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Broadvoice Awarded 2023 INTERNET TELEPHONY Hosted VoIP Excellence Award

Retrieved on:

Wednesday, October 18, 2023

UCAA, Microsoft, UC, INTERNET, Human, Hosting, Salesforce, BroadVoice, Learning curve, TMC, PBX, SLA, Webhook, CCAA, Voice over IP, Mobile phone, Video game, IP

LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.

Key Points:

LOS ANGELES, Oct. 18, 2023 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market businesses and business process outsourcers (BPOs), announced that the Broadvoice b-hive UCaaS platform won a TMC INTERNET TELEPHONY Hosted VoIP Excellence Award for the third consecutive year.
"Congratulations to Broadvoice for being honored with an INTERNET TELEPHONY Hosted VoIP Excellence Award for innovation in IP communications.
Broadvoice has consistently demonstrated outstanding quality and has delivered exceptional solutions for its customers," said TMC CEO Rich Tehrani .
"We're honored to win the Hosted VoIP Excellence Award from INTERNET TELEPHONY for the third consecutive year," said Broadvoice Chief Product Officer George Mitsopoulos.

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

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Wednesday, October 18, 2023

Cloud, CX, Frost, Human, WFO, Workforce, Organization, Acquisition, EX, Research, Learning, Growth, Contact center telephony, City centre, SAN, WEM, Noise, AI, Automation, Empathy, CCAA, Voe, Management, Retail, Genesys

SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report. Frost & Sullivan recognized Genesys for its AI and digital innovations in workforce engagement management (WEM), global industry leadership and capabilities to help organizations deliver the power of empathy to every experience.

Key Points:

SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys® , a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report.
Through evaluations based on companies' strengths, innovation, growth and market position, the Frost Radar™: Workforce Optimization Solutions, 2023 report identifies leaders in the Contact Center as a Service (CCaaS) industry that are advancing workforce optimization (WFO).
According to Frost & Sullivan, a key factor in Genesys achieving the Leader ranking is its continued investment in Genesys AI.
The Frost Radar™: Workforce Optimization Solutions, 2023 report states, "Genesys' latest generative AI addition and acquisition of Exceed.ai expands its predictive, conversational language processing, and analytics capabilities.

Red White & Bloom Provides Update Relating to Aleafia Health

Retrieved on:

Thursday, October 12, 2023

OTC, RWB, Court, Ontario Superior Court of Justice, CSE, CCAA, Companies' Creditors Arrangement Act, Sale

TORONTO, Oct. 12, 2023 (GLOBE NEWSWIRE) -- Red White & Bloom Brands Inc. (CSE: RWB and OTC: RWBYF) (“RWB” or the “Company”) is providing an update on matters relating to Aleafia Health Inc. (“Aleafia Health”).

Key Points:

TORONTO, Oct. 12, 2023 (GLOBE NEWSWIRE) -- Red White & Bloom Brands Inc. (CSE: RWB and OTC: RWBYF) (“RWB” or the “Company”) is providing an update on matters relating to Aleafia Health Inc. (“Aleafia Health”).
As previously disclosed, the Stalking Horse Agreement provides for a reverse vesting transaction whereby a wholly-owned subsidiary of RWB would subscribe for shares of certain of Aleafia Health’s subsidiaries (collectively, the “Aleafia Purchased Entities”) and acquire specific intellectual property owned, licensed or leased by Aleafia Health.
Certain excluded assets and liabilities of the Aleafia Purchased Entities would be transferred to one or more corporations that would not be included among the Aleafia Purchased Entities at closing.
RWB’s subsidiary would be the sole shareholder of the Aleafia Purchased Entities following closing.

Aleafia Health Announces Successful Bids in Sale and Investment Solicitation Process

Retrieved on:

Thursday, October 12, 2023

Court, RWB, Ontario Superior Court of Justice, CCAA, Grimsby, Sale

TORONTO, Oct. 12, 2023 (GLOBE NEWSWIRE) -- Aleafia Health Inc. (“Aleafia” or the “Corporation”) announces that Red White & Bloom Brands Inc. (“RWB”) has been selected as the successful bidder pursuant to the Court-approved sale and investment solicitation process (the “SISP”) in connection with the previously announced proceedings of Aleafia and certain of its subsidiaries under the Companies’ Creditors Arrangement Act (the “CCAA”).

Key Points:

TORONTO, Oct. 12, 2023 (GLOBE NEWSWIRE) -- Aleafia Health Inc. (“Aleafia” or the “Corporation”) announces that Red White & Bloom Brands Inc. (“RWB”) has been selected as the successful bidder pursuant to the Court-approved sale and investment solicitation process (the “SISP”) in connection with the previously announced proceedings of Aleafia and certain of its subsidiaries under the Companies’ Creditors Arrangement Act (the “CCAA”).
The Stalking Horse Agreement was approved by the Court in the context of the SISP, in order to establish the baseline consideration for the Corporation’s business and assets.
In accordance with the terms of the SISP, Aleafia will be seeking Court approval of the Sale Transactions in connection with the SISP and authority to consummate the transactions provided for therein at the approval hearing which will be held on October 27, 2023.
If approved by the Court, closing of the RWB Transaction is expected to occur prior to November 22, 2023, and closing of the Property Sale is expected to occur prior to November 1, 2023.

