Oracle Advertising and Customer Experience (CX)

Oracle Named #1 in Digital Customer Engagement and Experience Analytics by Guidehouse Insights

Retrieved on: 
Tuesday, October 10, 2023
Investment, DER, ADMS, Oracle Advertising and Customer Experience (CX), AI, Water, Software as a service, Public utility, CSAT, EV, Leaderboard, Energy, Oracle, CE, Experience, CX, Bundesverband der Energie- und Wasserwirtschaft, Retail, Asset management, Opower

AUSTIN, Texas, Oct. 10, 2023 /PRNewswire/ -- Rising customer expectations, evolving regulations, and proliferating distributed energy resources (DERs) are driving utilities to improve their customer engagement (CE) and experience (CX) programs. Recognizing Oracle's holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm. Read the full report here.

Key Points: 
  • Recognizing Oracle's holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report.1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm.
  • The Oracle Energy and Water suite of SaaS applications for utility customer service, key account management, and marketing embed Opower customer features and insights to help utilities provide personal service at scale.
  • 2,3,4
    This latest Guidehouse Insights report reviewed 14 vendors that provide energy usage insights as a baseline requirement.
  • The analysis also gives weight to analytics software that facilitates greater customer engagement, customer experience, and customer satisfaction scores.

Contentsquare Honored in 2023 Forbes Cloud 100 List

Retrieved on: 
Tuesday, August 8, 2023
Professional Services, Digital Marketing, Communications, Data Analytics, Technology, Artificial Intelligence, Digital Cash Management, Digital Assets, Cloud, Partnership, The X Factor Digital Experience, History, Creativity, Centaur, Saas, NPS, Oracle Advertising and Customer Experience (CX), Growth, Salesforce, AI, Retail, Video game

Contentsquare, a leading Digital Experience Analytics provider, announced that it was named to the Forbes Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures .

Key Points: 
  • Contentsquare, a leading Digital Experience Analytics provider, announced that it was named to the Forbes Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures .
  • This is Forbes’ 8th annual Cloud 100 list, with rankings determined by a judging panel made up of leading public cloud company CEOs.
  • “This year’s Cloud 100 list is one of the most dynamic in history.
  • While the industry faced macro headwinds, the 2023 Cloud 100 winners displayed the innovation and resilience of the cloud economy and the combination of growth and efficiency that prove the power of the cloud business model.

transcosmos to run a booth at World Tour Tokyo by Salesforce Japan

Retrieved on: 
Wednesday, July 19, 2023
Marketing, Tokyo, Oracle Advertising and Customer Experience (CX), Commerce, CRM, Transcosmos Stadium Nagasaki, Knowledge, Data, AI, CX, Salesforce

TOKYO, Japan, July 19, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company will exhibit at World Tour Tokyo, a two-day event run by Salesforce Japan Co., Ltd., as an Expo GOLD Sponsor. The event is scheduled to run from Thursday, July 20 to Friday, July 21, 2023.

Key Points: 
  • TOKYO, Japan, July 19, 2023 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company will exhibit at World Tour Tokyo, a two-day event run by Salesforce Japan Co., Ltd., as an Expo GOLD Sponsor.
  • transcosmos will run a booth with the theme, Customer Experience (CX).
  • What's more, transcosmos will debut its AVATAR Communication Service - a new immersive CX solution powered by Avatars and Salesforce.
  • In addition, by connecting to Salesforce via DEC Connect - transcosmos data hub product - companies can integrate avatar customer service data with other data used at their contact centers, etc.

Contentsquare Closes Out 2022 With Strong Momentum Driven By Global & Vertical Expansion; Delivers 602% ROI for Brands

Retrieved on: 
Friday, April 14, 2023
TEI, Ticketmaster, THG, Ability, G2, Partner, The Last Best Place, Dentsu, Ford, Sysco, LVMH, John Lewis & Partners, Microsoft, Real user monitoring, LivePerson, Advisory board, Federal Social Readaptation Center No. 1, Saas, NPS, Tabcorp, Cambridge Technology Partners, Customer retention, Oracle Advertising and Customer Experience (CX), Publicis Sapient, Wunderman Thompson, The Moment (Ai song), Reading, Happiness, Glassdoor, Growth, Verizon Communications, RUM, ROI, Forrester, DEM, Salesforce, Woman, AWS, Monetate, 6th Street, Retail, Swisscom, Spotify, Asics

NEW YORK, April 14, 2023 /PRNewswire-PRWeb/ -- Contentsquare, the leading experience analytics company, furthered its leadership in the experience economy in 2022, opening new offices to support its global expansion, and celebrating a $600M Series F funding round led by Sixth Street.

Key Points: 
  • Gaining momentum and making headlines in the areas of product innovation and customer satisfaction, Contentsquare delivered tremendous value to its customers across verticals in 2022.
  • A Forrester TEI study found that over the three years following implementation, brands using Contentsquare realized a 602% ROI, $6.6M in recovered income and additional profit and a minimum of 2,914 hours saved from internal productivity gains.
  • Every year I am so impressed with the team's vision and hard work, and this year is no exception.
  • It also includes +150 solution partners including Dentsu, Wunderman Thompson, THG, Publicis Sapient, Digital Native Group, Elevate, and more.

DAS Technology Unveils Groundbreaking CX Automotive Mystery Shop Study at NADA 2023

Retrieved on: 
Friday, January 27, 2023
Public Transport, Insurance, Finance, Professional Services, Logistics, Supply Chain Management, Marketing, Advertising, Communications, Music, Other Automotive, Tires & Rubber, Recreational Vehicles, Celebrity, Performance & Special Interest, Off-Road Trucks & SUVs, Motorcycles, Entertainment, Fleet Management, Trucking, Rail, Maritime, Aftermarket, Automotive, Alternative Vehicles, Fuels, Alternative Energy, Transport, Energy, Sports, DAS, Online, National Automobile Dealers Association, Oracle Advertising and Customer Experience (CX), NADA, VDP, The Sugarhill Gang, Partnership, Customer experience, Car dealership, Online shopping

DAS Technology, the leading customer data and experience platform company, unveiled its comprehensive Customer Experience (CX) Automotive Mystery Shop Study at the opening educational sessions at the National Automobile Dealers Association (NADA) annual conference in Dallas, Texas.

Key Points: 
  • DAS Technology, the leading customer data and experience platform company, unveiled its comprehensive Customer Experience (CX) Automotive Mystery Shop Study at the opening educational sessions at the National Automobile Dealers Association (NADA) annual conference in Dallas, Texas.
  • These dealers were not already clients of DAS Technology lead response solutions.
  • “DAS Technology’s second Mystery Shop Study is one of the largest and most timely in our industry,” said Jason Barrie, COO of Digital Air Strike.
  • Download DAS Technology's Mystery Shop Study at digitalairstrike.com/mystery-shop .