NICE | Jotup

iQor Harnesses NICE CXone to Drive Digital Transformation in CX

Retrieved on:

Tuesday, March 12, 2024

Software, Data Analytics, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Business, AI, Partnership, BPO, Symphony, CX, IQor, Ecosystem, Sales

NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.

Key Points:

NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.
CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes.
iQor incorporated CXone into Symphony [AI]TM, its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices.
“CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.”

Biometrics as a Service in Healthcare Market Worth $1.1 billion | MarketsandMarkets™

Retrieved on:

Thursday, April 4, 2024

In 2022, North America held the largest market share for biometrics as a service in the healthcare market.

Key Points:

In 2022, North America held the largest market share for biometrics as a service in the healthcare market.
Product Development/Innovation: Detailed insights on upcoming technologies, research and development activities, and product launches in biometrics as a service in the healthcare market.
Market Diversification: Exhaustive information about products, untapped regions, recent developments, and investments in biometrics as a service in the healthcare market.
Competitive Assessment: In-depth assessment of market shares, strategies, products, distribution networks, and manufacturing capabilities of the leading players in biometrics as a service in the healthcare market.

Biometrics as a Service in Healthcare Market Worth $1.1 billion | MarketsandMarkets™

Retrieved on:

Thursday, April 4, 2024

In 2022, North America held the largest market share for biometrics as a service in the healthcare market.

Key Points:

In 2022, North America held the largest market share for biometrics as a service in the healthcare market.
Product Development/Innovation: Detailed insights on upcoming technologies, research and development activities, and product launches in biometrics as a service in the healthcare market.
Market Diversification: Exhaustive information about products, untapped regions, recent developments, and investments in biometrics as a service in the healthcare market.
Competitive Assessment: In-depth assessment of market shares, strategies, products, distribution networks, and manufacturing capabilities of the leading players in biometrics as a service in the healthcare market.

Parks Associates: 40% of Smart Home Device Owners Who Use a Control Platform/Assistant Most Frequently Use Amazon or Ring

Retrieved on:

Thursday, April 4, 2024

Trident, EPB, Conference, Growth, Communication, Amazon, Internet of things, SmartThings, Research, Internet, Interview, Alarm.com, Imperial Capital, Marketing, RapidSOS, Artificial intelligence, Online shopping

DALLAS, April 4, 2024 /PRNewswire/ -- Ahead of ISC West and the 28th annual CONNECTIONS™ Conference in May, Parks Associates today announced new research showing Amazon Echo/Alexa and Ring have expanded their lead as the most used platforms for smart home controls. The Smart Home Dashboard reports that among households who use a control platform or assistant, 40% use a Ring or Amazon Echo/Alexa platform most frequently, an increase from 33% in 2020.

Key Points:

The Smart Home Dashboard reports that among households who use a control platform or assistant, 40% use a Ring or Amazon Echo/Alexa platform most frequently, an increase from 33% in 2020.
"Control platforms are a critical influencer on device choice for consumers," said Mindi Sue Sternblitz-Rubenstein , VP Marketing, Parks Associates.
"The leading platform players that also offer branded hardware seek to create an 'ecosystem effect' that encourages brand loyalty and repeat purchases.
Through the rapid growth of Ring and Nest, Amazon and Google have increased their influence on the smart home and security industry."

Parks Associates Announces VIP Dealer Reception Hosted by Nice at CONNECTIONS™: The Premier Connected Home Conference on May 8

Retrieved on:

Wednesday, April 3, 2024

Conference, Growth, Partnership, Research, RSVP, CMO, Generative

DALLAS, April 3, 2024 /PRNewswire/ -- Parks Associates today announced Nice will host a special VIP Dealer Reception for smart home dealers, integrators, and installers on Wednesday, May 8, at 6:30 pm at the Union Bear Brewing Co. in Plano/Dallas, Texas, in partnership with the 28th annual CONNECTIONS™: The Premier Connected Home Conference. The executive conference brings together leading players in the broadband, smart home, security, and home controls markets to share, network, and collaborate.

Key Points:

The executive conference brings together leading players in the broadband, smart home, security, and home controls markets to share, network, and collaborate.
Nice is an international leader in home automation, smart home, and home security with the aim of combining functionality and simplicity.
Parks Associates is also hosting Dealer Day at CONNECTIONS™ on May 8 and invites interested and qualified dealers, installers, and integrators to RSVP .
Parks Associates' market research helps to track and assess the growth of residential and small-to-medium business markets.

Workforce Management for the Enterprise in the Digital Era - Empowering Employees through Self-Service and Gamification

Retrieved on:

Tuesday, March 26, 2024

Automation, Algorithm, Workforce management, EX, Strategic planning, AI, CX, Enterprise, WFM, Empowerment, Artificial intelligence, Information, Human, Management

DUBLIN, March 26, 2024 /PRNewswire/ -- The "2024 Workforce Management for the Enterprise in the Digital Era" report has been added to ResearchAndMarkets.com's offering.

