BofA Clients Had a Record 23.4 Billion Digital Interactions in 2023
CHARLOTTE, N.C., Feb. 12, 2024 /PRNewswire/ -- As Bank of America continues to personalize digital banking, clients are more frequently connecting with their finances digitally. In 2023, Bank of America clients connected with their finances more than 23.4 billion times through a combination of digital logins and proactive alerts – an 11% increase year over year and all-time record.
- Clients received more than 10.6 billion proactive digital alerts in 2023 – an increase of 12% year-over-year – giving them real-time insight into their financial lives.
- Over the course of 2023, clients also logged into their accounts 12.8 billion times to stay on top of their finances – including a record 3.3 billion logins in Q4, up 10% year-over-year.
- "Our clients unlocked convenience 23 billion times last year through digital interactions," said Nikki Katz, Head of Digital at Bank of America.
- These clients sent and received 1.24 billion payments worth $373 billion in 2023 – both record highs.