AirAsia

United Airlines CEO Scott Kirby Highlights Renewed Focus On Passenger Experience During Broadcast Event

Retrieved on: 
Monday, July 26, 2021
Aviation, Airlines, Human activities, Low-cost carriers, Tune Group, American Airlines Group, AirAsia, Scott Kirby, US Airways, Qatar Airways, Willie Walsh, Airline

LONDON, July 26, 2021 /PRNewswire/ -- Scott Kirby, CEO of United Airlines, was amongst the biggest names in aviation that took part in the record-breaking FlightPlan: C-Suite Week online broadcast, highlighting the biggest lessons he has learned from the COVID-19 global pandemic and the airline's renewed focus and commitment to change its passenger experience as a result.

Key Points: 
  • LONDON, July 26, 2021 /PRNewswire/ -- Scott Kirby, CEO of United Airlines, was amongst the biggest names in aviation that took part in the record-breaking FlightPlan: C-Suite Week online broadcast, highlighting the biggest lessons he has learned from the COVID-19 global pandemic and the airline's renewed focus and commitment to change its passenger experience as a result.
  • In addition to Scott Kirby, FlightPlan: C-Suite Weekconsisted of interviews with Akbar Al Baker (Group CEO, Qatar Airways), Tony Fernandes (CEO and Founder, AirAsia Group), Christine Ourmires-Widener (CEO, TAP Air Portugal), and Willie Walsh (Director General, IATA and former CEO of IAG).
  • The interviews also explored the ability of digitalisation to accelerate profitable growth for airlines and meet evolving passenger needs.
  • Steering United Airlines through the pandemic has brought the critical importance of customer experience to the fore for Kirby.

AirAsia Preserves Exceptional Customer Experience, Combats Fraud Loss with DataVisor’s Comprehensive Fraud Management Solution

Retrieved on: 
Wednesday, March 17, 2021
Data management, Banking, Technology, Travel, Professional services, Security, Other Technology, Software, Internet, Other Travel, Finance, Internet bot, Fraud, AirAsia, Articles, Human behavior, Human activities, AirAsia, DataVisor

DataVisor , the leading fraud management company powered by transformational AI technology, announced today that AirAsia, the multi-national airline group headquartered in Malaysia, has successfully implemented DataVisors comprehensive fraud management solution for ticketing fraud and promotion abuse, to capture unknown and ever-evolving fraud attacks in real time.

Key Points: 
  • DataVisor , the leading fraud management company powered by transformational AI technology, announced today that AirAsia, the multi-national airline group headquartered in Malaysia, has successfully implemented DataVisors comprehensive fraud management solution for ticketing fraud and promotion abuse, to capture unknown and ever-evolving fraud attacks in real time.
  • AirAsias dedication to delivering exceptional customer experiences aligns perfectly with our commitment to protect good customers and reduce friction while stopping fraud at the gate.
  • DataVisors advanced, AI-powered fraud and risk solutions provide continuous customer lifecycle protection, so AirAsia can improve user experiences and reduce loss by identifying fraud and bot-scripted attacks early and with high accuracy.
  • AirAsia was looking for a comprehensive fraud and risk solution that would help them combat bot-scripted ticketing fraud, in which fraudsters use scripted bots to purchase tickets in bulk and later resell or cancel the tickets.

AirAsia and GE Aviation Implement Group-Wide Network Operations Software

Retrieved on: 
Thursday, October 15, 2020
Software, Networks, Technology, Air, Aerospace, Transport, Manufacturing, Other Technology, Low-cost carriers, Airlines, Aviation, Tune Group, AirAsia, AirAsia Japan, Indonesia AirAsia, AirAsia, GE

GE Aviation has partnered with the worlds best low-cost carrier and today announced the go-live of its Network Operations Insights (NOI) to help reduce flight disruption impacts and save costs across AirAsia Groups airlines.

Key Points: 
  • GE Aviation has partnered with the worlds best low-cost carrier and today announced the go-live of its Network Operations Insights (NOI) to help reduce flight disruption impacts and save costs across AirAsia Groups airlines.
  • Network Operations Insights (NOI) highlights the impact and cost of a disruption enabling airline operations managers to make data driven decisions as the operations change in real time.
  • Follow AirAsia on Facebook (AirAsia), Twitter (@AirAsia), Instagram (@airasia), YouTube (AirAsia), Weibo (@) and WeChat ().
  • GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components, avionics, electrical power systems, digital solutions and integrated systems for commercial, military, business and general aviation aircraft.

