City centre

transcosmos wins "CTI Forum Editors' Choice Award - Contact Center AI Customer Service Solution"

Retrieved on: 
Tuesday, April 23, 2024
Information and communications technology, City centre, DX, ICT, City, BPO, Information services, Sales

TOKYO, April 23, 2024 /PRNewswire-PRWeb/ -- transcosmos is proud to announce that the company received the Contact Center AI Customer Service Solution Award at the 2023 Editors' Choice Award hosted by the CTI Forum China on April 11, 2024.

Key Points: 
  • With its AI customer service solutions, transcosmos offers more personalized, intelligent customer experience services that help clients boost customer satisfaction.
  • Highly recognized for its outstanding AI customer service solutions tailored for each individual brand using large language models, transcosmos won the Contact Center AI Customer Service Solutions Award.
  • Against this backdrop, transcosmos launched customized AI customer service solutions underpinned by its omni-channel contact center services.
  • With its AI customer service solutions, transcosmos offers more personalized, intelligent customer experience services that help clients boost customer satisfaction.

Docupace Wins Gold, Silver and Bronze Stevie® Awards for Excellence in Sales & Customer Service

Retrieved on: 
Wednesday, April 17, 2024
Use, Organization, City centre, Customer service, Stevie Awards, Intelligence, Data, Gold, GOLD, Silver, Team, International business, Sales

HOLMDEL, N.J., April 17, 2024 /PRNewswire/ -- Docupace, the leading operational excellence platform for financial advisors and wealth management firms, has been presented with Gold, Silver and Bronze Stevie® Awards at the 18th Annual Stevie Awards for Sales & Customer Service.

Key Points: 
  • HOLMDEL, N.J., April 17, 2024 /PRNewswire/ -- Docupace, the leading operational excellence platform for financial advisors and wealth management firms, has been presented with Gold, Silver and Bronze Stevie® Awards at the 18th Annual Stevie Awards for Sales & Customer Service.
  • Watch the Docupace Support Team reflect on the well-earned recognition: Docupace wins 2024 Stevie® Awards for Sales & Customer Service.
  • The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals.
  • Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

OneCause Honored with Two Silver Stevie® Awards for Exceptional Customer Service

Retrieved on: 
Wednesday, April 17, 2024
City centre, Customer service, Stevie Awards, SMS, Employment, Customer, Name, Southwest Airlines, Organization, IBM

INDIANAPOLIS, April 17, 2024 /PRNewswire/ -- OneCause, a leading provider of digital fundraising technology, has been named an honoree in two categories of the 18th annual Stevie Awards for Sales & Customer Service:

Key Points: 
  • "We're honored to once again receive recognition for our exemplary customer service," said Steve Johns, chief executive officer at OneCause.
  • "While we take pride in offering innovative fundraising software, one of our true differentiators is in our people.
  • The highly engaged analysts on the OneCause customer support team employ a multi-channel approach and have provided support to over 11,000 nonprofit organizations via phone, email, SMS, live chat, and a dynamic help center.
  • "We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments."

Glance and EDCi Forge Strategic Partnership to Elevate Human-Centric Customer Experience Solutions

Retrieved on: 
Wednesday, April 17, 2024
Cloud, 1-Ethyl-3-(3-dimethylaminopropyl)carbodiimide, Philosophy, ROI, CX, Partnership, City centre, Organization

WAKEFIELD, Mass., April 17, 2024 /PRNewswire/ -- Today, Glance and EDCi proudly announce their strategic partnership, solidifying their mutual commitment to delivering outcome-driven, high-value solutions to their clientele. With a shared philosophy focused on human-centric customer experience (CX), this collaboration helps organizations derive more value from their CX infrastructure and strategy.

Key Points: 
  • WAKEFIELD, Mass., April 17, 2024 /PRNewswire/ -- Today, Glance and EDCi proudly announce their strategic partnership, solidifying their mutual commitment to delivering outcome-driven, high-value solutions to their clientele.
  • With a shared philosophy focused on human-centric customer experience (CX), this collaboration helps organizations derive more value from their CX infrastructure and strategy.
  • EDCi is a trusted IT professional services and technology advisor renowned for its expertise in crafting CX solutions that satisfy both immediate and long-term organizational goals.
  • With a robust 45-year legacy and an outstanding 98 percent customer retention rate, EDCi has evolved into a comprehensive enterprise solutions provider.

Capital Rx's Customer Care Team Wins 5 Stevie® Awards for Customer Service

Retrieved on: 
Wednesday, April 17, 2024
Organization, Pharmacy, City centre, PBM, Customer service, Stevie Awards, NPS, Client, Senior, PBA, Patient, Silver, Nursing

Capital Rx's approach to member service yields five 2024 Stevie® Awards for the department and leadership team members.

Key Points: 
  • Capital Rx's approach to member service yields five 2024 Stevie® Awards for the department and leadership team members.
  • Lisa Ellerhorst (Senior Director, Customer Care) and Gismell Abud (Senior Director, Customer Care Support & QA) also took home two Silver awards for Contact Center Leader of the Year and Customer Service Training Professional of the Year, respectively.
  • "We aim to provide patients with high-quality customer care and help our clients make informed decisions about how to manage their pharmacy benefit programs," said Will Tafoya, Senior Vice President, Customer Care.
  • I'm thankful to the Stevie Awards and humbled to lead such an amazing team as we redefine the expectations for member service in the PBM industry."

