VRNT

Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand

Retrieved on: 
Thursday, May 9, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, VRNT, Artificial intelligence, Ecosystem, Automation, Software as a service, Fortune 500, AI

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.
  • As an existing on-premises customer the brand is taking advantage of the hybrid cloud architecture supported by the Verint Open Platform.
  • The Verint Open Platform supports hybrid cloud configurations that enable customers to quickly deploy AI-powered bots and immediately benefit from measurable business outcomes without the need to first migrate legacy solutions to the cloud.
  • “We’re delivering AI business outcomes that brands can achieve now without the cost, delay and disruption of changing their current ecosystem,” says Verint’s Jaime Meritt, chief product officer.

Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes

Retrieved on: 
Tuesday, April 30, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, Verint Systems, CX, Ecosystem, Automation, AI, Artificial intelligence, Software as a service, VRNT

Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

Key Points: 
  • Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.
  • The retailer will deploy the Verint Open Platform in the cloud to increase CX automation in several business units.
  • The retailer will leverage the platform to consolidate behavioral data from many siloed data sources into the Verint Data Hub and support various AI and data initiatives.
  • The contract includes delivery of four Verint AI-powered bots: Transcription Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
Tuesday, April 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

Verint Open Platform Expands Integration with Webex by Cisco

Retrieved on: 
Wednesday, April 3, 2024
Professional Services, Data Management, Apps, Applications, Technology, Human Resources, Software, Artificial Intelligence, Open Platform, Automation, ROI, Organization, Intelligence, Partnership, Customer engagement, CX, VRNT, Cisco, Investment, System, Ecosystem, Workforce, Cisco Webex, Cryptocurrency

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.
  • Verint Open Platform is built around a unified data hub, which collects all of a brand’s behavioral data in a single repository to maximize the business value hidden in their behavioral data.
  • Verint Open Platform delivers the flexibility that drives ROI and future proofs technology investments.
  • Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex,” says Verint’s John Bourne, senior vice president, global channels and alliances.

Verint Announces Q4 FYE 2024 Results

Retrieved on: 
Wednesday, March 27, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, Cloud, PIN, Uncertainty, Automation, Software as a service, EPS, Customer success, Verint Systems, Customer engagement, Acquisition, VRNT, Investment, FYE, Highlander, GAAP

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three months and year ended January 31, 2024 (FYE 2024).
  • For the year ended January 31, 2024, diluted EPS was $0.28 on a GAAP basis and $2.73 on a non-GAAP basis.
  • Our outlook reflects the divestiture of a managed service offering on January 31, 2024 that generated $25 million in FYE 24 revenue.
  • ET to discuss our results for the three months and year ended January 31, 2024 and outlook.

Verint Remains a Global Leader and Earns Perfect Customer Satisfaction Scores in New Contact Center Workforce Engagement Market Report

Retrieved on: 
Thursday, March 21, 2024
Technology, Software, Workforce, WEM, Verint Systems, Customer engagement, VRNT, Artificial intelligence, AI, Knowledge management, Retail

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its achievement of perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report*.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its achievement of perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report*.
  • Verint has also maintained its leadership position in contact center workforce engagement management (WEM) based on this latest report.
  • The report provides an in-depth analysis of the contact center WEM market, trends, competitive landscape, products, technology and innovation and focuses on the necessary transition of WEM Suites to next-gen platforms.
  • Perfect scores of 5.0 out of 5.0 were also achieved in all 10 categories for WEM product features satisfaction.

Verint TimeFlex Bot Leverages AI to Revolutionize Contact Center Agent Scheduling

Retrieved on: 
Tuesday, March 19, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, ROI, Forecasting, EX, Customer engagement, Artificial intelligence, AI, WFM, VRNT, Multimedia, Airline

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.
  • View the full release here: https://www.businesswire.com/news/home/20240319734177/en/
    Verint TimeFlex Bot Leverages AI to Revolutionize Contact Center Agent Scheduling.
  • (Photo: Business Wire)
    The Verint TimeFlex Bot is one of many Verint bots powered by sophisticated artificial intelligence (AI) models now available on the Verint Open Platform.
  • “Early adopters of the Verint TimeFlex Bot saw an average of 10 shift schedule changes per month for every agent,” Singer continued.

Verint to Announce Fourth Quarter and Full-Year Financial Results on Wednesday, March 27, 2024

Retrieved on: 
Monday, March 11, 2024
Data Management, Technology, Other Retail, Specialty, Other Communications, Marketing, Communications, Retail, Utilities, Energy, Finance, Consulting, Artificial Intelligence, Banking, Professional Services, Rail, Transport, Other Technology, Telecommunications, Software, Networks, Hardware, Verint Systems, PIN, VRNT

Verint® (NASDAQ: VRNT) will conduct a conference call on Wednesday, March 27, 2024 at 4:30 p.m.

Key Points: 
  • Verint® (NASDAQ: VRNT) will conduct a conference call on Wednesday, March 27, 2024 at 4:30 p.m.
  • ET to review its fourth quarter and full-year financial results (for the quarter and year ended January 31, 2024) and discuss its outlook.
  • A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page .
  • Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call.

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

Retrieved on: 
Thursday, February 8, 2024
Data Management, Technology, Software, Networks, Artificial Intelligence, Hardware, Open Platform, CX, WFM, Organization, Automation, Customer engagement, QM, Verint Systems, Research, VRNT, Retail

The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.

Key Points: 
  • The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.
  • Verint's leadership status was further reinforced as it was named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape , solidifying the company’s position as a dominant player in contact center applications and operations.
  • Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader,” said Krishna Baidya, senior director at Frost & Sullivan.
  • Verint’s President Asia Pacific, Ady Meretz is delighted by the company's ongoing success and recognition across the region.

New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers

Retrieved on: 
Tuesday, February 6, 2024
Data Management, Technology, Software, Networks, Artificial Intelligence, Hardware, CX, Research, AI, City centre, Verint Systems, Content as a service, Artificial intelligence, Automation, VRNT, Workforce, Organization

The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.

Key Points: 
  • The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.
  • It evaluates the use of Contact Center as a Service (CaaS) solutions and their effectiveness in an era where AI is playing a starring role in customer engagement transformation.
  • In addition, 75 percent of survey respondents said they leverage CCaaS solutions for customer engagement.
  • Their main job responsibilities had to be related to the contact center at organizations in the U.S., U.K. and Australia with contact centers having at least 500 employees.