Stuck on service: 76% of business decision leaders say it will be difficult to achieve customer satisfaction without raising costs

Retrieved on: 
Monday, May 4, 2020
Services marketing, Business, Service industries, Customer service, Economy, Customer satisfaction, Business process management, Automation, AirAsia

CSAT Pro will enable companies such as Zoom, AirAsia and LiteBit to evaluate and improve the satisfaction of every automated conversation while reducing costs.

Key Points: 
  • CSAT Pro will enable companies such as Zoom, AirAsia and LiteBit to evaluate and improve the satisfaction of every automated conversation while reducing costs.
  • According to a commissioned study conducted in March 2020 by Forrester Consulting on behalf of Ada, customer service is taking center stage across many dimensions of today's business.
  • Nearly two-thirds (65%) are automating processes, with 61 percent noting improved customer satisfaction and 46 percent citing decreased operational costs as a result of automated interactions.
  • This is an important step in our journey to help customers achieve the holy grail of lower costs and higher customer satisfaction at scale through the power of automation."

Garuda Indonesia is the Most Punctual Airline in the World

Retrieved on: 
Friday, January 3, 2020
Transport, Air, Airlines, Low-cost carriers, Aviation, Qantas, Association of Asia Pacific Airlines, AirAsia, Tune Group, Jetstar Airways, All Nippon Airways, Jetstar Asia Airways, Garuda Indonesia, Airline

Asia-Pacific airlines dominated the global rankings with nine out of the top 20 most punctual airlines in the world: Garuda Indonesia (1), Skymark Airlines (3), All Nippon Airways (7), Jetstar Asia (8), Singapore Airlines (9), Thai AirAsia (10), Japan Airlines (15), Qantas Airways (18) and Indonesia AirAsia (20).

Key Points: 
  • Asia-Pacific airlines dominated the global rankings with nine out of the top 20 most punctual airlines in the world: Garuda Indonesia (1), Skymark Airlines (3), All Nippon Airways (7), Jetstar Asia (8), Singapore Airlines (9), Thai AirAsia (10), Japan Airlines (15), Qantas Airways (18) and Indonesia AirAsia (20).
  • Garuda Indonesia takes the top spot globally and regionally with an impressive OTP of 95.01%.
  • Skymark Airlines (OTP 90.12%) ranks in the top three for both the Global Airline and Low-Cost Carrier (LCC) categories.
  • Solaseed, Jetstar Asia, Thai AirAsia and Indonesia AirAsia all improved their OTPs among ASPAC carriers this year.

Eros Now Partners With ROKKI to Offer AirAsia WiFi Users Best of Indian Entertainment and Discounted Subscription Plan Vouchers

Retrieved on: 
Monday, September 16, 2019
Mobile, Wireless, Technology, Entertainment, Air, Transport, Internet, Film & Motion Pictures, Eros Now, Low-cost carriers, AirAsia, Companies

Eros Now, a premier Indian OTT entertainment platform with more than 154 million registered users, today announced its partnership with ROKKI, AirAsias in-flight WiFi service provider.

Key Points: 
  • Eros Now, a premier Indian OTT entertainment platform with more than 154 million registered users, today announced its partnership with ROKKI, AirAsias in-flight WiFi service provider.
  • The partnership will provide access to the on-demand platforms programming using guests own devices while on board WiFi-enabled AirAsia flights.
  • Powered by ROKKI, AirAsia WiFi will host a variety of Eros Nows compelling content that guests can watch for free.
  • It will also host a microsite that will enable guests to discover more of the OTT platforms offerings and purchase discounted subscription plan vouchers on board.

Outstanding On-time Performance in ASPAC Reflects Continued Focus on Punctuality According to OAG's Latest OTP Star Ratings

Retrieved on: 
Wednesday, June 26, 2019
Data management, Air, Transport, Technology, Aviation, Human activities, Aviation in the United Kingdom, OAG, OpenTravel Alliance, Qantas, Samui Airport, Airline, Nausori International Airport, AirAsia, Ko Samui, OAG’s OTP Star Ratings, OAG

OAG , the worlds leading provider of travel data and insight, has released its annual On-time Performance (OTP) Star Ratings , which accredits the top airlines and airports around the world for superior punctuality performance.

