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ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speaker on Resilience and Work-Life Balance, to Keynote Event

Retrieved on: 
Tuesday, February 20, 2024
Consulting, Education, Technology, Professional Services, Outsourcing Business, Communications, Training, Digital Marketing, Apps, Applications, Software, Human Resources, Interface (computing), Expo, Workplace, Multimedia, Culture, Hobby, Exhibition, Digital, Leg, City centre, ICMI, Motivational speaker, Knowledge, Online shopping

ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career.

Key Points: 
  • ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career.
  • View the full release here: https://www.businesswire.com/news/home/20240220850004/en/
    ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speaker on Resilience and Work-Life Balance, to Keynote Event (Photo: Business Wire)
    In a fast-paced world where challenges are relentless and solutions seem out of reach, there has never been a more important time to have a conversation on resilience.
  • Cindee Stott, Events Director, ICMI said, “Our digital event was created to deliver contact center professionals with the tools, knowledge and connections that will advance their performance and career.
  • Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for free.

USAA Bank Raises the Bar Among Financial Services, While Credit Unions Bounce Back After 5-Year Slide, ACSI Data Show

Retrieved on: 
Tuesday, February 20, 2024
Banking, Professional Services, Finance, Online, ATM, Incidence, Marketing, Michigan State University, Fidelity, Capital One, Bank, Credit, UBS, Chase, PNC Financial Services, ACSI, Toronto-Dominion Bank, Citibank, LPL Financial, University, COVID-19, City centre, Associate, LPL, Regions Financial Corporation, Bank of America, Retail

According to the American Customer Satisfaction Index (ACSI®) Finance Study 2023-2024 , all four industries measured — banks, credit unions, financial advisors, and online investment — experience upticks in satisfaction.

Key Points: 
  • According to the American Customer Satisfaction Index (ACSI®) Finance Study 2023-2024 , all four industries measured — banks, credit unions, financial advisors, and online investment — experience upticks in satisfaction.
  • Banks (up 3%) and financial advisors (up 1%) lead the way with scores of 80 on the ACSI’s 100-point scale.
  • “While banks and credit unions have improved their customer service via digital channels like websites and mobile apps, consumers still appreciate the personal touch.
  • USAA Bank, available to military-affiliated individuals and families only, leads all banks with an ACSI score of 87, setting the bar for website satisfaction and mobile reliability.

Virgin Mobile KSA Chooses IST Networks for Genesys Cloud Migration

Retrieved on: 
Thursday, March 7, 2024
Cloud, Engineering, Social media, Chatbot, CST, AI, IST, Partnership, Platinum, Growth, Customer, City centre, Human, Contact, WhatsApp, Customer experience, Organization, Virgin Mobile, Telecommunications, Conversation, Workforce, CX, Genesys, Mobile phone

RIYADH, Saudi Arabia, March 7, 2024 /PRNewswire/ -- IST Networks, a leading CX Technology system integrator and platinum Genesys partner, is proud to announce a strategic Customer Experience Transformation project with Virgin Mobile KSA.

Key Points: 
  • RIYADH, Saudi Arabia, March 7, 2024 /PRNewswire/ -- IST Networks, a leading CX Technology system integrator and platinum Genesys partner, is proud to announce a strategic Customer Experience Transformation project with Virgin Mobile KSA.
  • This initiative will migrate Virgin Mobile's siloed customer experience platforms to a unified Genesys Cloud solution, building on the existing relationship of more than five years between Virgin Mobile and IST Networks.
  • This partnership goes beyond a simple technology migration; it signifies a fundamental shift in how Virgin Mobile KSA engages with its customers.
  • "We are excited to deepen our partnership with Virgin Mobile KSA through this strategic migration to the Genesys Cloud platform," said Mohamed Fahmy, CEO of IST Networks.