First Orion Ushers in New Era of Outbound Call Spoof Protection with Launch of SENTRY

Retrieved on:

Tuesday, October 10, 2023

Identity theft, Human, CCAA, SENTRY, Communication, Insurance, ISO/IEC 27001:2013, API, UCAA, Telecommunications, Sales, Online shopping, Risk management

This innovative authentication solution allows enterprises to proactively block fraudulent, spoofed outbound calls and ensures their numbers are only used for legitimate calls.

Key Points:

This innovative authentication solution allows enterprises to proactively block fraudulent, spoofed outbound calls and ensures their numbers are only used for legitimate calls.
Account takeover fraud is one of the most common forms of identity theft and often involves scammers illegally spoofing phone numbers associated with reputable businesses.
The survey also found that four out of five respondents believed they received a phone call from a spoofed number.
To learn more about SENTRY and how it protects enterprises from having their numbers spoofed, visit firstorion.com/sentry/ .

Talkdesk Launches New Generative AI Features that Make AI More Responsible, Accurate, and Accessible in the Contact Center

Retrieved on:

Monday, October 16, 2023

Talkdesk®, Inc. , a global AI-powered contact center leader for enterprises of all sizes, today announced significant product updates that deepen the integration of generative AI (GenAI) within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds.

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Talkdesk®, Inc. , a global AI-powered contact center leader for enterprises of all sizes, today announced significant product updates that deepen the integration of generative AI (GenAI) within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds.
GenAI eliminates the need for conversation design and dynamically generates dialog creating a human-like experience with laser-precise responses.
Enterprises have also benefited from Talkdesk Virtual Agent and AI Trainer , a no-code AI model training tool for better automation using human-in-the-loop technology.
We’ve infused AI throughout the customer journey because, as a revenue-generating contact center, driving tangible results that improve the bottom line is non-negotiable.

Vonage Positioned as a Leader in the 2023 GartnerⓇ Magic Quadrant™ for Communications Platform as a Service

Retrieved on:

Thursday, October 12, 2023

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).

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Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
“This is a transformative time for cloud communications and how businesses use this technology,” said Rory Read, Vonage CEO and SVP, Head of Business Area Global Communications Platform for Ericsson.
Vonage CPaaS is part of the Vonage Communications Platform (VCP), which also includes UCaaS, CCaaS and Conversational Commerce applications.
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023

8x8 Brings New Video Functionality to 8x8 Contact Center for Elevated Customer Engagement

Retrieved on:

Thursday, October 5, 2023

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native video functionality for 8x8 Contact Center to enhance speed to resolution and overall customer experiences.

Key Points:

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native video functionality for 8x8 Contact Center to enhance speed to resolution and overall customer experiences.
The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution.
“By enabling our contact center agents to elevate customer interactions to video support, 8x8 provides us with the opportunity to remotely fix or re-evaluate 31% of issues quickly for a better, more seamless customer experience.
Key features and benefits of video functionality for 8x8 Contact Center include:
Ease of Use: the 8x8 XCaaS cloud platform enables organizations to leverage 8x8's native video escalation functionality for customer engagement with no integration required.

ArenaCX Launches CXHub, An Outsourcing Program In Partnership With Broadvoice

Retrieved on:

Thursday, October 12, 2023

Partnership, Microsoft, Human, CCAA, LOS, BPO, RFP, Software, Emergency, CX, UCAA, Video game, Sales, BroadVoice

LOS ANGELES AND NASHVILLE, Tenn., Oct. 12, 2023 /PRNewswire-PRWeb/ -- Today, during Nashville's Customer Contact Week, ArenaCX announced the launch of CXHub, a new outsourcing and staff augmentation program in partnership with Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS).

Key Points:

CXHub, powered by ArenaCX, offers seamless access to top-quality, global BPOs for Broadvoice customers and customers of other CCaaS and UCaaS systems.
"95% of Fortune 500 companies leverage outsourcing, and for good reason," says Alan Pendleton, CEO of ArenaCX.
Improved operational flexibility: Staff augmentation and outsourcing allow users to leverage seasonality, new product launches, skills gaps, and changes in call volume.
With this program, ArenaCX also becomes an authorized partner of Broadvoice software, which complements the ArenaCX contact center technology stack of hardware, software, staff augmentation (BPO), and professional services.

Intermedia Cloud Communications Honored with 2023 Frost & Sullivan Best Practices New Product Innovation Award in the Global UCaaS Archiving Market

Retrieved on:

Thursday, October 12, 2023

SUNNYVALE, Calif., Oct. 12, 2023 /PRNewswire/ -- Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, announced it has been recognized with the prestigious Best Practices New Product Innovation Award from preeminent analyst firm, Frost & Sullivan, for its groundbreaking Intermedia Unite Archiving solution. Frost & Sullivan presents the New Product Innovation Award to companies at the forefront of innovation and growth in their respective industries, applying a rigorous analytical process to evaluate multiple nominees before determining the final award recipient.

Key Points:

Frost & Sullivan presents the New Product Innovation Award to companies at the forefront of innovation and growth in their respective industries, applying a rigorous analytical process to evaluate multiple nominees before determining the final award recipient.
Intermedia Unite Archiving, which is available to customers of the all-in-one communications, collaboration, and contact center solution, Intermedia Unite, addresses this challenge by automating communications data collection and archiving to facilitate cross-channel data compliance, unified search, and reporting.
As Frost & Sullivan noted in its evaluation report, Unite Archiving has already distinguished itself amongst the competition since its launch earlier this year.
"We are deeply honored to receive the 2023 Frost & Sullivan Best Practices New Product Innovation Award for Intermedia Unite Archiving.