Key Points:

DUBLIN, March 26, 2024 /PRNewswire/ -- The "2024 Workforce Management for the Enterprise in the Digital Era" report has been added to ResearchAndMarkets.com's offering.
Workforce management solutions remain essential contact center productivity tools, but today they are equally important for boosting employee engagement.
At the same time, management has new capabilities, including salary arbitrage and gamification points, to motivate agents to accept hard-to-fill hours.
The 2024 Workforce Management for the Enterprise in the Digital Era report features four WFM vendors: Alvaria, Calabrio, NICE, and Verint.

Adventurer Lexie Limitless Completes Record-Setting 30,000 km Drive Around the World in New All-Electric Ford Explorer

Retrieved on:

Tuesday, March 26, 2024

Ford Models, Exploration, EV, Sale, Ford Cologne V6 engine, Ford, Weather, Tourism

"On this epic adventure, I met incredible people from many corners of the world and experienced 27 countries while behind the wheel.

Key Points:

"On this epic adventure, I met incredible people from many corners of the world and experienced 27 countries while behind the wheel.
But this journey came with a unique set of challenges," said Lexie, who also holds the world record for being the youngest person to visit every country in the world.
To celebrate the achievement, Ford has today put the new Ford Explorer on sale in Europe.
Lexie's journey mirrors that of Aloha Wanderwell, the first woman to drive around the world 100 years ago, also in a Ford.

Adventurer Lexie Limitless Completes Record-Setting 30,000 km Drive Around the World in New All-Electric Ford Explorer

Retrieved on:

Tuesday, March 26, 2024

Ford Models, Exploration, EV, Sale, Ford Cologne V6 engine, Ford, Weather, Tourism

"On this epic adventure, I met incredible people from many corners of the world and experienced 27 countries while behind the wheel.

Key Points:

"On this epic adventure, I met incredible people from many corners of the world and experienced 27 countries while behind the wheel.
But this journey came with a unique set of challenges," said Lexie, who also holds the world record for being the youngest person to visit every country in the world.
To celebrate the achievement, Ford has today put the new Ford Explorer on sale in Europe.
Lexie's journey mirrors that of Aloha Wanderwell, the first woman to drive around the world 100 years ago, also in a Ford.

Parks Associates Hosts Dealer Day at the 28th Annual CONNECTIONS™: The Premier Connected Home Conference, Wednesday, May 8, 2024, at the Hilton Granite Park Hotel in Dallas/Plano

Retrieved on:

Tuesday, March 26, 2024

Trident, Conference, Growth, Learning, Electronic, Partnership, SmartThings, Research, Internet, Alarm.com, RapidSOS, Cardinal Peak, CMO

DALLAS, March 26, 2024 /PRNewswire/ -- Parks Associates announced today it will host Dealer Day at CONNECTIONS™ on Wednesday, May 8, 2024, during the 28th annual CONNECTIONS™: The Premier Connected Home Conference. The research firm will host CONNECTIONS™ on May 7-9 at the Hilton Dallas/Plano Granite Park Hotel, with a special invitation for local and regional dealers, integrators, and installers to join on May 8 to network and attend educational sessions focused on the next generation of home services, new revenue strategies, the role of AI in the smart home, insurance partnerships and risk reduction, and the role of interoperability.

Key Points:

Parks Associates research shows that 42% of US internet households have some kind of home security solution, 17% own a smart thermostat, and 5% have a smart lighting system.
Consumers continue to add connected devices to their homes, creating more opportunity for integration and additional, value-added services.
The average US internet households has 17 connected devices, and Parks Associates forecasts annual revenues from core smart home product categories will be $12.6 billion in 2027.
Parks Associates' market research helps to track and assess the growth of residential and small-to-medium business markets.

Parks Associates: 54 Million Internet Households Have at Least One Smart Home Device

Retrieved on:

Thursday, March 21, 2024

Trident, Consumer, SMB, Conference, SmartThings, Internet, Interview, Alarm.com, Marketing, Ecosystem, Enablement, Cardinal Peak

DALLAS, March 21, 2024 /PRNewswire/ -- Parks Associates today announced new research showing 45% of US internet households have a smart home device. The research firm will share its latest data on the adoption of connected home technologies, with sessions moderated by research analysts and featuring leading industry players at its 28th annual CONNECTIONS™: The Premier Connected Home Conference, hosted May 7-9 at the Hilton Dallas/Plano Granite Park Hotel in Plano, TX.

Key Points:

Research firm announces speakers for 28th CONNECTIONS™ Conference, hosted May 7-9 in Texas
DALLAS, March 21, 2024 /PRNewswire/ -- Parks Associates today announced new research showing 45% of US internet households have a smart home device.
Parks Associates' annual executive conference brings together industry leaders to network, learn, and discuss trends in consumer demand, new business models, and strategies for the connected home ecosystems.
In addition, the event covers the multifamily market and the small-to-medium business (SMB) market, both key growth areas for companies developing products and services.
"The population of smart home households is diversifying, from early adopters to include more mainstream consumers," said Mindi Sue Sternblitz-Rubenstein , VP, Marketing, Parks Associates.