Virgin Mobile KSA Chooses IST Networks for Genesys Cloud Migration

Retrieved on: 
Thursday, March 7, 2024
Cloud, Engineering, Social media, Chatbot, CST, AI, IST, Partnership, Platinum, Growth, Customer, City centre, Human, Contact, WhatsApp, Customer experience, Organization, Virgin Mobile, Telecommunications, Conversation, Workforce, CX, Genesys, Mobile phone

RIYADH, Saudi Arabia, March 7, 2024 /PRNewswire/ -- IST Networks, a leading CX Technology system integrator and platinum Genesys partner, is proud to announce a strategic Customer Experience Transformation project with Virgin Mobile KSA.

Key Points: 
  • RIYADH, Saudi Arabia, March 7, 2024 /PRNewswire/ -- IST Networks, a leading CX Technology system integrator and platinum Genesys partner, is proud to announce a strategic Customer Experience Transformation project with Virgin Mobile KSA.
  • This initiative will migrate Virgin Mobile's siloed customer experience platforms to a unified Genesys Cloud solution, building on the existing relationship of more than five years between Virgin Mobile and IST Networks.
  • This partnership goes beyond a simple technology migration; it signifies a fundamental shift in how Virgin Mobile KSA engages with its customers.
  • "We are excited to deepen our partnership with Virgin Mobile KSA through this strategic migration to the Genesys Cloud platform," said Mohamed Fahmy, CEO of IST Networks.

Huawei Released the Financial AI-based Contact Center Solution 2.0, Empowering the Global Financial Industry

Retrieved on: 
Tuesday, March 5, 2024
Workload, WFM, Emotion, AI, HD, MWC, Workforce, Applications of artificial intelligence, LLM, City centre, Huawei, Workforce management, Orientation

BARCELONA, Spain, March 5, 2024 /PRNewswire/ -- At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial industry.

Key Points: 
  • BARCELONA, Spain, March 5, 2024 /PRNewswire/ -- At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial industry.
  • Sophie Chen, Marketing Director of Huawei Software, and Frank Lu, Executive Solution Manager of the Huawei Digital Finance BU, discussed the trends of digitalization in the finance industry.
  • With 30-years experiences in contact centers, Huawei, a leader in the communication industry, has a deep understanding of 5G, AI, cloud, and HD video technologies.
  • With the launch of Huawei Financial AI-based Contact Center Solution 2.0, Huawei has reaffirmed its commitment to excellence in innovation and customer service.

AudioCodes AI-first Voca Conversational Interaction Center Wins Best Microsoft Teams Contact Center Award

Retrieved on: 
Monday, March 4, 2024
Opus, Managing editor, AudioCodes, Interest, AUDC, City centre, Host, Microsoft, CIC, Microsoft Teams, Video game

LOD, Israel, March 4, 2024 /PRNewswire/ --

Key Points: 
  • The Voca Conversational Interaction Center (CIC) Secures Top Honors in the 2024 CX Awards, Winning the Best Microsoft Teams Contact Center Solution
    Voca CIC is certified for Microsoft Teams and built in Azure, leveraging Azure Communications Services as the foundation for Teams integration
    Voca CIC is a primary engine for AudioCodes Live, which offers complete calling and contact center for Microsoft Teams
    AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced its Voca Conversational Interaction Center (Voca CIC) received the CX Award for Best Microsoft Teams Contact Center Solution by CX Today on February 29th, 2024.
  • Voca CIC set itself apart by deeply integrating with Microsoft Teams through Azure Communication Services, making it the only contact center solution as of today to offer an Azure-native, reliable integration with Microsoft Teams.
  • "We're honored to be selected as the leading Contact Center solution in the Microsoft Teams space", said Gidi Adlersberg, Head of Voca CIC Business Line at AudioCodes.
  • Voca CIC is available as a 30-day free trial on the AudioCodes website , as a native app on the Microsoft Teams Store or Microsoft AppSource .

Norfolk Southern and RapidSOS Unveil New Solution to Make Train Incident Response Safer and Smarter

Retrieved on: 
Thursday, February 29, 2024
Emergency, Emergency medical services, State of emergency, RapidSOS, Communication, Norfolk Southern Railway, NSC, Firefighter, City centre, Law enforcement, Partnership

As an industry leader with a focus on advancing safety, Norfolk Southern continuously seeks new ways to partner with first responders.

