City centre

EFG Companies Shines Again with 2 Gold, 1 Silver and 1 Bronze Stevie Award Triumph!

Retrieved on: 
Thursday, April 18, 2024
Banking, Professional Services, Thought Leadership, General Automotive, Technology, Automotive, Small Business, Security, Other Professional Services, Insurance, Finance, Other Technology, Consulting, Organization, Home warranty, City centre, Business development, Workplace, Stevie Awards, Steward, SOE, Culture, Gold, Customer service, DFW, EFG, Customer, Multimedia, Student, Silver, Growth, International business

EFG Companies is celebrating multiple wins at the 18th Annual Stevie® Awards for Sales and Customer Service, bringing home two Gold, one Silver, and one Bronze award.

Key Points: 
  • EFG Companies is celebrating multiple wins at the 18th Annual Stevie® Awards for Sales and Customer Service, bringing home two Gold, one Silver, and one Bronze award.
  • The Stevie Awards organizes nine of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
  • View the full release here: https://www.businesswire.com/news/home/20240418441746/en/
    EFG Companies celebrates multiple wins at the 18th Annual Stevie® Awards for Sales and Customer Service, bringing home two Gold, one Silver, and one Bronze award.
  • With this latest awards sweep, EFG Companies has received 38 Stevie Awards over the past ten years.

Trupanion Wins Silver Stevie® Award in 2024 Stevie Awards for Sales & Customer Service

Retrieved on: 
Wednesday, April 17, 2024
Health, Professional Services, Veterinary, Insurance, Health Insurance, Silver, City centre, Pet, Stevie Awards, Parent, NPS, Customer service, Customer, Financial services, Organization, International business, Video game

Trupanion, Inc. (Nasdaq: TRUP) received the following awards at the 18th annual Stevie Awards for Sales & Customer Service:

Key Points: 
  • Trupanion, Inc. (Nasdaq: TRUP) received the following awards at the 18th annual Stevie Awards for Sales & Customer Service:
    A Silver Stevie® Award in the Contact Center of the Year, Financial Services category
    A Silver Stevie® Award in the Front-Line Customer Service Team of the Year, Financial Services category
    The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.
  • The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
  • In 2023, Trupanion’s Customer Service team supported over 41,000 members who needed round-the-clock support, calling in outside of normal business hours.
  • “It’s an honor to win silver in the 2024 Stevie Awards for Sales & Customer Service.

Loyalty Management Market worth $25.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Friday, April 26, 2024
Transfer, Capillary Technologies, Social media, AI, Prevalence, Research, Research and development, E-commerce, MEA, CFMS, VIP, Communication, InTouch, Fortune teller machine, NEFT, Intelligence, Bond, National Electronic Funds Transfer, Marketing, ATM, BFSI, RTGS, City centre, Organization, Growth, Accenture, Internet access

Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty.

Key Points: 
  • Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty.
  • The professional services segment contributed the largest market share in the Loyalty Management Market during the forecast period.
  • The growth in the professional services segment is governed by the complexity of operations and the deployment of loyalty management solutions.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Loyalty Management Market.

Loyalty Management Market worth $25.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Friday, April 26, 2024
Transfer, Capillary Technologies, Social media, AI, Prevalence, Research, Research and development, E-commerce, MEA, CFMS, VIP, Communication, InTouch, Fortune teller machine, NEFT, Intelligence, Bond, National Electronic Funds Transfer, Marketing, ATM, BFSI, RTGS, City centre, Organization, Growth, Accenture, Internet access

Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty.

Key Points: 
  • Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty.
  • The professional services segment contributed the largest market share in the Loyalty Management Market during the forecast period.
  • The growth in the professional services segment is governed by the complexity of operations and the deployment of loyalty management solutions.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Loyalty Management Market.

OneShield Announces Partnership with One Inc to Enhance Digital Payment Solution Offering

Retrieved on: 
Thursday, April 25, 2024
Inc., Insurance, Interview, Partnership, IA Financial Group, City centre, Growth

This will empower insurance carriers to harness more solutions, enhance capabilities, and provide added value to their policyholders.