Horatio Honored As Dual Winners STEVIE® AWARD WINNER In 2024 Stevie® Awards For Sales & Customer Service

Retrieved on: 
Tuesday, April 16, 2024
Silver, City centre, Safety, Stevie Awards, Entrepreneurship, Customer service, Customer, Trust, Columbia Business School, Organization, Growth

NEW YORK, April 16, 2024 /PRNewswire/ -- Horatio, the customer service outsourcing company disrupting the industry at large, has been named one of 2024's STEVIE® award winners in the 18th annual Stevie® Awards for Sales & Customer Service.  Horatio received a bronze award in the category of Contact Center or Customer Service Outsourcing Provider of the Year. Horatio CEO and Co-Founder, Jose Herrera, was awarded the silver medal for the 2024 Customer Service Leader of the Year.

Key Points: 
  • NEW YORK, April 16, 2024 /PRNewswire/ -- Horatio , the customer service outsourcing company disrupting the industry at large, has been named one of 2024's STEVIE® award winners in the 18th annual Stevie® Awards for Sales & Customer Service.
  • Horatio received a bronze award in the category of Contact Center or Customer Service Outsourcing Provider of the Year.
  • Horatio CEO and Co-Founder, Jose Herrera , was awarded the silver medal for the 2024 Customer Service Leader of the Year.
  • The Stevie Awards for Sales & Customer Service recognize the achievements of premiere sales, customer service, and call center professionals worldwide.

Stork Club Reproductive Care is Now Available in 100 Countries Globally, With Innovative Direct Pay Across 8,000 In-Network Providers

Retrieved on: 
Tuesday, April 16, 2024
Health, Stork Club, Conference, IVF, Cryopreservation, Child, The Stork Club, City centre, The Conference Board, SAN, Nightclub

SAN FRANCISCO, April 16, 2024 /PRNewswire/ -- Stork Club, a pioneering enterprise reproductive care benefits solution, announced today that employers and their covered employees with Stork Club global coverage can now access care in 100 countries, in addition to the U.S., with access to critical reproductive and family-building care at over 8,000 providers across the globe. 

Key Points: 
  • Instead, Stork Club pays in-network providers directly, removing an unnecessary step, reducing cost, and streamlining member experience.
  • SAN FRANCISCO, April 16, 2024 /PRNewswire/ -- Stork Club , a pioneering enterprise reproductive care benefits solution, announced today that employers and their covered employees with Stork Club global coverage can now access care in 100 countries, in addition to the U.S., with access to critical reproductive and family-building care at over 8,000 providers across the globe.
  • Additionally, early this year, Stork Club successfully implemented a Direct Pay approach globally, enabling a streamlined member experience where members don't have to use virtual or physical benefits cards to prepay for their care.
  • As part of its continuous development of enterprise-ready care, Stork Club also now offers dedicated Care Partners across the globe.

BENECARD PBF WINS GOLD AWARD IN 2024 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

Retrieved on: 
Monday, April 15, 2024
Bellagio (resort), Pharmacist, City centre, Contact, Stevie Awards, Customer service, Organization, International business, Nursing

The organization was a Gold Winner for Contact Center of the Year, up to 100 seats in the other services industry category.

Key Points: 
  • The organization was a Gold Winner for Contact Center of the Year, up to 100 seats in the other services industry category.
  • The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards® and International Business Awards®.
  • Entries were stringently evaluated and considered in more than 90 categories for customer service and contact center achievements.
  • "The BeneCard PBF award submission, 'Our Members Are Our Purpose,' reflected the critical role that our Customer Service, Contact Center team representatives play as they interact directly with our members.

Sotheby's International Realty Opens First Office in Poland

Retrieved on: 
Monday, April 15, 2024
International, Equal, Sotheby's International Realty, Sotheby's, Heart, City centre, Culture, Marketing, Growth

NEW YORK, April 15, 2024 /PRNewswire/ -- Sotheby's International Realty today announced the opening of Poland Sotheby's International Realty, signifying the brand's 194th office in Europe.

Key Points: 
  • NEW YORK, April 15, 2024 /PRNewswire/ -- Sotheby's International Realty today announced the opening of Poland Sotheby's International Realty, signifying the brand's 194th office in Europe.
  • An international businessman, Gebrauskas is also an owner of Baltic Sotheby's International Realty in Lithuania.
  • The affiliate network is operated by Sotheby's International Realty Affiliates LLC, and the company owned brokerages are operated by Sotheby's International Realty, Inc.
  • Both Sotheby's International Realty Affiliates LLC and Sotheby's International Realty, Inc. fully support the principles of the Fair Housing Act and the Equal Opportunity Act.

OA500 Recognizes Sales Focus Inc. as One of the Best Business Outsourcing Firms in the World

Retrieved on: 
Friday, April 12, 2024
Knowledge, SFI, Marketing, BPO, Acquisition, 362nd, KPO, City centre, Knowledge process outsourcing, Sales

CHARLESTON, S.C., April 12, 2024 /PRNewswire/ -- Sales Focus Inc. (SFI), a leading provider of outsourced sales solutions, was recognized as the 362nd best Business Outsourcing Firm in the world in the 2024 OA500 Global Outsourcing Firm Index by Outsource Accelerator.

Key Points: 
  • Sales Focus Inc., a sales outsourcing leader, has been recognized as one of the world's best Business Outsourcing Firms in the 2024 OA500 Global Outsourcing Firm Index by Outsource Accelerator.
  • CHARLESTON, S.C., April 12, 2024 /PRNewswire/ -- Sales Focus Inc. (SFI), a leading provider of outsourced sales solutions, was recognized as the 362nd best Business Outsourcing Firm in the world in the 2024 OA500 Global Outsourcing Firm Index by Outsource Accelerator.
  • Outsource Accelerator's comprehensive analysis involved evaluating 2,847 outsourcing firms from 83 countries to identify the top 500 outsourcing firms globally.
  • "We are delighted to be recognized as one of the top Business Outsourcing Firms in the world by Outsource Accelerator," said Sales Focus Inc.