AVAYA

Enterprise Connect 2024 Brought the Enterprise Communications and Customer Experience Community Together to Improve Business Communications/CX

Retrieved on: 
Thursday, March 28, 2024
Software, Networks, Other Communications, Public Relations, Investor Relations, Data Management, Communications, Technology, Other Technology, Diamond, Theta, Jabra, AVAYA, AT&T, Labs, Learning, Unified communications management, CX, TransUnion, Enterprise, CallMiner, Goto, Zoom, Spotlight Awards, USAN, Telefónica, Emulator, Lunch, Cisco Webex, TD SYNNEX, Microsoft, Intrado, Cyber, BICS, Communication, ZOOM, IRIS, Medtronic, RingCentral, AWS, Uniphore, Woman, ViewSonic, Cargill, Exhibition, Singlewire Software, Gold, RSI, HP, Continuant, Organization, XTEN, Poly, AI, Cisco, Amazon Web Services, ASC, Security, Light-year, Syniverse, Consultant, Silver, Verizon Business, UC, AudioCodes, Motus, Electronics, Charter Communications, Ecosystem, Platinum, Delta Air Lines, Management

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience (CX), brought IT decision-makers together to improve business communications and CX.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience (CX), brought IT decision-makers together to improve business communications and CX.
  • “We had an extraordinary week bringing the industry together in person in Orlando and digitally,” said Eric Krapf, General Manager, Enterprise Connect.
  • “For more than 30 years, Enterprise Connect has brought corporate IT decision makers together with industry vendors, analysts, consultants, and channel partners to focus on the issues central to enterprise communications.
  • The Best of Enterprise Connect awards program recognized excellence and innovation in the enterprise communications and customer experience industry.

Wazo Appoints New Vice President of Sales for North America

Retrieved on: 
Monday, May 1, 2023
Communication, AVAYA, Cabletron Systems, UCAA, LAS, SMB, Organization, Member of the Scottish Parliament, Snyder, Growth, API, Avaya, Video game, Wazo of Liège, Cisco

LAS VEGAS, May 1, 2023 /PRNewswire-PRWeb/ -- Wazo, the provider of the UCaaS platform designed for MSPs, announces the appointment of David Snyder as Vice President of Sales for North America. In this role, Dave will be responsible for scaling the North America team and business as part of the company's international development strategy. "Dave's experience in scaling the business and revenue for high growth organizations is a huge asset to Wazo," said Nicolas Marchal, CEO of Wazo. "We have aggressive international expansion plans for 2023 and I'm thrilled to have such a visionary leader join us in consolidating our international footprint."

Key Points: 
  • LAS VEGAS, May 1, 2023 /PRNewswire-PRWeb/ -- Wazo , the provider of the UCaaS platform designed for MSPs, announces the appointment of David Snyder as Vice President of Sales for North America.
  • In this role, Dave will be responsible for scaling the North America team and business as part of the company's international development strategy.
  • "Dave's experience in scaling the business and revenue for high growth organizations is a huge asset to Wazo," said Nicolas Marchal, CEO of Wazo.
  • "I look forward to the opportunity to further develop the customer centric strategy and operations for Wazo in the North American markets."

Colt DCS appoints Gilly Cooper as the company's new Vice President of Human Resources

Retrieved on: 
Tuesday, February 7, 2023
Veritas, APJ, Human resources, HR, Human, Veritas Technologies, Culture, Colt, Telecommunications, International, Growth, AVAYA, Management, Creative industries

LONDON, Feb. 7, 2023 /PRNewswire/ -- Colt Data Centre Services (Colt DCS), global provider of hyperscale and large enterprise data centre solutions, today announced the appointment of Gilly Cooper to the role of Vice President of Human Resources (HR). Cooper will be responsible for leading Colt DCS' HR functions across the business's global team.  

Key Points: 
  • LONDON, Feb. 7, 2023 /PRNewswire/ -- Colt Data Centre Services (Colt DCS), global provider of hyperscale and large enterprise data centre solutions, today announced the appointment of Gilly Cooper to the role of Vice President of Human Resources (HR).
  • Cooper will be responsible for leading Colt DCS' HR functions across the business's global team.
  • Cooper's role as VP of HR will focus on several key aspects including the development of Colt DCS' talent pool.
  • "Gilly is an extremely impressive leader with an extensive understanding of the data centre business," said Niclas Sanfridsson, CEO at Colt DCS.

