NLU

Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award

Retrieved on: 
Monday, March 18, 2024
Technology, Electronic Commerce, Communications, Software, Media, Audio, Video, Digital Marketing, Retail, Artificial Intelligence, Online Retail, TMC, Conversation, Chatbot, CRM, Multimedia, IVR, NLU, Workforce, Customer service

Cognigy , a global leader in AI-driven customer service solutions, announced today that TMC , a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.

Key Points: 
  • Cognigy , a global leader in AI-driven customer service solutions, announced today that TMC , a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.
  • View the full release here: https://www.businesswire.com/news/home/20240318048292/en/
    Cognigy.AI has been named a 2024 Product of the Year Award winner by CUSTOMER magazine.
  • In response to the award, Philipp Heltewig, CEO & Co-founder of Cognigy, stated, "We are proud to receive the 2024 CUSTOMER magazine Product of the Year Award.
  • “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cognigy with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC.

3CLogic Accelerates Investment in European Market to Support Growth

Retrieved on: 
Wednesday, March 20, 2024
Cloud, Knowledge, Customer support, CRM, ROI, HR, Growth, ServiceNow, EX, Partnership, Chatbot, SVP, SAP, Acquisition, CX, AWS, Dell Compellent, NLU, Conversation, Dell, Sales

ROCKVILLE, Md., March 20, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Cloud Contact Center provider for service management platforms, today announced the opening of its European office. The initiative will be spearheaded by its newest EMEA hire, Andy Hardy, who will lead the company's sales and partnership efforts.

Key Points: 
  • Adopting 3CLogic allows them to do it while also leveraging their investment in platforms of record, such as ServiceNow, generating substantial ROI.
  • I'm very excited to bring the success 3CLogic has enjoyed in the US to the European market," asserts Andy Hardy, VP of EMEA at 3CLogic.
  • "Andy's local market knowledge, technical abilities, and partner relationships are a real asset for our 3CLogic team, customers, and partners.
  • With the growth in the European market, 3CLogic is expected to unveil its next set of globally available capabilities at ServiceNow's upcoming annual Knowledge 2024 event this May in Las Vegas.

3CLogic Accelerates Investment in European Market to Support Growth

Retrieved on: 
Wednesday, March 20, 2024
Cloud, Knowledge, Customer support, CRM, ROI, HR, Growth, ServiceNow, EX, Partnership, Chatbot, SVP, SAP, Acquisition, CX, AWS, Dell Compellent, NLU, Conversation, Dell, Sales

ROCKVILLE, Md., March 20, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Cloud Contact Center provider for service management platforms, today announced the opening of its European office. The initiative will be spearheaded by its newest EMEA hire, Andy Hardy, who will lead the company's sales and partnership efforts.

Key Points: 
  • Adopting 3CLogic allows them to do it while also leveraging their investment in platforms of record, such as ServiceNow, generating substantial ROI.
  • I'm very excited to bring the success 3CLogic has enjoyed in the US to the European market," asserts Andy Hardy, VP of EMEA at 3CLogic.
  • "Andy's local market knowledge, technical abilities, and partner relationships are a real asset for our 3CLogic team, customers, and partners.
  • With the growth in the European market, 3CLogic is expected to unveil its next set of globally available capabilities at ServiceNow's upcoming annual Knowledge 2024 event this May in Las Vegas.

Hyro and Disruptive Innovations Partner to Create a Voice-AI-Based Blueprint for Healthcare Call Centers

Retrieved on: 
Tuesday, March 12, 2024
Friction, Job satisfaction, Responsibility, Health, Partnership, Patient, Communication, NLU, Multimedia, Human

NEW YORK, March 12, 2024 /PRNewswire/ -- Hyro, a leading provider of Responsible AI-Powered Communications for healthcare, and Disruptive Innovations, a renowned digital business and technology consulting firm specializing in healthcare, today officially announced their existing, long-term strategic partnership.

Key Points: 
  • NEW YORK, March 12, 2024 /PRNewswire/ -- Hyro , a leading provider of Responsible AI-Powered Communications for healthcare, and Disruptive Innovations , a renowned digital business and technology consulting firm specializing in healthcare, today officially announced their existing, long-term strategic partnership.
  • Disruptive Innovations, known for its expertise in crafting customized solution blueprints for forward-thinking health systems, identified Hyro as an ideal partner due to its industry-leading voice AI technology.
  • Enhancing patient experience: Natural language understanding (NLU) and personalized responses offered by Hyro's AI assistants create more engaging experiences, minimizing friction and improving overall satisfaction.
  • "Disruptive Innovations is thrilled to formally announce our strategic partnership with Hyro, a leading Responsible AI-Powered Communications platform in the healthcare space," said David Wright, Founder & CEO of Disruptive Innovations.

Most Enterprises Will Begin to Address Customer Experience Visibility by 2027, ISG Expert Says

Retrieved on: 
Tuesday, February 20, 2024
Software, Mobile, Wireless, Networks, Professional Services, Data Management, Technology, Artificial Intelligence, Other Communications, Digital Marketing, Security, Communications, Other Technology, Consulting, Managed services, Talent, Montefiore Medical Center, Software as a service, NLU, Organization, Automation, Head, Loyalty, Activision Blizzard, PBS, Comcast, CIO, ISG, L&D, SoulCycle, EMA, Product management, Digital, Telecom, CX, Organization development, Research, Innovation, Marketing, Learning Technology Partners, AI, Intelligence, Procurement, Customer success, Triage, Technology Business Management Council, Engagement, Mastercard, Management

Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.