Key Points: 
  • As an industry leader with a focus on advancing safety, Norfolk Southern continuously seeks new ways to partner with first responders.
  • Rail incidents involving hazardous materials are rare, but when they happen, accurate train information is critical for first responders.
  • "Norfolk Southern is committed to being an industry leader in safety," said John Fleps, Norfolk Southern's Vice President of Safety.
  • "We are thrilled to work with Norfolk Southern to support our heroes in public safety to keep communities prepared and safe."

Intermedia Cloud Communications Drives Service Provider Success with Expanded Partner Program

Retrieved on: 
Thursday, February 29, 2024
Cloud, DIDS, J.D. Power, SP, SLA, Marketing, Safety, Ageing, UC/CC, Single (music), SMS, Unified communications, Frost, City centre, Human, Service provider, Telecommunications, Softswitch, Investment, Churn

SUNNYVALE, Calif., Feb. 29, 2024 /PRNewswire/ -- Intermedia Cloud Communications, a leading provider of cloud communications, collaboration, and productivity solutions to over 135,000 businesses and 7,500 channel partners, today announced a strategic expansion of its partner program tailored to meet the distinct challenges faced by Service Providers (SPs). With a proven track record of success in building cloud communications and collaboration businesses for partners, including many SPs, Intermedia is intensifying its focus on the SP community to help them deliver competitive and profitable unified communications, collaboration and customer experience solutions under their own brand.

Key Points: 
  • Intermedia's award-winning cloud solutions and holistic approach to partner success help Service Providers strengthen their brands, own their customer relationships, realize greater revenues, and thrive in the highly competitive and changing unified communications space
    SUNNYVALE, Calif., Feb. 29, 2024 /PRNewswire/ -- Intermedia Cloud Communications , a leading provider of cloud communications, collaboration, and productivity solutions to over 135,000 businesses and 7,500 channel partners, today announced a strategic expansion of its partner program tailored to meet the distinct challenges faced by Service Providers (SPs).
  • Couple this with Intermedia's innovative reseller partner program and 360-degree approach to partner support, and the formula for SP unified communications success emerges.
  • Jonathan McCormick, COO and CRO at Intermedia, commented: "As the cloud communications market continues its evolution, so do the incredible opportunities for Service Providers.
  • Click here to learn more about Intermedia's Partner Program for Service Providers, including more about its 360-degree approach to partner success.

Speech Analytics Market worth $7.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, February 28, 2024
Cloud, Google Cloud, OpenText, Acquisition, Algorithm, Human voice, Emotion, Voice over IP, AI, Delivery, Education, VOIP, Frustration, Verint Systems, City centre, Micro Focus, Human, Organization, Happiness, Data analysis, Speech, CX, SCA, AWS, Software, Partnership, Retail

Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.

Key Points: 
  • Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.
  • Speech analytics software increasingly integrates with VOIP (Voice over Internet Protocol) and messaging platforms to enhance customer interactions and glean valuable insights from communication channels.
  • The speech analytics software deployed across VOIP and messaging platforms offers organizations a comprehensive solution for monitoring, analyzing, and optimizing customer interactions across various communication channels.
  • To define, describe, and predict the Speech Analytics Market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.

Speech Analytics Market worth $7.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Wednesday, February 28, 2024
Cloud, Google Cloud, OpenText, Acquisition, Algorithm, Human voice, Emotion, Voice over IP, AI, Delivery, Education, VOIP, Frustration, Verint Systems, City centre, Micro Focus, Human, Organization, Happiness, Data analysis, Speech, CX, SCA, AWS, Software, Partnership, Retail

Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.

Key Points: 
  • Services are integral to the Speech Analytics Market, providing vital support and expertise to organizations embarking on the adoption journey.
  • Speech analytics software increasingly integrates with VOIP (Voice over Internet Protocol) and messaging platforms to enhance customer interactions and glean valuable insights from communication channels.
  • The speech analytics software deployed across VOIP and messaging platforms offers organizations a comprehensive solution for monitoring, analyzing, and optimizing customer interactions across various communication channels.
  • To define, describe, and predict the Speech Analytics Market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.