Colt DCS appoints Gilly Cooper as the company's new Vice President of Human Resources

Retrieved on: 
Tuesday, February 7, 2023
Veritas, APJ, Human resources, HR, Human, Veritas Technologies, Culture, Colt, Telecommunications, International, Growth, AVAYA, Management, Creative industries

LONDON, Feb. 7, 2023 /PRNewswire/ -- Colt Data Centre Services (Colt DCS), global provider of hyperscale and large enterprise data centre solutions, today announced the appointment of Gilly Cooper to the role of Vice President of Human Resources (HR). Cooper will be responsible for leading Colt DCS' HR functions across the business's global team.

Key Points: 
  • LONDON, Feb. 7, 2023 /PRNewswire/ -- Colt Data Centre Services (Colt DCS), global provider of hyperscale and large enterprise data centre solutions, today announced the appointment of Gilly Cooper to the role of Vice President of Human Resources (HR).
  • Cooper will be responsible for leading Colt DCS' HR functions across the business's global team.
  • Cooper's role as VP of HR will focus on several key aspects including the development of Colt DCS' talent pool.
  • "Gilly is an extremely impressive leader with an extensive understanding of the data centre business," said Niclas Sanfridsson, CEO at Colt DCS.

Cognigy Names Hardy Myers Senior Vice President, Business Development and Strategy, Amidst Accelerating Conversational AI Market

Retrieved on: 
Monday, October 17, 2022
Data Management, Technology, VoIP, Telecommunications, Software, Artificial Intelligence, CFO, Gartner, Lufthansa Group, AVST, Growth, Conversation, Multimedia, SVP, Myers, Technology, BioNTech, Human, Walt Disney, CEO, The Walt Disney Company, Solution, AVAYA, Leadership, Management, Chatbot

Cognigy , a market leader in Conversational AI, today announced that Hardy Myers has been appointed senior vice president, business development and strategy for the company.

Key Points: 
  • Cognigy , a market leader in Conversational AI, today announced that Hardy Myers has been appointed senior vice president, business development and strategy for the company.
  • View the full release here: https://www.businesswire.com/news/home/20221017005168/en/
    To further their leadership in conversational AI, Cognigy has appointed Hardy Myers as SVP, business development and strategy.
  • He has led teams in business development, partnerships, strategy and corporate development at industry-leading companies such as AVAYA, Intradiem and AVST.
  • Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes.

Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud

Retrieved on: 
Wednesday, March 30, 2022
Data Management, Technology, VoIP, Telecommunications, Software, Networks, Internet, Company, City centre, Partnership, AVYA, Experience, Identity, Business, NYSE, TM, CCAA, Identity-based security, Experience Economy, Security, Research, CEO, U.S. Securities and Exchange Commission, Enterprise, Element, Technology, Alcatel-Lucent Enterprise, Ecosystem, ALE, Solution, WEM, Terminology, AI, SM, Security (finance), Network equipment, Video game console, Avaya, IOT, AVAYA, ALCATEL-LUCENT ENTERPRISE

Through this partnership, ALE will offer Avaya OneCloud CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers.

Key Points: 
  • Through this partnership, ALE will offer Avaya OneCloud CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers.
  • The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need.
  • The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.
  • Business customers across the globe will be able to achieve their digital transformation and move to the cloud delivering differentiated customer experiences for their end customers and better work experiences for their employees.

Avaya Achieves CRN 5-Star Rating for Its Avaya Edge Partner Program – for Enabling Partner Innovation and Customer Success

Retrieved on: 
Monday, March 28, 2022
Data Management, Technology, VoIP, Telecommunications, Software, Internet, CRN, Organization, Investment, AVYA, Growth, NYSE, Program, CEO, Communication, Senior, Channel, The Channel Company, LLC, Industry, Technology, Solution, VP, Education, Video game console, Network equipment, Management, Avaya, AVAYA, THE CHANNEL COMPANY

A 5-star rating is an exclusive designation achieved by select vendors who deliver extraordinary partner programs advancing growth and positive change.

Key Points: 
  • A 5-star rating is an exclusive designation achieved by select vendors who deliver extraordinary partner programs advancing growth and positive change.
  • More than 90 percent of the Fortune 100 companies rely on Avaya to power their mission-critical solutions every day.
  • The Avaya Edge Partner Program is among the elite technology supplier programs identified in the IT channel with a 5-star rating citing its value and support.
  • Learn more about joining the Avaya Edge Partner Program and how you can take your business to new heights by partnering with Avaya.