Key Points: 
  • This will empower insurance carriers to harness more solutions, enhance capabilities, and provide added value to their policyholders.
  • OneShield and One Inc's partnership echoes their commitment to innovation and customer success in the insurance market.
  • Through this partnership, OneShield and One Inc will leverage their expertise to address these challenges and empower insurers to thrive in today's digital age.
  • One Inc's digital payment platform provides insurers a secure, seamless, and customizable payment process across multiple channels, including web, mobile, and call centers.

Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

Retrieved on: 
Thursday, April 25, 2024
Constellation, Knowledge, Education, ServiceNow, FSO, CX, ROI, City centre, Travel, SMS, Managed services, Conversation, Chatbot, Organization, Health, Speech analytics, Sales

ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Key Points: 
  • Multinational Insurance Broker to deploy 3CLogic's solution with ServiceNow's Financial Service Operations (FSO) platform to streamline customer experiences.
  • ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
  • The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
  • "It's no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency.

Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

Retrieved on: 
Thursday, April 25, 2024
Constellation, Knowledge, Education, ServiceNow, FSO, CX, ROI, City centre, Travel, SMS, Managed services, Conversation, Chatbot, Organization, Health, Speech analytics, Sales

ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Key Points: 
  • Multinational Insurance Broker to deploy 3CLogic's solution with ServiceNow's Financial Service Operations (FSO) platform to streamline customer experiences.
  • ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
  • The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
  • "It's no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency.

Simplilearn Receives Stevie® Award for Customer Service Success, Adding to Six Previous Awards

Retrieved on: 
Thursday, April 25, 2024
Online, City centre, Computing, Purdue University, Customer service, Business development, Stevie Awards, International business, University, IIT Roorkee, IIT Kanpur, Microsoft, CSAT, Customer, IIT, Roorkee, AWS, Organization, SAN, IBM, Tutoring

The company was honored with the Bronze award in the 18th annual Stevie Awards for Sales and Customer Service for 2024.

Key Points: 
  • The company was honored with the Bronze award in the 18th annual Stevie Awards for Sales and Customer Service for 2024.
  • The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals.
  • The Stevie Awards organizes nine of the world's leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
  • Notable advancements include the implementation of Arya, an automated customer service response system that reduced average handling time from 48 hours to 1-12 minutes.

Simplilearn Receives Stevie® Award for Customer Service Success, Adding to Six Previous Awards

Retrieved on: 
Thursday, April 25, 2024
Online, City centre, Computing, Purdue University, Customer service, Business development, Stevie Awards, International business, University, IIT Roorkee, IIT Kanpur, Microsoft, CSAT, Customer, IIT, Roorkee, AWS, Organization, SAN, IBM, Tutoring

The company was honored with the Bronze award in the 18th annual Stevie Awards for Sales and Customer Service for 2024.

Key Points: 
  • The company was honored with the Bronze award in the 18th annual Stevie Awards for Sales and Customer Service for 2024.
  • The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals.
  • The Stevie Awards organizes nine of the world's leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
  • Notable advancements include the implementation of Arya, an automated customer service response system that reduced average handling time from 48 hours to 1-12 minutes.

Anyone Home Unveils Leasing Assistant, the Industry's Most Eloquent AI Chatbot

Retrieved on: 
Tuesday, April 23, 2024
Chatbot, City centre, AI, NLP, AIM, Inhabit, Conference, Intelligence, TAA, Automation, Natural language, Assistant, Empathy, CRM, Natural language processing, Home, Website, Sales

KNOXVILLE, Tenn., April 23, 2024 /PRNewswire/ -- Anyone Home® by Inhabit, the industry's first prospect-centric customer engagement and leasing intelligence platform, today announced the latest advancements in their Chatbot with Live Chat which integrates cutting-edge generative artificial intelligence (AI). Anyone Home's release of Leasing Assistant, the AI-enabled Chatbot, will provide an unparalleled leasing experience for mid-market and enterprise property management organizations.  

Key Points: 
  • Anyone Home's release of Leasing Assistant, the AI-enabled Chatbot, will provide an unparalleled leasing experience for mid-market and enterprise property management organizations.
  • The announcement of Leasing Assistant marks the first component within Inhabit's new AI platform, the industry's only platform designed to blend human experience and empathy with the efficiency and scale of AI.
  • This allows them to adapt their leasing process, leasing playbook, and even their community offerings and amenities to better meet the needs of their target renters.
  • I'm thrilled for the next chapter as we build upon that using AI to drive more high-quality leads into their leasing funnel."