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VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centers

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Monday, August 14, 2023

Cloud, Most, Business process outsourcing in the Philippines, Looker Studio, CCAA, HubSpot, Communication, BPO, Business process, Salesforce, Mobile phone, Sales, Video game, Looker

Budapest, Hungary--(Newsfile Corp. - August 14, 2023) - VCC Live, a leader in cloud contact center software, is delighted to announce its latest integration with Looker Studio that opens new BI possibilities for contact centers around the world.

Key Points:

Budapest, Hungary--(Newsfile Corp. - August 14, 2023) - VCC Live, a leader in cloud contact center software, is delighted to announce its latest integration with Looker Studio that opens new BI possibilities for contact centers around the world.
Looker Studio is Google's business intelligence (BI) tool that helps users to explore and visualize data from multiple sources.
Through integration with VCC Live, users can convert huge volumes of contact center data into powerful and unique insights.
While VCC Live maintains its own reporting suite – enabling a comprehensive, real-time view into contact center activities – the Looker integration complements this with wide-scale data centralization.

RingLogix and Mondago Announce Partnership Enabling Voice, Contact Center Integration with Leading CRM Providers

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Wednesday, August 16, 2023

RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.

Key Points:

RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.
View the full release here: https://www.businesswire.com/news/home/20230816087134/en/
RingLogix and Mondago integration (Graphic: Business Wire)
Mondago's CTI connector has an impressive portfolio of over 200 proven integrations with CRM and business system applications.
This robust integration aligns with RingLogix's RingOS white label UCaaS platform, further enriching its voice and Contact Center as a Service (CCaaS) solutions.
Mondago is a recognized leader in Computer Telephony Integration (CTI) solutions, offering features such as presence, desktop call control, call center toolbar, softphone, and CRM integration (click to dial, caller preview, add contact pop contact, activity tracking) with over 250 CRM and contact orientated business applications.

IGT Solutions expands its partnership with Thrio to boost its Generative AI Platform, TechBud.AI, deliver Improved CX

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Friday, August 18, 2023

IGT, CCAA, Vserv Digital Services, Synthetic media, Organization, Partnership, BPM, Customer experience, Sales, Customer service

CALABASAS, Calif., Aug. 18, 2023 /PRNewswire-PRWeb/ -- Today, IGT Solutions, a leading AI-led BPM, Technology, and Digital Services & Solutions provider announced extending its partnership with Thrio, an eminent and scalable AI-powered CCaaS technology provider. The partnership will bolster IGT Solutions' enterprise-wide Generative AI platform, TechBud.AI, with Thrio's flexible and scalable AI-powered CCaaS technology.

Key Points:

The partnership will bolster IGT Solutions' enterprise-wide Generative AI platform, TechBud.AI, with Thrio's flexible and scalable AI-powered CCaaS technology.
With the recent collaboration, organizations will experience the combined advantage of Thrio's cloud-native and AI-powered CCas technology and IGT Solutions' revolutionary enterprise-wide Generative AI platform, TechBud.AI.
"The growing alliance between IGT Solutions and Thrio is a testament to our shared commitment to providing clients with unmatched solutions in AI-driven innovation," said Akhil Agarwal, Chief Operating Officer of IGT Solutions.
Edwin Margulies, CEO of Thrio, said, " IGT Solutions and Thrio will work together to ensure TechBud.AI integrates with existing enterprise systems, making implementation smooth and hassle-free for clients.

Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application

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Tuesday, August 15, 2023

Cloud, CCAA, Human voice, Organization, AI, Partnership, CAPTCHA, Mobile phone, Online shopping, Genesys

CHICAGO, Aug. 15, 2023 /PRNewswire/ -- Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, today announced its Voice Traffic Filter is now a premium application on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points:

CHICAGO, Aug. 15, 2023 /PRNewswire/ -- Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, today announced its Voice Traffic Filter is now a premium application on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
With Voice Traffic Filter, agents spend significantly less time on wasteful, distracting, KPI-impacting calls and more time providing timely, high-quality service to the callers that matter.
Mutare's application is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
To learn more about the specific features and benefits of the Voice Traffic Filter, visit our AppFoundry listing.

Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

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Thursday, August 10, 2023

Content Guru, one of the world’s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been placed in the Challengers quadrant of the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) 1.

Key Points:

Content Guru, one of the world’s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been placed in the Challengers quadrant of the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) 1.
Content Guru’s storm® platform is a specialized CCaaS platform and supports customers that require 100% system uptime, including emergency service providers.
Sean Taylor, Content Guru CEO commented: “This marks Content Guru’s fourth successive year in this Magic Quadrant.
The cloud contact center marketplace continues to grow strongly and is becoming a core component of next-generation, customer experience.