Avaya Earns Frost & Sullivan Competitive Strategy Leadership Award for Best Practices in Government Solutions

Retrieved on: 
Tuesday, March 22, 2022
Telecommunications, Software, Networks, Internet, Data Management, Technology, VoIP, Security, Industry, Joint Interoperability Test Command, Frost & Sullivan, Health Insurance Portability and Accountability Act, Payment card industry, Organization, CX, Public sector, AVYA, API, Unified communications as a service, NYSE, Trade Agreements Act of 1979, Compliance, CCAA, Accountability Act, Environment, PCI, TAA, Communication, CIO, Government, Technology, JITC, HIPAA, TSG, Telecommunication, UC, Solution, National security group, Frost, FedRAMP, Federation, Risk management, Network equipment, Online gambling, Avaya, Collaboration, AVAYA, FROST & SULLIVAN

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned the Frost & Sullivan 2022 Competitive Strategy Leadership Award in North American Government Communications, Collaboration, and Customer Experience Solutions for its Avaya OneCloud portfolio.

Key Points: 
  • Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned the Frost & Sullivan 2022 Competitive Strategy Leadership Award in North American Government Communications, Collaboration, and Customer Experience Solutions for its Avaya OneCloud portfolio.
  • Frost & Sullivan cited Avayas strong overall performance for communications, collaboration, and customer experience (CX) solutions designed for the government vertical as factors in recognizing Avaya OneCloud.
  • She added, Avaya OneCloud communications portfolio is comprised of Avaya OneCloud CCaaS, Avaya OneCloud UCaaS, and Avaya OneCloud CPaaS solutions enabling integrated and composable user and agent experiences.
  • Frost & Sullivans Competitive Strategy Leadership Award recognizes the company with a stand-out approach to achieving top-line growth and a superior customer experience.

transcosmos releases the first contact center service equipped with LINE AiCall in Japan

Retrieved on: 
Wednesday, March 23, 2022
IVR, Human, LINE, CX, AVAYA, Transcosmos Stadium Nagasaki, Operational excellence, Line Corporation, API, Digital technology, SIP, CRM, Technology, Database, Internet, AI, FAQ, Online shopping, Customer service, Kerosene

With this framework in place, transcosmos offers a contact center service package that comes with a standard feature which routes callers directly to contact center agents when LINE AiCall fails to solve their inquiries.

Key Points: 
  • With this framework in place, transcosmos offers a contact center service package that comes with a standard feature which routes callers directly to contact center agents when LINE AiCall fails to solve their inquiries.
  • transcosmos is the first in Japan that has deployed LINE AiCall as a standard feature at contact centers.
  • If the FAQ services fail to solve caller inquiries, callers can ask LINE AiCall to route them directly to a contact center agent without calling the center again, and then talk directly to an agent to resolve their problems.
  • The first DX contact center in Japan equipped with LINE AiCall as a standard feature.

Avaya Cloud Office® by RingCentral Enables Digital Transformation for Preferred Home Care of New York, Improving Overall Customer Experience

Retrieved on: 
Monday, January 31, 2022
Health, Technology, VoIP, Telecommunications, Software, General Health, Internet, Cloud, Patient, SM, Communication, CMO, Total Experience Records, TM, U.S. Securities and Exchange Commission, Â, Case management (mental health), Company, AVYA, Senior, Social, Security (finance), NYSE, Terminology, Solution, Caregiver, Network equipment, Risk management, Avaya, Noise reduction, Avaya, Preferred Home Care of New York, AVAYA, PREFERRED HOME CARE OF NEW YORK

Preferred Home Care of New York selected Avaya Cloud Office, an all-in-one cloud communication solution, that is significantly increasing uptime and productivity, while enhancing customer experience and brand reputation.

Key Points: 
  • Preferred Home Care of New York selected Avaya Cloud Office, an all-in-one cloud communication solution, that is significantly increasing uptime and productivity, while enhancing customer experience and brand reputation.
  • This led Preferred Home Care of New York to select Avaya Cloud Office.
  • David Adres, Chief Technology Officer at Preferred Home Care of New York, and his team recognized it was time to choose a more established provider in Avaya and its Avaya Cloud Office solution.
  • What would have taken us days or weeks to do before can now be done in minutes with Avaya Cloud Office.