February 16 at booth 7074.
  • “PoNS Therapy gives physical therapists a powerful new tool to counter some of the life-changing effects of MS, and we look forward to speaking with physical therapists about PoNS and highlighting its therapeutic potential.”

Lescault and Walderman strengthens management team to sharpen operational efficiencies and accelerate growth

Retrieved on: 
Friday, January 26, 2024
CFO, Team, African, Luigi, CSM, Growth, Management

FREDERICK, Md., Jan. 26, 2024 /PRNewswire-PRWeb/ -- Lescault and Walderman, a consulting firm that provides accounting, bookkeeping and CFO services to small to medium businesses (SMBs), has promoted Lori Bradley to the role of Director of Client Advisory Services. In her new role, Bradley will have the mandate to accelerate growth of the Lescault and Walderman business as well as optimize client advisory operations.

Key Points: 
  • In her new role, Bradley will have the mandate to accelerate growth of the Lescault and Walderman business as well as optimize client advisory operations.
  • "Lori's contributions in improving operational efficiencies across accounting workflows and internal operations have been invaluable since she joined our business."
  • - Joseph Frank, Chief Operating Officer, Lescault and Walderman
    Bradley joined Lescault and Walderman in 2021.
  • Lescault and Walderman also announced that former Onboarding and Recruiting Associate, Tessa Munson, has been promoted to Onboarding and Team Development Manager.

Global B2B Travel Platform Selects 3CLogic to Leverage ServiceNow-centric Conversational AI and Contact Center Solution

Retrieved on: 
Thursday, January 25, 2024
Knowledge, IVR, Customer service, Customer experience, Chatbot, GDS, CX, Communication, Global 2000, Conversation, Organization, Automation, Multi, CSM, City centre, Sales

ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries. The strategic move, in collaboration with the company's existing use of ServiceNow's Customer Service Management (CSM) product, will help streamline internal service operations while optimizing daily customer interactions in over 30 languages.

Key Points: 
  • Worldwide provider of GDS to enhance existing investment in ServiceNow's Customer Experience platform with 3CLogic's certified solution to optimize travel services and experiences.
  • ROCKVILLE, Md., Jan. 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries.
  • With services available across five continents, 3CLogic continues to gain favor among Global 2000 enterprises seeking to overcome the traditional boundaries between Contact Center as a Service (CCaaS) solutions and service management platforms.
  • "As enterprises assess their CX needs, especially in CCaaS, many are realizing that replacing one contact center solution with another is not transformational in itself," explains Matt Durkin, VP of Global Sales at 3CLogic.