NASDAQ:VRNT

Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

Retrieved on: 
Wednesday, May 22, 2024
Professional Services, Technology, Finance, Software, Artificial Intelligence, Banking, Open Platform, Workforce, Automation, CX, Verint Systems, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.
  • Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents.
  • In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.
  • We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform,” says Verint’s Dan Bodner, chairman and chief executive officer.

Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80 Percent of Customer Interaction Traffic

Retrieved on: 
Monday, May 20, 2024
Software, Networks, Finance, Artificial Intelligence, Data Management, Professional Services, Technology, Fintech, AI, Human, IVA, Machine learning

The firm initially deployed Verint IVA on their digital chat channel where they reported containment rates quickly rose to 80 percent.

Key Points: 
  • The firm initially deployed Verint IVA on their digital chat channel where they reported containment rates quickly rose to 80 percent.
  • They subsequently added internal helpdesk channels and customer facing voice channels to the Verint IVA deployment.
  • Today, Verint AI-powered bots embedded in Verint IVA enable the firm to increase agent capacity, expand service hours, lower operating costs, and elevate the customer experience.
  • “Verint IVA consistently improves its performance by using AI machine learning and the comprehensive behavioral data hub available in the Verint Open Platform.”

Verint to Announce First Quarter Financial Results on Tuesday, June 4, 2024

Retrieved on: 
Friday, May 17, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, PIN, Verint Systems, VRNT

Verint® (NASDAQ: VRNT) will conduct a conference call on Tuesday, June 4, 2024 at 4:30 p.m.

Key Points: 
  • Verint® (NASDAQ: VRNT) will conduct a conference call on Tuesday, June 4, 2024 at 4:30 p.m.
  • ET to review its first quarter financial results (for the quarter ended April 30, 2024) and discuss its outlook.
  • A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page .
  • Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call.

Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank

Retrieved on: 
Wednesday, May 15, 2024
Electronic Design Automation, Data Management, Technology, Software, Networks, Artificial Intelligence, Open Platform, Absenteeism, Ecosystem, Software as a service, Automation, VRNT, Artificial intelligence, WFM, Verint Systems, Multimedia

Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.
  • View the full release here: https://www.businesswire.com/news/home/20240515926061/en/
    Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank (Photo: Business Wire)
    Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform’s workforce management (WFM) and bot capabilities.
  • The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents.
  • The result is faster AI business outcomes including improved employee experiences and lower labor costs.”
    The new contract win with the Australian bank follows another Verint customer, a leading multinational insurance company, reporting strong AI business outcomes from the TimeFlex Bot.

Verint Secures $7 Million Contract with a Fortune 100 Insurance Company for AI Business Outcome Expansion and Multi-Year Renewal

Retrieved on: 
Monday, May 13, 2024
Software, Networks, Electronic Design Automation, Artificial Intelligence, Data Management, Technology, Mobile, Wireless, Other Technology, Open Platform, Workforce, AI, Automation, CX, Software as a service, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a $7 million dollar three-year contract with a long-standing leading insurance customer to deploy the Verint Open Platform in a hybrid cloud mode to drive AI business outcomes.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a $7 million dollar three-year contract with a long-standing leading insurance customer to deploy the Verint Open Platform in a hybrid cloud mode to drive AI business outcomes.
  • The insurer embraced Verint’s vision of enabling brands to increase CX automation with an open platform that drives AI business outcomes, now.
  • Included in the deal is the Verint Work Allocation Bot, part of a team of specialized AI-powered bots available from Verint.
  • The Work Allocation Bot leverages AI models and behavioral data to ensure the right work is assigned to the right employee at the right time – increasing workforce efficiency.

Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand

Retrieved on: 
Thursday, May 9, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, VRNT, Artificial intelligence, Ecosystem, Automation, Software as a service, Fortune 500, AI

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.
  • As an existing on-premises customer the brand is taking advantage of the hybrid cloud architecture supported by the Verint Open Platform.
  • The Verint Open Platform supports hybrid cloud configurations that enable customers to quickly deploy AI-powered bots and immediately benefit from measurable business outcomes without the need to first migrate legacy solutions to the cloud.
  • “We’re delivering AI business outcomes that brands can achieve now without the cost, delay and disruption of changing their current ecosystem,” says Verint’s Jaime Meritt, chief product officer.

Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes

Retrieved on: 
Tuesday, April 30, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, Verint Systems, CX, Ecosystem, Automation, AI, Artificial intelligence, Software as a service, VRNT

Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

Key Points: 
  • Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.
  • The retailer will deploy the Verint Open Platform in the cloud to increase CX automation in several business units.
  • The retailer will leverage the platform to consolidate behavioral data from many siloed data sources into the Verint Data Hub and support various AI and data initiatives.
  • The contract includes delivery of four Verint AI-powered bots: Transcription Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
Tuesday, April 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

Verint Open Platform Expands Integration with Webex by Cisco

Retrieved on: 
Wednesday, April 3, 2024
Professional Services, Data Management, Apps, Applications, Technology, Human Resources, Software, Artificial Intelligence, Open Platform, Automation, ROI, Organization, Intelligence, Partnership, Customer engagement, CX, VRNT, Cisco, Investment, System, Ecosystem, Workforce, Cisco Webex, Cryptocurrency

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.
  • Verint Open Platform is built around a unified data hub, which collects all of a brand’s behavioral data in a single repository to maximize the business value hidden in their behavioral data.
  • Verint Open Platform delivers the flexibility that drives ROI and future proofs technology investments.
  • Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex,” says Verint’s John Bourne, senior vice president, global channels and alliances.

Verint Announces Q4 FYE 2024 Results

Retrieved on: 
Wednesday, March 27, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, Cloud, PIN, Uncertainty, Automation, Software as a service, EPS, Customer success, Verint Systems, Customer engagement, Acquisition, VRNT, Investment, FYE, Highlander, GAAP

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).
  • For the year ended January 31, 2024, diluted EPS was $0.28 on a GAAP basis and $2.73 on a non-GAAP basis.
  • Our outlook reflects the divestiture of a managed service offering on January 31, 2024 that generated $25 million in FYE 24 revenue.
  • ET to discuss our results for the three months and year ended January 31, 2024 and outlook.