Key Points: 
  • OAG , the worlds leading provider of travel data and insight, has released its annual On-time Performance (OTP) Star Ratings , which accredits the top airlines and airports around the world for superior punctuality performance.
  • Indigo is the largest low-cost carrier (81.5 percent), Japan Airlines (84.3 percent), Qantas (84.3 percent), Thai AirAsia (83.8 percent) and Singapore Airlines (83.2 percent) also delivered impressive results, achieving 4 stars.
  • Ko Samui Airport (USM) in Thailand and Nausori International Airport (Suva), Fiji also achieved 5 stars.
  • OAG is a leading global travel data provider, headquartered in the UK, OAG has global operations in the USA, Singapore, Japan, Lithuania and China.

Airasia BIG and Altostratos Group to Launch Multinational Cross-Border BIG Loyalty Lifestyle Online Reward Points Issuance and Redemption Across Asia-Pacific

Retrieved on: 
Tuesday, June 4, 2019
Low-cost carriers, Tune Group, AirAsia, Airlines, Companies, Economy of Malaysia

By enabling the issuance and redemption of AirAsia BIG Points across Asia-Pacific seamlessly and electronically, members and customers of both AirAsia BIG and AltoStratos across the region will be able to transact in real-time using BIG Points.

Key Points: 
  • By enabling the issuance and redemption of AirAsia BIG Points across Asia-Pacific seamlessly and electronically, members and customers of both AirAsia BIG and AltoStratos across the region will be able to transact in real-time using BIG Points.
  • This multinational cross-border collaboration between AirAsia BIG and AltoStratos is a milestone for both companies as it seeks to further promote AirAsia BIG Points as a borderless digital currency.
  • Lee Yuen Wai, CEO of Altostratos Group said, "the AltoStratos Group is proud to partner with AirAsia BIG as its exclusive loyalty partner across Asia-Pacific.
  • "At the same time, we are delighted to welcome AirAsia BIG Members to our eCommerce platforms to instantly redeem lifestyle rewards using their AirAsia BIG Points.

Sertis Launches Sertis Face Scan, an AI-Powered Face Recognition and Verification System, To Assist Airlines With Faster And More Seamless Boarding Process At Airports

Retrieved on: 
Wednesday, May 22, 2019
Technology, Other Technology, Transport, Air, Airlines, Low-cost carriers, Aviation, Companies, Tune Group, AirAsia, Facial recognition system, Senai International Airport, Malaysia Airlines, Kuching, Airport

Sertis, Co., Ltd. launches Sertis Face Scan, an AI-powered face recognition system that operates in real-time and with class-leading accuracy.

Key Points: 
  • Sertis, Co., Ltd. launches Sertis Face Scan, an AI-powered face recognition system that operates in real-time and with class-leading accuracy.
  • The company is working in partnership with AirAsia to test face recognition boarding systems at Senai and Kuching International Airports in Malaysia.
  • Sertis has developed Sertis Face Scan to deliver accurate and reliable AI-powered face recognition system for airlines and airports around the world.
  • This optimisation helps to lower hardware costs, giving airlines a more cost-effective and reliable face recognition system for their boarding process.

AirAsia and Navitaire Forge Long Term Partnership

Retrieved on: 
Thursday, February 28, 2019
Technology, Data management, Software, Transport, Air, Travel, Transportation, Professional services, Finance, Low-cost carriers, Travel technology, Accenture, Navitaire, Tune Group, Airlines, AirAsia, Travel, Companies

Under the terms of the contract, AirAsia will use Navitaires advanced ancillary, loyalty and reservations platforms including digital, merchandizing, distribution and departure control until 2028, resulting in over 25 years of partnership between AirAsia and Navitaire.

Key Points: 
  • Under the terms of the contract, AirAsia will use Navitaires advanced ancillary, loyalty and reservations platforms including digital, merchandizing, distribution and departure control until 2028, resulting in over 25 years of partnership between AirAsia and Navitaire.
  • Navitaire and AirAsia have a strong history of collaboration, beginning with the carriers first LCC flight in 2001 to more than 73 million annual passengers in 2017.
  • Today, AirAsia has grown to become the largest LCC in Asia, a digital powerhouse, prolific retailer, and transformative force in the industry.
  • As AirAsia spreads its wings, platforms including New Skies and Navitaire Loyalty give us the right foundation to further position our business for sustainable, long-term success.