Australian Utilities Go Digital to Meet Multiple Challenges
“Digital transformation is no longer a choice for Australian utilities,” said Michael Gale, ISG partner in Australia.
- “Digital transformation is no longer a choice for Australian utilities,” said Michael Gale, ISG partner in Australia.
- Traditional utilities face competition from new market entrants, while consumers expect an improved, omnichannel customer experience.
- Further heightening the pressure, increasingly connected systems in Australian power grids have broadened the scope of potential cyberattacks, making it harder for utilities to manage risks, the report says.
- “Experienced service providers are helping Australian utilities overcome a cybersecurity skills shortage to build essential protections.”
The report also explores other trends in the Australian power and utilities industry, including the growing deployment of microgrids in remote regions and the gradual transition to electric vehicles.