CallTower Named North American Communication as a Service Provider Leader 2023 by Frost & Sullivan

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Wednesday, August 9, 2023

Cloud, Acceleration, Microsoft Teams, CCAA, Microsoft, Human, SALT, UCAA, Organization, Cisco Webex, UC, Zoom, WAN, Frost, Mobile phone

SALT LAKE CITY, UT, ROCHESTER, NY, Aug. 09, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was recognized by Frost & Sullivan as a Leader in the UCaaS Market in their 2023 Frost Radar™ report after recent analysis.

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SALT LAKE CITY, UT, ROCHESTER, NY, Aug. 09, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was recognized by Frost & Sullivan as a Leader in the UCaaS Market in their 2023 Frost Radar™ report after recent analysis.
This position was driven primarily by CallTower’s significant accomplishments with Microsoft Teams, Webex and Zoom solutions and key business integrations .
Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams for Operator Connect and Direct Routing, Webex and Zoom.
“We are thrilled to receive this distinguished recognition from Frost & Sullivan for our UCaaS offerings,” added CallTower Chief Revenue Officer William Rubio.

8x8, Inc. Reports First Quarter Fiscal 2024 Financial Results

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Tuesday, August 8, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.
First Quarter Fiscal 2024 Financial Results:
Total revenue decreased 2% year-over-year to $183.3 million.
First Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
Total ARR was $703.0 million, an increase of 2% from the end of the same period last year.
Cash provided by operating activities was $26.5 million for the first quarter of fiscal 2024, compared to $5.8 million in the first quarter of fiscal 2023.

Upland Panviva Now Available on Genesys AppFoundry

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Tuesday, August 8, 2023

Software, Technology, Data Management, Apps, Applications, Cloud, Workforce, Partnership, CCAA, API, Organization, City centre, AI, SVP, Knowledge management, Video game, Genesys

Upland Software, Inc. (NASDAQ: UPLD) today, announced that Panviva, the omnichannel knowledge platform built for highly regulated industries, is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions.

Key Points:

Upland Software, Inc. (NASDAQ: UPLD) today, announced that Panviva, the omnichannel knowledge platform built for highly regulated industries, is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions.
“We are thrilled to be part of the Genesys AppFoundry ecosystem allowing Genesys Cloud CX customers to leverage Panviva’s powerful knowledge management capabilities,” said Keith Berg, SVP and General Manager of Contact Center Productivity solutions at Upland.
As a Premium App on Genesys AppFoundry, Genesys customers have the benefit of having their Panviva subscriptions included on their Genesys invoice thereby simplifying vendor management.
To learn more about the specific features and benefits of Panviva’s Genesys Cloud CX integration, visit our AppFoundry listing .

Frost & Sullivan Recognizes Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions & Advanced AI Capabilities

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Tuesday, August 8, 2023

Natural language processing, Automotive Executive of the Year Award, Feedback, Societas Europaea, CCAA, CX, Organization, Automation, Machine learning, SAN, CRM, Artificial intelligence, AI, System, Frost, Online shopping, Sales, European

SAN ANTONIO, Aug. 8, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the cloud contact center industry and, based on its findings, recognizes Puzzel with the 2023 European Company of the Year Award. Puzzel is a market-leading European contact center-as-a-service (CCaaS) software provider with over 20 years of industry-proven experience, delivering a superior customer experience (CX) by combining an empathetic human touch with disruptive technologies.

Key Points:

SAN ANTONIO, Aug. 8, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the cloud contact center industry and, based on its findings, recognizes Puzzel with the 2023 European Company of the Year Award.
The company's suite features a comprehensive set of productivity and planning tools to boost performance and build an enhanced CX.
The company's state-of-the-art solutions streamline workflows for agents and boost performance to drive business growth.
To find out more about Puzzel and the Frost & Sullivan Company of the Year Award, download the report at: https://www.frost.com/wp-content/uploads/2023/08/Award-Writeup_Puzzel.pdf

Frost & Sullivan Recognizes Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions & Advanced AI Capabilities

Retrieved on:

Tuesday, August 8, 2023

SAN ANTONIO, Aug. 8, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the cloud contact center industry and, based on its findings, recognizes Puzzel with the 2023 European Company of the Year Award. Puzzel is a market-leading European contact center-as-a-service (CCaaS) software provider with over 20 years of industry-proven experience, delivering a superior customer experience (CX) by combining an empathetic human touch with disruptive technologies.

Key Points:

SAN ANTONIO, Aug. 8, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the cloud contact center industry and, based on its findings, recognizes Puzzel with the 2023 European Company of the Year Award.
The company's suite features a comprehensive set of productivity and planning tools to boost performance and build an enhanced CX.
The company's state-of-the-art solutions streamline workflows for agents and boost performance to drive business growth.
To find out more about Puzzel and the Frost & Sullivan Company of the Year Award, download the report at: https://www.frost.com/wp-content/uploads/2023/08/Award-Writeup_Puzzel.pdf