Digital Video Interactive

New 8x8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create Tailored, Enhanced Customer and Employee Experiences

Retrieved on: 
Thursday, October 26, 2023
Data Management, Technology, VoIP, Telecommunications, Software, Internet, Omni, Communication, PSTN, SMS, Security (finance), UCAA, Interface, AV1, Human, Microsoft, OTP Bank, Moldova, AGC, Digital Video Interactive, Organization, EGHT, Automatic gain control, App Store (iOS/iPadOS), Unified communications, API, WhatsApp, Salesforce, Independent software vendor, SLA, City centre, Connect, Microsoft Teams, Objective Systems Integrators, Sender ID, Public switched telephone network, AI, IVR, CCAA, Converse, ZNS, Acceleration, Video game, Customer service, Online shopping, Mobile phone, TEAMS

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.
  • New generally available updates for 8x8 Contact Center include:
    AI-powered Voice Self-Service Enhances Customer Experiences: Recently announced, voice self-service is now available for 8x8’s conversational AI solution, 8x8 Intelligent Customer Assistant .
  • The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution.
  • 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8x8 CPaaS

Retrieved on: 
Thursday, May 4, 2023
Technology, Other Natural Resources, Utilities, Natural Resources, Telecommunications, Software, Networks, Audio, Video, Internet, VoIP, Energy, Communication, Drinking water, CCAA, Water, Human, UCAA, 8x8, Triage, EGHT, Digital Video Interactive, SLA, SMS, Online shopping, Dŵr Cymru Welsh Water

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8x8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Welsh Water has deployed the 8x8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences.
  • Welsh Water is a not-for-profit company responsible for supplying drinking water and wastewater services to 1.4 million households in Wales and western England.
  • Supplying one of the world’s most diverse geographical regions, Welsh Water faced challenges providing customer support especially when related to triaging customer issues such as leaking or burst pipes.
  • With 8x8 CPaaS, which includes SMS , voice , chat apps , video , and performance monitoring , Welsh Water is able to better communicate with their customers through the 8x8 Video Interaction solution that allows for real-time video communication and a better understanding of customer issues.