Key Points: 
  • Two-thirds of organizations will begin to streamline analytics, performance and customer data integration efforts by 2027 for better visibility into customer experience and to boost customer loyalty and value, says an expert with leading global technology research and advisory firm Information Services Group ( ISG ) (Nasdaq: III ) and chair of an upcoming ISG event.
  • “Customer engagement has often been viewed as a costly necessity that needs to be contained, when, in reality, customer experiences have a direct impact on revenue,” said Keith Dawson, ISG research director and chair of the upcoming ISG Xperience Summit.
  • “AI has already established itself as a powerful presence in the customer experience.
  • By 2025, our research finds seven in 10 customer service interactions will be some combination of automated conversational self-service and live agents.

Generative AI (GenAI) 2023 and Beyond: Growth Opportunities in CX, Advanced Analytics, KM Performance, Language Translation at Scale

Retrieved on: 
Wednesday, December 20, 2023
Contact, Next, NLU, Generative, Artificial intelligence, Automation, CX, Synthetic media, Traction, Medical device

The Race is on to Capitalize on Generative AI in the Contact Center" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The Race is on to Capitalize on Generative AI in the Contact Center" report has been added to ResearchAndMarkets.com's offering.
  • The continuous evolution of artificial intelligence (AI) has given rise to GenAI, with profound implications for businesses across various industries.
  • Drawing insights from existing datasets, these models exhibit impressive natural language understanding (NLU) capabilities, introducing a human-like aspect to AI.
  • It represents a next-generation AI for contact centers, building upon initial AI applications such as intelligent virtual agents, personalization, and advanced analytics.

NICE Actimize Cloud-Based SURVEIL-X Secures 2023 RegTech Insight USA Award for “Best e-Comms Surveillance Solution”

Retrieved on: 
Monday, December 4, 2023
Data Management, Banking, Technology, Professional Services, Security, Apps, Applications, Software, Networks, Legal, Fintech, Finance, E-Comm, NICE Ltd., NLU, Tag Team (group), Regulatory technology, Horizontal integration, EVP, Social media, Communication, Human, Pharmaceutical industry

NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for “Best e-Comms Surveillance Solution.” Initially shortlisted by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its independent RegTech advisory board.

Key Points: 
  • NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for “Best e-Comms Surveillance Solution.” Initially shortlisted by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its independent RegTech advisory board.
  • NICE Actimize’s SURVEIL-X Communication Surveillance solution offers comprehensive coverage for all communication modalities (e-mail, chat, video, and voice), asset classes, and languages in a single cloud-ready solution.
  • “As regulatory fines exceed $2 billion in 2023, and are expected to increase, NICE Actimize communication surveillance solutions provide comprehensive coverage, key during this critical period of increased enforcement actions,” said Chris Wooten, EVP, Vertical Markets, NICE.
  • “We thank the judges and voters for the RegTech Insight USA Awards for recognizing the innovation in our communications surveillance solution.”
    “Congratulations to NICE Actimize for winning the Best e-Comms Surveillance Solution award in this year’s A-Team Group RegTech Insight Awards USA 2023.

Uniphore Recognized as a Leader in Latest Opus Intelliview Report on Enterprise Intelligent Assistants in Conversational AI

Retrieved on: 
Tuesday, November 28, 2023
Networks, Data Management, Technology, Artificial Intelligence, Software, Opus, Knowledge, Natural language, LLM, Generative, Synthetic media, Privacy, Platform, EX, NLU, CX, Computer vision, Conversation, Growth, Human, Affective computing, Customer service, Uniphore, AI, Enterprise

Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.

Key Points: 
  • Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.
  • Uniphore is recognized for its standout applications, U-Self Serve and U-Assist, which provide enterprise-grade AI for improved customer and employee experiences.
  • “It’s an honor to see Uniphore recognized by Opus Research as a Leader in Enterprise Intelligent Assistants.
  • “We have more than 15 years of experience in the enterprise AI space and will continue to pursue our mission of transforming every part of the enterprise via our AI-native platform.”

Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox

Retrieved on: 
Tuesday, November 28, 2023
Internet, VoIP, Technology, Artificial Intelligence, Software, Natural language, Logical Volume Manager (Linux), Acquisition, Natural language processing, Organization, Risk management, Entrepreneurship, Investment, NLU, NLP, Automation, AI, Customer experience, Customer service, Sales, CX, Callictita cyara

Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox .

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox .
  • This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization.
  • The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments.
  • “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox.

NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2024 RiskTech100® Rankings

Retrieved on: 
Monday, November 27, 2023
Data Management, Public Policy, Government, Data Analytics, Technology, Apps, Applications, Other Communications, Business, Communications, Security, Other Professional Services, Legal, Finance, Fintech, Consulting, Artificial Intelligence, Professional Services, State, Local, Other Technology, Telecommunications, Software, Networks, Internet, NICE Ltd., Human, Research, Risk management, NLU, EVP, Communication, Mobile phone, American International Group

NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2024 RiskTech100® rankings for the fourth consecutive year.

Key Points: 
  • NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2024 RiskTech100® rankings for the fourth consecutive year.
  • In addition, NICE Actimize was positioned number fifteen in Chartis’ comprehensive list of top 100 global risk and compliance technology vendors.
  • Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
  • For further information on NICE Actimize solutions for financial crime compliance, please visit our web site here.