Big Sandy Superstore

Big Sandy Superstore Implemented Package.ai to Automate Operations, Reduce Costs and Boost Customer Engagement

Retrieved on: 
Thursday, September 29, 2022
SR, Automation, CEO, Time, Marketing, Big Sandy Superstore, AI, Growth, Interactivity, Ashley Furniture Industries, Customer service, Retail, Online shopping

NEW YORK, Sept. 29, 2022 /PRNewswire/ -- Package.ai , the complete customer engagement platform, has streamlined Big Sandy Superstore 's operations using conversational AI, workflow automation and last-mile intelligence to reduce costs, increase delivery confirmation rates and dramatically improve customer satisfaction.

Key Points: 
  • NEW YORK, Sept. 29, 2022 /PRNewswire/ -- Package.ai , the complete customer engagement platform, has streamlined Big Sandy Superstore 's operations using conversational AI, workflow automation and last-mile intelligence to reduce costs, increase delivery confirmation rates and dramatically improve customer satisfaction.
  • To achieve this Big Sandy Superstore implemented Package.ai's complete customer engagement platform to automate its workflows, centralize its customer data and create personalized, interactive conversations powered by an AI chatbot.
  • "With Package.ai, we were able to reduce costs and measurably improve customer satisfaction," says Trey Vanhoose, President, Big Sandy Superstore.
  • "Big Sandy Superstore not only streamlined its processes and radically improved its customer experience, but now uses automated post-purchase engagement with customers to drive more sales."

Grand Appliance Leverages Package.ai's Customer Messaging and Review Management To Turn Customers into Advocates and Repeat Buyers

Retrieved on: 
Monday, August 22, 2022
Big Sandy Superstore, Spencer's, NEW, Automation, Marketing, Sales, Consumer electronics

NEW YORK, 22 August 2022 /PRNewswire/ -- Package.ai, the Complete Customer Engagement Platform for high value retail, has enabled Grand Appliance & TV, the leading appliance and electronics retailer operating in 30 locations in the Chicago area, to radically change the way it communicates with customers.

Key Points: 
  • Package.ai's automated solution, powered by conversational AI, has merged all interactions from Grand Appliance & TV's sales, marketing and customer service into one customer-centric experience.
  • "We knew our previous approach to customer interactions was hindering the optimization of our customer experience," says Jeff Clemens, Vice President Marketing, Grand Appliance & TV.
  • Grand Appliance & TV is a family-owned appliance, mattress, and electronics retailer established in 1930.
  • Its mission is to create customers for a lifetime by providing everyday low prices and the industry's best buying experience.

The Dufresne Group (TDG) Achieves a 239% Increase in Automated Customer Support Workflows Using Package.ai's Conversational AI Engagement Platform Integrated with STORIS ERP

Retrieved on: 
Friday, July 22, 2022
Running, POS, Customer service, ERP, Partnership, Solution, TDG, Spencer's, Big Sandy Superstore, Marketing, Ashley Furniture Industries, Conversation, NEW, Accounting, E-commerce, Automation, Retail, Sales, Online shopping

NEW YORK, July 22, 2022 /PRNewswire/ -- Package.ai, the leading Conversational AI Engagement Platform, through integration with STORIS, the leading provider of retail software solutions to home furnishings and appliance retailers, has enabled TDG to turn their post-purchase operation into a full brand experience, re-defining loyalty and driving more sales.

Key Points: 
  • With Package.ai, TDG was able to consolidate these separate solutions into a single platform for all customer engagement and fulfillment operations.
  • A 239% increase in automated customer support chat, lowering costly human customer service interactions.
  • "It is gratifying to see the transformational impact being realized at The Dufresne Group from our partnership with Package.ai."
  • The Dufresne Group (TDG) is the largest Ashley Furniture retailer in Canada and the parent company of Dufresne Furniture & Appliances.

SPLICE Software Releases Migration Capabilities to Enable Smooth Transition for New Customers

Retrieved on: 
Thursday, February 17, 2022
People, History, API, Ecosystem, Software, Human, CEO, Stripe, Big Sandy Superstore, LinkedIn, Insurance, Twitter, Partnership, Communication, Data-driven, Salesforce, Mobile phone, Online shopping, Marketing

"Knowing that, our migration capabilities include templates and integration features to help insurers and retailers achieve a seamless, safe transfer from one platform to another without disrupting their customers' experience."

Key Points: 
  • "Knowing that, our migration capabilities include templates and integration features to help insurers and retailers achieve a seamless, safe transfer from one platform to another without disrupting their customers' experience."
  • SPLICE also works with channel partners like EZLynx , Insuresoft , Duck Creek Technologies ,and Drip to create engaging, consent-focused customer experiences.
  • "SPLICE made it very easy to collect those opt-ins digitally, utilizing QR codes to scan and take customers to a link to opt-in to our marketing."
  • For more information on SPLICE, visit our website , connect via LinkedIn or follow us on Twitter at @ SPLICESoftware.

Gardner White Named "Best Place to Work" by Furniture Today

Retrieved on: 
Thursday, December 16, 2021
People, Design studio, Copyright Clearance Center, Gardner-White Furniture, Industry, Culture, Big Sandy Superstore, Family, Nebraska Furniture Mart, Furniture Today, Multimedia, Furniture, News, Interior design

AUBURN HILLS, Mich., Dec. 16, 2021 /PRNewswire/ --Gardner White, Michigan's #1 furniture and mattress store, was named the "Best Place to Work" in a national competition organized by Furniture Today, the leading source of news and information for the furniture industry.

Key Points: 
  • AUBURN HILLS, Mich., Dec. 16, 2021 /PRNewswire/ --Gardner White, Michigan's #1 furniture and mattress store, was named the "Best Place to Work" in a national competition organized by Furniture Today, the leading source of news and information for the furniture industry.
  • "We are so honored to be recognized by Furniture Today as a Best Place to Work in the industry," said Rachel Stewart, president, Gardner White.
  • "The Furniture Today survey captured the most important element of our work culture: We love our work and have fun doing it.
  • "We would like to congratulate all those who achieved the recognition this year as a Best Place to Work in the furniture industry," said Bill McLoughlin, editor in chief of Furniture Today.