Rising Customer Expectations Makes “Exceptional” the New Service Baseline
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Thursday, September 8, 2022
Technology, Mobile, Wireless, Consulting, Telecommunications, Business, Professional Services, Software, Data Analytics, Outsourcing Business, ZEN, Technology, NYSE, Research, Titterton, CX, Pressure, Churn, Education, Investment, Organization, Human, Champion, Automation, Zendesk, Retail, Sales, Mobile phone, Emerging technologies
According to Zendesks CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations.
Key Points:
- According to Zendesks CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations.
- Yet organizations know they arent quite meeting these rising expectations, with Champions - those considered the highest standard-bearers - saying that unresolved queries are up 157% year over year.
- However, as customer expectations rise so does the pressure to continue to differentiate a product or service.
- Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.