Customer interaction management

Inbenta Adds New Zendesk Sunshine Conversations Integration to Boost its Omnichannel Capabilities

Retrieved on: 
Thursday, November 4, 2021
Knowledge, NLU, Customer, Churn, Organization, Knowledge management, CEO, Technology, Chatbot, Zendesk, AI, Partnership, Silicon, Computer telephony integration, Customer interaction management, Enterprise search, Mobile phone, Customer service, Video game console

Inbenta Technologies, a global leader in Symbolic AI-based Customer Interaction applications, announced new integrations with Zendesk, Inc as part of the company's focus to bolster its omnichannel capabilities and customer experience.

Key Points: 
  • Inbenta Technologies, a global leader in Symbolic AI-based Customer Interaction applications, announced new integrations with Zendesk, Inc as part of the company's focus to bolster its omnichannel capabilities and customer experience.
  • "We are very happy to expand the capabilities of Inbenta with this cooperation with Zendesk Sunshine Conversations and help teams optimize their chatbot's potential," said Jordi Torras, CEO of Inbenta.
  • "The integration of Inbenta's platform with Zendesk Sunshine Conversations enables organizations to deploy chatbots that can engage in complex conversations with minimal training using Inbenta's technologies, while seamlessly catering to new customer demands across multiple channels and platforms with Zendesk Sunshine Conversations."
  • "Our partnership with Zendesk Sunshine Conversations will really help Inbenta customers extend the power of our Symbolic AI to multiple channels all at once.

Pega Recognized as the Highest Ranked Vendor by Gartner® in 2021 Critical Capabilities for Sales Force Automation

Retrieved on: 
Tuesday, September 21, 2021
NASDAQ, Gartner, Customer interaction management, SFA, AI, Automation, CRM, Skeleton, Face, Leadership, Intelligence, Forrester, Organization, Sales

Among the three use cases examined in the report, Pega received the highest score of any vendor in the B2B (4.33/5), B2C (4.48/5), and Indirect/Relationship Sales (4.47/5) use cases for Pega Sales Automation .

Key Points: 
  • Among the three use cases examined in the report, Pega received the highest score of any vendor in the B2B (4.33/5), B2C (4.48/5), and Indirect/Relationship Sales (4.47/5) use cases for Pega Sales Automation .
  • Gartner evaluated 16 sales force automation (SFA) vendors based on 10 core sales execution capabilities and how they apply to three specific use cases.
  • This report is a companion to the 2021 Gartner Magic Quadrantfor Sales Force Automation (2), which named Pega a Visionary in the market for the fourth consecutive time.
  • Pega Sales Automation uses AI and automation to help optimize sales processes so salespeople can focus on the right opportunities and actions to help drive results.

QLess Partners with Government Agencies in California to Protect Public Health Through Digital Line Management

Retrieved on: 
Friday, June 26, 2020
Public policy, Government, Software, Internet, State, Local, Health, Infectious diseases, Technology, Mobile, Wireless, Queue management, Customer interaction management, QLess

QLess enables virtual check-ins through a dedicated online portal with real-time SMS updates about an individuals place in line and expected wait times.

Key Points: 
  • QLess enables virtual check-ins through a dedicated online portal with real-time SMS updates about an individuals place in line and expected wait times.
  • Government agencies face complex issues when it comes to managing customer flow, says CEO Kevin Grauman.
  • QLess virtually eliminates lines (and crowded waiting rooms), while allowing government staff to continue to serve the public.
  • For more information about solutions by QLess for customer interaction management in the essential services sectors, please visit http://info.qless.com/blog/qless-coronavirus-solutions .

QLess Partners With 6 Colleges to Encourage Social Distancing With Digital Line Management

Retrieved on: 
Monday, June 1, 2020
Internet, Health, Data management, Infectious diseases, Technology, University, Education, Mobile, Wireless, Mobile telecommunications, Telecommunications, Coronaviridae, Mobile technology, Animal virology, Queue management, Coronavirus, QLess, SMS, Customer interaction management

Through a dedicated online portal, QLess enables virtual check-ins with real-time SMS updates about wait times.

Key Points: 
  • Through a dedicated online portal, QLess enables virtual check-ins with real-time SMS updates about wait times.
  • By supporting mobile or home waiting, schools can assist in maintaining physical distancing efforts and in minimizing the risk of spreading the coronavirus.
  • Colleges and universities face specific issues when it comes to managing their student services, says QLess CEO Kevin Grauman.
  • For more information about solutions by QLess for customer interaction management in the higher education sector, please visit http://info.qless.com/blog/qless-coronavirus-solutions .

Data Age Business Systems Partners With Podium Customer Interaction Management

Retrieved on: 
Tuesday, April 2, 2019
Podium, Marketing, Customer interaction management, Customer experience, Business, Customer relationship management, Brand management, Services marketing

CLEARWATER, Fla., April 02, 2019 /PRNewswire-PRWeb/ -- Data Age Business Systems , the developers of PawnMaster and Buy/Sell Plus, are proud to announce their partnership with Podium , the leading customer review management and interaction platform.

Key Points: 
  • CLEARWATER, Fla., April 02, 2019 /PRNewswire-PRWeb/ -- Data Age Business Systems , the developers of PawnMaster and Buy/Sell Plus, are proud to announce their partnership with Podium , the leading customer review management and interaction platform.
  • Podium is used by over 30,000 businesses worldwide, and Data Age Business Systems is looking forward to taking full advantage of the customer touch technology Podium has to offer.
  • "Online reviews are huge," says Len Summa, CEO of Data Age Business Systems.
  • We'll not only be using Podium in-house for our own customer interaction management, but we'll also get our customers on board with it.